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Wag Hotels - DFW
- Consumer Services
- DFW Airport, TX
About this business
Location details
3010 N Airfield Dr, DFW Airport, TX, 75261, United States
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I understand that dogs have anxiety when left behind and won’t eat their meals as they do at home. I took my time labeling my dogs and treats, and I know he was not given his treats like I asked before and after we dropped him off. The previous time we brought him my dog came out clean when we picked him up. This time he was dirty and I looked like he either laid in his pee smelling and looking dirty. Previous time he didn’t came out looking like that when we picked up So am not very happy this time and his treats where stil... read more
Business response:
Thank you for the feedback Miguel. I have looked into your concerns and the feeding instructions we inputted into our system. We apologize for not returning Marcello's uneaten food, we typically refresh food daily. However I have noted your account to save any of his uneaten food. I have also reached out to you via email to further discuss any feeding concerns. We do thank you for trusting us to take care of Marcello and hope to see him again!
Overall great. 2 problems. I only got pics on day 1 of saty. Also, why are cameras not installed in cat areas? The dog area has them everywhere.What are you trying to hide?
Business response:
Thank you for the review Karen. We apologize you only received one meow-mail of Osiris, we try our very best to send out as many updates during a boarding stay.
I went for puppy day out and there were no other puppies I want my puppy to learn to socialize with other dogs
Business response:
Thank you for the feedback Sue. I'm sorry their weren't any other puppies for CJ to play with the day you came for Puppies Day Out. I know she'll be 4 months soon and we'd love for you to bring her back for our regular daycare play times!
We have been taking our dog here for years. We liked it because of the care and attention he received. Our dog suffers from storm and separation anxiety had he used to get that extra level of attention. We left him there recently over July 4th weekend (we were told they were not busy due to Pandemic and lack of travelers) and it seems that standards, care and attention have definitely slipped. We confirmed instructions re what calming drugs etc and they agree on his care and attention. Please note that we chose this location... read more
Business response:
Paul and Terry, I appreciate your feedback and I’m sorry we were unable to keep Nelson as calm as we would have hoped during the storm, the safety and health of all our guests is always a number one priority and we certainly try out best to accommodate special needs to the best of our abilities.. While we are always prepared to care for dogs with anxiety issues, we do have to keep the healthy and safety of all our dogs in our care as a number one priority. Thank you again for your contact and feedback regarding Nelson's stay... read more
When I called after a few days to see how my dog was doing, I found out she wasnt eating. much, just picking her food.n Only then it was suggested by the employee, to add chicken soup to her food. I was told, when I made
Business response:
Thank you so much for your review. We really appreciate you taking the time out to share your experience with us. We absolutely adore Riley and were happy to make his stay more comfortable. We hope to see you again soon.
Bad Groomimg sevice amd no return call about my concerns. I will never go back again.
Business response:
Thank you for providing your feedback and letting us know about this issue, Jeanine. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. As we understood it in our conversation, we were to provide a corrective grooming service in your upcoming appointment. We absolutely would like you to be satisfied with our service and truly hope that you will give us another chance to earn your trust.
Just sorry you can’t bath and trim my cats nails
Business response:
Thank you for your feedback. As Spare becomes more comfortable with us, we can try to give her a bath again. We were happy getting to know her and hope to see you both again soon.
I had my doubts about leaving Capone there even before I dropped him off but after getting there and meeting everyone, I knew he would be in good hands.
Business response:
Thank you so much for your kind review. We absolutely adore Capone and had a great visit with him. We are thrilled that you were happy with your experience and can't wait to see you both again soon.
The staff does not communicate when there’s an issue with the dog. Like not eating. My dog I found out was not eating for a few days. And that was only when I called. However, I was never put in touch with the person that was supervising her. She came back vomiting yellow stomach acid from not eating. And she completely smells like piss. In fact the whole place smells like piss. Including the rooms where the dogs sleep
Business response:
Thank you for taking the time to share your feedback. I was glad to speak to you on the phone and happy that we could come to a resolution in your concerns. We take the care for our guests and cleanliness of our resort very seriously and will use your feedback as an opportunity to improve. Again, thank you for speaking with us and providing your feedback. Sincerely, Anna W. General Manager.
Frequently asked questions about Wag Hotels - DFW
How is Wag Hotels - DFW rated?
Wag Hotels - DFW has a 4.7 star rating with 1,361 reviews.
When is Wag Hotels - DFW open?
Wag Hotels - DFW is open now. It is open 24/7.