This profile has been claimed by the business owner or representative.
Wag Hotels - DFW
- Consumer Services
- DFW Airport, TX
About this business
Location details
3010 N Airfield Dr, DFW Airport, TX, 75261, United States
Get directions
In room web cam was out of service for two and a half of the four days dogs were there. Bummer
Business response:
Ranger and Niner are such a great pair - we love having them. I am so sorry the webcams were not available for part of your stay, I am glad we were able to get the issue resolved so you could enjoy seeing the boys during their stay. Look forward to seeing them again.
More variety of pet food or charge to pick food up for animals
Business response:
Our house brand if Fromm, but we would be happy to pick up your preferred brand for Ares, on his next visit if that is a need just let us know and we can do that for you.
I called on Saturday evening and left a voicemail that I would like someone to call me with an report of how my cat was doing. The call was never returned.
Lower the prices on large dog washes to make it more affordable. My dog doesn’t need a spa visit but a quick wash before coming home after a long stay. A wash over $40 is too much.
Business response:
We love Weston, he is such a special part of our P4P family, and we are so grateful that you are such a great customer. I will be happy to include a note in Weston's profile that specifies that he only needs a go-home bath and not a spa bath prior to check-out, I apologize if that information was not clear to our team. Thank you Valerie for the feedback, if you need anything else please contact us.
Your sales person said, when I picked up King , they had just let King out and used bathroom. King ran out with me and used bathroom very fast. They also said they would have water in is room witch I always request .. I had a pan for that, it look like they used it with his meal, because it wasnt clean . So when I got home he drank a lot of water. Just wondering??
Business response:
King is such a sweet guy and we really enjoyed him during his stay. We provide fresh water in all our suites throughout a stay - it is not uncommon for a dog to come home and drink or eat a lot right away after a stay. Some dogs do not eat or drink nearly as much here as they do at home, so this is a behavior that is seen frequently. We always look forward to King staying with us and hope to see him again soon.
Pick-up reimbursement at DFW was appreciated when your office was short staffed... When we went to pick up Ranger later in the afternoon and had to go back to DFW, Samantha was reLly great taking us to Rental Car Facility first to drop off car before going to terminal.
Business response:
We enjoyed having Ranger stay with us and I am glad we were able help you get the rental car returned. Thank you for choosing us to take care of Ranger while you were away.
Good customer service, but camer was not working from morning until late afternoon.
Business response:
Michiko is always so happy to come to playgroup, we enjoy having her very much. I apologize the camera was not working - technology can get the best of us some days, as soon as we were made aware we had our technicians resolving the issue. I look forward to Michiko's next visit and you will be able to watch her play in playgroup again.
Staff and care for the pets seemed satisfactory, but communication was disappointing. Messages we left about changes in our flight schedule went unchecked, leading to unnecessary calls to ask where we were. Also, I had to proactively ask how to view webcams after we left. Overall an "okay" experience.
Business response:
First let me say how much we love Cinnamon and Sprinkles - they are so much fun to have stay with us! I apologize if we did not deliver the best service to you in terms of communication. We are always looking for ways to improve customer service, since your visit we have instituted a new process for delivering the information about the webcams to our pet parents that included an informational card with all of the directions needed to log in and see your pups while at play and in their suite. This card is filled out at check ... read more
Frequently asked questions about Wag Hotels - DFW
How is Wag Hotels - DFW rated?
Wag Hotels - DFW has a 4.7 star rating with 1,361 reviews.
When is Wag Hotels - DFW open?
Wag Hotels - DFW is open now. It is open 24/7.