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Wag Hotels - Lincoln Park
- Consumer Services
- Chicago, IL
About this business
Location details
2228 N. Clybourn Ave., Chicago, IL, 60614, United States
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Great!
Business response:
We are so sad that you and Manny moved away. Don't forget to stop in to say hello if you are ever back in town! We will all miss seeing Manny every day!
The staff is amazing! They love my dog Chopper and he absolutely loves them!
Business response:
Thank you Ame! Chopper is so funny, always has his tongue out. He is a staff favorite and we love having him in group.
No issues Sent pics Stayed with my instructions Happy hound!
Business response:
It is always a pleasure to have Tiffany stay with us. Thank you!
I moved to the suburbs and will still make the drive into the city to take my Westie to Pooch. I've been boarding her here when I travel for the past 10 years and it's worth the trip. She practically breaks the door down to get in when I drop her off so I take it she's well taken care of when she's there. Thank you Pooch!
Gary loves Pooch! Thank you for taking such great care of him.
Business response:
Everybody LOVES Gary and he is always so excited to come to Pooch to play with his friends!
Although WAG hotels markets itself and charges as if it's a premium daycare, the facilities are poorly run. The communication from the front desk / your pet information in the app, does not make it to the employees working. All three experiences I have had at various locations was the same story of my dog being overfed / getting sick / not returning his toys. He's 7 pounds and was fed an entire tub of treats... it's commons sense that that is too much for a puppy of that size. Also, the west loop location is charging $35 for... read more
Business response:
Greetings Nicole, Thank you for sharing your experience with us. We apologize for the inconvenience and frustration caused during your visits to Wag Hotels - West Loop. We take your feedback seriously and will work to improve our communication and care for all pets. Regarding the pricing discrepancy, please contact us at 888-924-5463 so we can address this matter with you directly. We appreciate your business and hope to have the opportunity to provide you and your pup with a better experience in the future. Best regard... read more
My dog was in a cage the entire time. The fact that the term “suite” is used is laughable. Will not be returning or recommending.
customer service was helpful in finding the best place for my pups despite my late booking for holiday weekend.... staff at Lincoln Park went over and beyond in relaying updates and ensuring the pups had comfortable and enjoyable stay. thank you!
I didn’t see much interaction with my dog and she teamed of urine when I picked her up.
Business response:
Thank you for providing your feedback and letting us know about this issue, Katie. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. While we mainly orient our play time to focus on dog to dog interaction and play, I appreciate you letting us know so that we can provide Winnie with a more personalized schedule for next time and a little more human interaction. I sincerely apologize as well that she went home smelly for you. We are working on new methods ev... read more
Frequently asked questions about Wag Hotels - Lincoln Park
How is Wag Hotels - Lincoln Park rated?
Wag Hotels - Lincoln Park has a 4.8 star rating with 1,292 reviews.
When is Wag Hotels - Lincoln Park open?
Wag Hotels - Lincoln Park is open now. It is open 24/7.