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WellNow Urgent Care
- Urgent Care
- Liverpool, NY
About this business
Location details
7375 Oswego Road, Liverpool, NY, 13090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:30 p.m. | |
| Tue | 08:00 a.m. to 7:30 p.m. | |
| Wed | 08:00 a.m. to 7:30 p.m. | |
| Thu | Closed | |
| Fri | 08:00 a.m. to 7:30 p.m. | |
| Sat | 08:00 a.m. to 7:30 p.m. | |
| Sun | 08:00 a.m. to 7:30 p.m. |
On 8/8/2023 I visited the Wellnow clinic located at 7375 Oswego Rd Liverpool NY 13090 for a bee sting reaction. I provided my Medicare (Primary) and BC/BS insurance information. Months later I received a bill for $230.00. I attempted to contact Wellnow via phone to advise them that the claim was received by Medicare (I have written proof). However, after several calls, some unanswered and some being transferred around to different offices leading to a dead end. Next, I sent a letter to with proof to Wellnow that Medicar... read more
99% of all reviews I have ever written online anywhere are positive (5 Stars). I am not a complainer. Yelp reviews of WellNow Cicero / L'pool locations are rated as 1.4 and 2.7 respectively. I would agree. Needed a PPD (my first). The Cicero desk person called out to me - "Well, you have to check in at the kiosk first" Some patients were complaining (it was busy) as I started to check-in. A patient (not so empathetically) was told "my computer is frozen and I don't know when I can get you registered." Another patient ne... read more
Business response:
Hi Bob. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
The absolute worst!! The slowest more ridiculous waste of time for nothing. Paying out of pocket and waiting hours with NOONE there is a joke! Go anywhere else!
I would never and will never recommend this Urgent Care. First of all the front desk employee was absolutely downright rude. I don't know who pissed in her cheerios this morning but holy moly. I brought my daughter in with a 101 fever, horrible cough, and a major runny nose- also worried about an upper respiratory infection. She told us to give her a second and that she will get a room ready for us. Okay, that's expected. So please tell me why someone else walked in 20 minutes after us with "cold and flu like symptoms" and w... read more
Business response:
Hi Kali. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
Wasn't concerned of 102 fever/vomiting. Diagnosed with sinusitis by NP Goncalves. Said flu season is over didn't care to test, when you can have flu into late May!! This started with a cough/sweats. Not stuffy nose or sinus issues at all. He seemed very short & just wanted us out.
Business response:
Hi Aliviah. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
Front desk employee very unfriendly. Went in with severe abdominal pain that had lasted well over 24 hrs, including a sleepless night due to the pain. I'm not 100% sure the "provider" was an actual doctor. He went through all the possibilities of what it "could" be, but they didn't have the ability to test for that (didn't have the ability or chose not to take the time?) I came home and looked through the "possibilities" he mentioned-every single one of them had symptoms I didn't have. As a byproduct of my pain, I had some a... read more
Dr Shaw Last night I had gone to Wellnow on Route 57 in Liverpool. My experience with Dr Shaw was horrible. She was extremely unprofessional. She walked in and looked to the side wall as she spoke with me. Not once did she look or examine me. I had a low grade fever of 99 and she told me not to waste their time and to go to the ER. I explained to her I was seen a few days prior for an infection and they had to culture to see what bacteria it was and if my antibiotics weren't working come in and they'd switch them. (This wa... read more
Business response:
Hi Gina. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
I went in with a fever and a few other symptoms and possibly been exposed to COVID. I got tested waitEd 2 days to be told they lost the test got retested waited 24 hrs and they said they lost the test again and asked me if I wanted to drive back and be tested a 3rd time? That is sub par and unprofessional as it gets.
Business response:
Hi Alexandra. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with your full name, the date of your visit and the best way to contact you.
Went to this location for test results. They do not call back or help with the online section. Then when you call you have to sit on hold for 10+ minutes for a receptionist and then they just hang up on you. Would not recommend.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.5 star rating with 1,627 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 7:30 p.m.