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WellNow Urgent Care

4.5

About this business

Location details

7375 Oswego Road, Liverpool, NY, 13090, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 7:30 p.m.
Tue08:00 a.m. to 7:30 p.m.
Wed08:00 a.m. to 7:30 p.m.
Thu08:00 a.m. to 7:30 p.m.
Fri08:00 a.m. to 7:30 p.m.
Sat08:00 a.m. to 7:30 p.m.
Sun08:00 a.m. to 7:30 p.m.
4.51,686 reviews
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Dan G.'s profile image
Dan G. 
rating
10 years ago

Five for being open on the 4th of July. Five for registering me in less than 3 might Ute's. Five for getting me seen, examined and prescribed in 15 minutes total. Luckily no one else was there so there was no wait 

Sue P.'s profile image
Sue P. 
rating
2 days ago

I wasn't going to do a review, but I gave them a fair chance to make things right! I went in on a Saturday morning with a swollen vein, to be told I had a fractured wrist! I told the dr there was no way my wrist was broken, as I was flapping around my wrists trying to tell him no way, he proceeded to tell me there was a hamate fracture. In the cast I went, baffled because I knew it was not broken, you would of thought maybe seeing me move my hands and wrist he would of doubled checked with the radiologist! As I left in a cas... read more

Business response:

We’re disappointed to hear this was your experience, Sue. Please email us at wecare@wellnow.com with your full name, date of birth, date and location visited, so we can look into this and follow up with you. 

Barbara K.'s profile image
Barbara K. 
rating
2 months ago

They did not offer the tests that were posted as available on line. Staff was kind and professional, provided information even though testing not available. Moot because we ended up in the hospital for four days for something they could not have treated anyway. They called the hospital to advise that we would be there and forwarded the information they did have. The advance information allowed the emergency room to begin testing right away. 

Noel P.'s profile image
Noel P. 
rating
a year ago

I was a walk-in patient on Sat 8/16. My primary doctor's office wasn't open, so I decided I needed to be seen due to a possible UTI. I was headed out of town for a few days and wanted to get it taken care of prior to leaving. When I arrived, there were no other patients in the waiting room. Receptionist, nurse, etc. were visibly bored. So much so, that the nurse handed me a bag with a cup for the urine sample and stated, "You might as well do this as soon as you are finished at the counter. We are slow today. I can get it st... read more

Business response:

Hi Noel, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team 

David H.'s profile image
David H. 
rating
a year ago

Went in for a foot injury. They took x-rays. They insisted on her wearing boot and scheduling a visit with an SOS Doctor. Well Now said it was a severe break and the fact that it didn't hurt so much was probably nerve damage and we better use the boot and get in to see an SOS Doctor because there was a risk of necrosis, scaring the heck out of the patient. The next day, the patients hip really hurt. The SOS doctor reviewed the xrays and said it was a simple break, the boot should not be used and the boot was the reason th... read more

Business response:

Hi David, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team 

Caroline C.'s profile image
Caroline C. 
rating
a year ago

Gave them my new insurance card. They did not input the new card. I payed for my correct co pay though. Then I get charged $100 as Self Pay! They didn't ever change my insurance over. Good luck with customer service. None of them speak English well enough to understand them. 

Business response:

Hi Caroline. We’re sorry to hear about the billing issue you encountered. Please email us at wecare@wellnow.com. 

Delia K.'s profile image
Delia K. 
rating
a year ago

I made the first available appointment at 8:00am to be seen for chest congestion, cold/flu like symptoms, and shortness of breath. Just this past week, my sister, whom I live with, tested positive for pneumonia. the symptoms I was having were similar to hers. The woman at the front desk, as well as the nurse, were very pleasant. My interactions with both the nurse and the receptionist were longer than my interaction with the provider. The NP (Courtney Schratz) came in in a very rushed manner and in an unpleasant way, asked... read more

Business response:

We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. 

Kathy B.'s profile image
Kathy B. 
rating
a year ago

Good luck trying to get a hold of an actual human being when calling their number, and good luck trying to get any sort of information from their automated system... Was on hold for over 30 minutes to finally get an answering machine.. 

Business response:

Hi Kathy. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you. 

Darlene D.'s profile image
Darlene D. 
rating
2 years ago

There is no place to send you my information so you can contact me. Tell me exactly where to find an on line contact information form. Several people helping me can't find anywhere to get in touch with help. DD 

Business response:

Hi Darlene. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you. 

Frequently asked questions about WellNow Urgent Care

How is WellNow Urgent Care rated?

WellNow Urgent Care has a 4.5 star rating with 1,686 reviews. 

When is WellNow Urgent Care open?

WellNow Urgent Care is closed now. It will open tomorrow at 8:00 a.m.