WellNow Urgent Care

JC_the_ballerina 

on Yelp

9 months ago

Don't bother making an appointment. You will still wait for hours. Rude, unprofessional assistant with no customer service. People are sick and hurting and now they have a system to make appointments but don't prioritize that at all. If You're late for your appointment, they will not see you though 

Cailin M. 

on Yelp

a year ago

Absolutely awful service, people were rude and ended up forgetting about us and what we were here for. We spent over two hours waiting around for a strep test and a covid test. When we were still waiting for results from the test, they came in offering a virtual visit when we were already here!! This place needs to get their shit together and hire new people asap. 

Tammy C. 

on Yelp

a year ago

called to see if they did pcr Covid test. was told they did by very friendly receptionist. went to get said test, but the "nurse" tried to give a rapid test. I explained I needed it for insurance reasons. she stormed out of the room and was just extremely rude. spoke to supervisor who more or less brushed me off. going to the doctor is stressful enough, when did it become acceptable to treat people with disrespect. 

Theodore W. 

on Yelp

a year ago

This used to be a good urgent care over a year ago. Now it's likely one of the worst in the area. Overly long waits, a shift to virtual medicine with poor reception, inconsistent discharge paperwork, and limited follow-up. As others have noted, you'll be seen faster at an ER than this urgent care. You might even get seen faster at the albany med ER than at this urgent care. My wife had a similar negative experience where she had an adverse reaction to an anitbiotic. She has now called the urgent care four times the followi... read more

Matt H. 

on Yelp

a year ago

this place sucks if you are in need of urgent care. co-pay is expensive and they take their sweet ass time getting to you. 

Maryann K. 

on Yelp

a year ago

front desk was nice but the doctor had me waiting in the room for over 30 mins. meanwhile my son was in pain. I heard the dr chatting with coworkers in the hallway. I cracked open the door to get some air and was told due to patient privacy it needed to be closed. when I asked when the dr was coming in, the dr replied with "when I get there" and continued her conversation with her coworkers. I asked if the door needs to be closed so the dr can carry on bullshitting in the hallway. I would not recommend coming here while dr.... read more

Erin L. 

on Yelp

a year ago

DO NOT GO HERE! We checked in online. got there 10 minutes before our time were told they only have Tele med available. It's almost 6 o'clock on a Friday night so we decide to wait it out. We were second in line. We were taken back by nurse at 7:15, finally at 8:10 our TeleMed appointment started. They could not get a good connection to Doctor. She could hear us but not see us. We could see her but we could not hear her and she could not see us or hear us. This went on for 10 minutes. We were told sorry we have to reschedu... read more

Sarah A. 

on Yelp

a year ago

Recommend never going here. Not only will you wait forever but the care is awful. I was told there was nothing wrong with me, and to drink tea. Went to a different urgent care a day later and I had pneumonia. 

Bella A. 

on Yelp

a year ago

One set of staff knows what they're doing, other set is lazy and poorly managed. As with any urgent care, expect a 2-4 hour wait on something as simple as a drug screen or PPD test. Also, highly recommend doing your online registration hours before actually going into the office. Otherwise, there will be upward of 5-10 people entering the office and getting seen before you. Good luck.