WellNow Urgent Care

4.5

Urgent Care
Liverpool, NY

About this business

Healthcare Urgent Care

Location details

7375 Oswego Road, Liverpool, NY, 13090, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 7:30 p.m.
Tue	08:00 a.m. to 7:30 p.m.
Wed	08:00 a.m. to 7:30 p.m.
Thu	Closed
Fri	08:00 a.m. to 7:30 p.m.
Sat	08:00 a.m. to 7:30 p.m.
Sun	08:00 a.m. to 7:30 p.m.

4.51,627 reviews

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Dan G.

9 years ago

Five for being open on the 4th of July. Five for registering me in less than 3 might Ute's. Five for getting me seen, examined and prescribed in 15 minutes total. Luckily no one else was there so there was no wait

Noel P.

3 months ago

I was a walk-in patient on Sat 8/16. My primary doctor's office wasn't open, so I decided I needed to be seen due to a possible UTI. I was headed out of town for a few days and wanted to get it taken care of prior to leaving. When I arrived, there were no other patients in the waiting room. Receptionist, nurse, etc. were visibly bored. So much so, that the nurse handed me a bag with a cup for the urine sample and stated, "You might as well do this as soon as you are finished at the counter. We are slow today. I can get it st... read more

Business response:

Hi Noel, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team

David H.

6 months ago

Went in for a foot injury. They took x-rays. They insisted on her wearing boot and scheduling a visit with an SOS Doctor. Well Now said it was a severe break and the fact that it didn't hurt so much was probably nerve damage and we better use the boot and get in to see an SOS Doctor because there was a risk of necrosis, scaring the heck out of the patient. The next day, the patients hip really hurt. The SOS doctor reviewed the xrays and said it was a simple break, the boot should not be used and the boot was the reason th... read more

Business response:

Hi David, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team

Caroline C.

9 months ago

Gave them my new insurance card. They did not input the new card. I payed for my correct co pay though. Then I get charged $100 as Self Pay! They didn't ever change my insurance over. Good luck with customer service. None of them speak English well enough to understand them.

Business response:

Hi Caroline. We’re sorry to hear about the billing issue you encountered. Please email us at wecare@wellnow.com.

Delia K.

10 months ago

I made the first available appointment at 8:00am to be seen for chest congestion, cold/flu like symptoms, and shortness of breath. Just this past week, my sister, whom I live with, tested positive for pneumonia. the symptoms I was having were similar to hers. The woman at the front desk, as well as the nurse, were very pleasant. My interactions with both the nurse and the receptionist were longer than my interaction with the provider. The NP (Courtney Schratz) came in in a very rushed manner and in an unpleasant way, asked... read more

Business response:

We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.

Kathy B.

a year ago

Good luck trying to get a hold of an actual human being when calling their number, and good luck trying to get any sort of information from their automated system... Was on hold for over 30 minutes to finally get an answering machine..

Business response:

Hi Kathy. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Darlene D.

a year ago

There is no place to send you my information so you can contact me. Tell me exactly where to find an on line contact information form. Several people helping me can't find anywhere to get in touch with help. DD

Business response:

Hi Darlene. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

jack m.

a year ago

Often Switch Insurance Providers So You Are Forced to pay out of pocket , website booking didn't work after repeatedly attempting to book an appointment, "it kept giving me the same time as available and after multiple times refreshing it only gave me error screens For this place being an URGENT care they do everything in their power to not be able to help you in anyway.

Business response:

Hi Jack. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Dan R.

a year ago

Don't try calling their 888-420-5870 or their 716-699-9032 phone numbers to make a payment. It is a joke!!! You enter your account number and then your zip code and it tells you it cannot find you in their system. Went online to make a payment and it shows an account balance of zero. Yet in my hand, mailed to me, is a bill for $165. I have wasted a lot of time trying to call these numbers. It is a constant circle of going no where. The billing system of this company is a joke and it is clear they do not want to talk to anyon... read more

Business response:

Hi Dan. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.