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Vista Pointe at Mira Loma
- Assisted Living Facilities
- Henderson, NV
About this business
Location details
2520 Wigwam Pkwy, Henderson, NV, 89074, United States
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Thank you [names removed] for scheduling and providing a tour of Vista Pointe. We can not place our mother in this facility at this time until all remodeling and repairs have been completed. We do not want her to breathe in construction dust. Paint fumes. Etc.
Business response:
Hi Lisa, Thank you for sharing your thoughts. We completely understand your concern, and we’re excited about the refresh currently underway at Vista Pointe. Our goal with these updates is to enhance the community and create an even more vibrant, comfortable, and engaging environment for our residents. We’d be happy to keep you updated on the progress so you can see the improvements firsthand when the community is ready. In the meantime, if you have any questions or would like to schedule a future visit, please don’t hesita... read more
As far as activities I only know that they have a game room with the television and they do activities during the day with the staff, and I can't speak to the dining because I have never eaten there. From what I'm being told, she doesn't really leave her room so they bring the food to her and she has been eating it. I have not heard any negative feedback about the staff. It takes a very special person to deal with all of those personalities. I'm sure it's very difficult on certain days. I would definitely recommend Mira Loma... read more
Business response:
Thank you, Barb, for taking the time to share your experience. We’re so glad to hear that your family feels confident and comfortable knowing your loved one is well cared for at Vista Pointe at Mira Loma. Our associates truly enjoy creating a welcoming and supportive environment, whether through daily activities, meal service, or personalized attention. It means a lot to hear that their dedication has made a positive difference for your family, and we appreciate your recommendation.
My loved one was previously a resident at Prestige Assisted Living at Mira Loma and the experience was not very good and was overall poor. I ended up moving my loved one to a different place. Based on our experience, I would not recommend Prestige Assisted Living at Mira Loma to others.
Business response:
Thank you for sharing your experience. We strive to provide exceptional service and high-quality care to all of our residents, and we’d appreciate the opportunity to speak with you about your concerns. Please contact us at your convenience.
Always check on your loved ones. Show up when the facility is not expecting you. Taste your loved ones food. Check their bodies for bruising in unusual places. Watch how your loved one reacts to staff and vice-versa. Are their hearing aides charged and clean? Are they being kept clean? Are their teeth brushed? Is their hair combed? Do your loved ones act unusually timid in their environment? Are they getting enough to drink? Are they getting their medications in a timely manner?
They are always short staff when I went to visit a friend of mine I got to see what it was about and the experience was horrible they were always short and food was brought out cold and hard to eat. When I asked to speak with the boss of the kitchen she was never able to come out and speak about the concerns. I witnessed staff get treated bad. They also got rid of some servers and it’s even more slow because they fired the best workers it’s just very unprofessional. My friend has been there for years and I hate to say they m... read more
Business response:
Hi there, we’re sorry to see this review as it is not in line with our standards. Please contact us at your convenience so we can discuss your concerns.
We placed our mom here for a few months but had to remove her because it was horrible. The food is awful, the place is dirty. We tried to talk with the executive director several times but she was just rude to us. It's too bad, some of the staff are nice
Business response:
Hi there, we’re sorry to see this review. We’d like to discuss this with you further, please contact us at your convenience so we can learn more about your concerns.
They serve incredibly awful food. If you asked other residents that don't have dementia they would tell you. Also, they didn't keep my parents clean. They didn't involve them in activities very often. There were medication discrepancies and my mother's hearing aides were never charged even though they take them to the office each night to charge them. Also my mom and dad had bruises in unusual places. We also had to bring in water bottles for them because they said we had to. Very lacking in care. Also, when we moved them ou... read more
Business response:
Thank you for your feedback. Please feel free to reach out to us at your convenience to further discuss your concerns.
We did not have a good situation, my loved one got in here and they went into covid lockdown. They were understaffed and it affected their quality of food tremendously. I would tell others to understand and manage your expectations as to the medical supervision that is provided. If your loved one is going to need a lot of attention and hands on care, this would not be a good fit for them. When I look back, it was a bad experience but it was not fully their fault.
Business response:
Hi Sherry, we’re sorry to hear about the situation with your loved one. As you can imagine COVID has been an incredibly challenging time across our entire industry, and we had to adjust our care routines regularly. With that said, our priority is always on the safety and comfort of our residents and we’re proud of how our team has handled this difficult time. We’d like to speak to you more about your experience with us, please feel free to contact us any time.
This is my loved ones second time there. Everything has changed due to him needing more care. They are running short on staff due to the pandemic. They are also bringing in meals to him now due to his condition and sometimes they think that his breakfast left overs is lunch and it is not. Due to him being a vet it is hard to deal with the VA and get medications while being in the facility. I would recommend to keep your parents at home if you can and to not send them to a facility.
Frequently asked questions about Vista Pointe at Mira Loma
How is Vista Pointe at Mira Loma rated?
Vista Pointe at Mira Loma has a 4.4 star rating with 174 reviews.
When is Vista Pointe at Mira Loma open?
Vista Pointe at Mira Loma is open now. It is open 24/7.