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Wag Hotels - DFW
- Consumer Services
- DFW Airport, TX
About this business
Location details
3010 N Airfield Dr, DFW Airport, TX, 75261, United States
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Had a few issues over our last stay. Then couldn’t speak with a Manager as they said Management changed on Thanksgiving Day and the new Manager was on vacation.
Business response:
Thank you for your honest feedback. I would love the opportunity to speak with you regarding your experience and take your advice on how we can improve. Please feel free to respond to my message when time permits. I appreciate your time.
When I arrived at 2:45 PM I found one of my cats was still in a separate room since morning feeding. In the room was a full bowl of food that was not her's. When I started this I was told a manager would call me. The caller stated an employee had switched the food with my other cat. The next morning I found the can food in my cat's bag. So, it appears my cat with IBS was not fed at all. I have spoken to the manager and I have been given a credit for a future stay. I basically paid for services I did not receive and that is ... read more
My cats don’t get along most of the time at home so I was skeptical leaving them together for the first time in the same room, but the friendly staff at Paradise4Paws encouraged me to try setting the cats up in the same room and reassured me that they’d be able to come up with alternate accommodation in case the cats didn’t get along, even though all the cat rooms were occupied. But the cats seemed to get along and they didn’t need to be separated. My girl cat had a bad ear infection right before accommodation, but after fo... read more
Business response:
Thank you so much for your kind words, Arun. We really appreciate you taking the time out to share your experience with us. We hope to see Hiyori and Bagheera again soon! Cheers, Paradise 4 Paws
I know Penny loves it there, and you take great care of her! But I asked (and was charged) for a nail trim, but it wasn't done. I did call and they said they would refund. Also (forgot to tell them this when I called), her Kong was not with her stuff.
Business response:
We love Penny - I am so sorry we forgot her Kong at check out, we can mail it or save it for her next visit.
Good customer service. However, need to improve on the cleanliness of the place. When I checked in my pet, there was a poop in the room. Also, my pet got sick when I picked him up. I ended up bringing my pet to the veterinarian for check-up and medication.
Business response:
Thank you for your review. We take your feedback very seriously and will share your observations with our teams so that we can improve. Hunter Bentley is a true delight and we hope that he is feeling better. Please feel free to reach out and let us know if we can do anything to earn your trust again.
Disappointed. 30 min wait for airport pick up. My dog was still wet from spa bath. I was assured my dog would be ready for pick ifI opted for the spa services. He must have gotten his bath when I called. He was wet when I picked him up. As a result his fur was matted.
Business response:
Mrs. Jennings – first let me say how much we enjoyed getting to know Charlie while you were away. He is a sweet, loving guy and enjoyed making new friends during his stay. Thank you for taking some time out of your evening to speak with me about your concerns as well. While our goal is to always deliver the highest level of customer and guest care, we are not immune to making errors. Communication about how to log-in and view Charlie during playtime was an area that we did not deliver on for you, but this is also something t... read more
The staff is wonderful and I recommend this dog resort to everyone but this past trip was a little disappointing. My two dogs have stayed there many times and for extended periods of time. It’s usually a clean facility but this time when you walk in the front door to the lobby you get smacked in the face with the strong stench of urine. We thought maybe a pooch had just gone but when we returned a week later it was just as bad. The camera in the bedroom was very dirty so it was hard to see my pups. It was probably from anoth... read more
Business response:
Thank you for your review and taking the time to let us know your concerns. We will absolutely use this information to improve our services and team. We are dissapointed that we did not exceed your expectations and will work very hard to earn your trust again. I, Anna, as the new General Manager would like to take this opportunity to introduce myself to you and to let you know that I will be working to ensure we care for your pup at the highest standard. Please feel free to reach out to me personally with concerns or questio... read more
Did not have reserved space available at time and date promised.
Business response:
I am sorry to hear we were not able to provide Jimmy with a suite at the time you requested, Jimmy had a successful stay and we enjoyed having him. Please feel free to reach out to discuss this concern further at any time - cscovel@paradise4paws.com
More playtime for the dogs. I would log in several times throughout the day/night ranging from 11:30am to 10pm. I did not ever see my dogs (or any other dogs) in the play yard. I also never saw their television turned on to Animal Planet as promised so, a little disappointing.
Business response:
Brandy and Sangel were lovely guests and thank you for choosing P4P as their home away from home. I am sorry to hear you were not able to see them in the play yard during their stay, however, on their next visit we will be sure to send some video of them so you can enjoy them while you are away. Also, if you are experiencing web cam issues, please feel free to reach out in the future so we can help you view your fur-baby. Thank you again for your feedback.
Frequently asked questions about Wag Hotels - DFW
How is Wag Hotels - DFW rated?
Wag Hotels - DFW has a 4.7 star rating with 1,361 reviews.
When is Wag Hotels - DFW open?
Wag Hotels - DFW is open now. It is open 24/7.