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WellNow Urgent Care

4.5

About this business

Location details

1751 Sheridan Drive, Tonawanda, NY, 14223, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 7:30 p.m.
Tue08:00 a.m. to 7:30 p.m.
Wed08:00 a.m. to 7:30 p.m.
Thu08:00 a.m. to 7:30 p.m.
Fri08:00 a.m. to 7:30 p.m.
Sat08:00 a.m. to 7:30 p.m.
Sun08:00 a.m. to 7:30 p.m.
4.51,308 reviews
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Roger H.'s profile image
Roger H. 
rating
4 days ago

I was a walk in yesterday in the early afternoon. Ample parking and easy to find. Not having an appointment, I was told an hour or so before I could be see. I understand that and there was a Keurig, a basket of bagged snacks, a slushy machine and an old Pac-Man game to keep you entertained. Just after an hour, I was led into the back where my vitals were taken. 5 minutes later, Rebecca the PA arrived. I thought I had Covid or the flu as my cough and aches weren't letting up over a week. I had a quick chest X-ray and swabbing... read more

Business response:

Hey Roger, we’re so glad to hear you had a great experience! Thanks for your support—we truly appreciate it. -The Customer Service Team 

Sarah S.'s profile image
Sarah S. 
rating
4 weeks ago

On Monday, November 24th, I went to WellNow for an ear irrigation (a warm water + peroxide flush) because my right ear had started to ache -- usually a sign that wax has built up again. I've been through this many times before because my ear canals are tiny and narrow, and WellNow has always handled it just fine. This visit was the exception. The assistant who worked with me was wonderful. She was friendly, careful, and mindful of my weirdly small ear canals. She even managed to remove some wax without causing discomfort. ... read more

Business response:

Hi Sarah, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team 

Dot K.'s profile image
Dot K. 
rating
a year ago

This is a busy place so make an appointment online so you're not waiting long. The waiting area has lots of "bells and whistles " including Pac-Man arcade game, Icee machines, coffee and water dispensers. The people who work here: Heidi, Anna, and Mike Brynildsen, PA are very kind and professional. They took excellent care of my husband while we were there. The only downside for us was the poor accounting records. We were told by the receptionist that my husband had an outstanding balance and would not be seen! We were give... read more

Business response:

Hi, Dot. We’re sorry your experience fell short of expectations. We’d like the opportunity to discuss your concerns. Please email us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. 

Ellen S.'s profile image
Ellen S. 
rating
a year ago

Needed ppd testing for possible exposure to TB and my workplace is useless. The staff here is very helpful, efficient and kind. 

Margo D.'s profile image
Margo D. 
rating
2 years ago

I have had wonderful care there. The staff are wonderful and competent and my care has been very thorough. 

Doris M.'s profile image
Doris M. 
rating
2 years ago

I went to the website WellNow.com & did a "Save my Spot", so I'd get an on line appt. It was for 9:55am. I was taken to a room as soon as I got there. The nurse cane in within a few minutes. The Doctor, a few minutes after her & he knew right away what was wrong (I did too). He wrote me 3 scripts & told me to get another otc script. I was out of there by 10:11am. Very , very clean clinic & very nice nurses & Doctor. I was very impressed today. Everything went smoothly & I got to watch "Mom" while waiting. I definitely ... read more

Business response:

Hi, Doris. Thank you for your support! We are glad to hear that your experience with us was positive. 

Kendra K.'s profile image
Kendra K. 
rating
3 years ago

I visited your location with my 6 year old son on 10/26. He was in so much pain from an ear infection, he was a mess. I was a mess. I was dealing with his primary care physician not having any sick visits after calling first thing in the morning. I was fuming. He had been crying since 130 am. I just want to reach out and tell you that without fail, I have visited your location more than our own dr. office. I cannot thank you enough for listening, being attentive, showing compassion, and above all taking care of my son. Every... read more

Business response:

Hi, Kendra. Thank you for choosing WellNow and for taking the time to submit a review. We really appreciate it! 

Kate A.'s profile image
Kate A. 
rating
3 years ago

I have mostly used this location for covid testing during the pandemic so that's where all of my feedback comes from. The location is easy to find and my earlier visits, I was able to set them up online and check in that way. I'm not sure if things changed or of I was just having a brain lapse the most recent time, but I ended up having to go in person to see about an appointment. Like many places, they are overrun right now so it was over 24hrs before their first open appointment. That said, my experience generally has been... read more

Business response:

Hi, Kate. Thank you for choosing WellNow and for taking the time to submit a review. We really appreciate it! 

Erica B.'s profile image
Erica B. 
rating
4 years ago

Johnathan was absolutely amazing. He was very informative and kind when assisting with my covid test. 

Business response:

Hi, Erica. Thank you for your support! We are glad to hear that your experience with us was positive. 

Frequently asked questions about WellNow Urgent Care

How is WellNow Urgent Care rated?

WellNow Urgent Care has a 4.5 star rating with 1,308 reviews. 

When is WellNow Urgent Care open?

WellNow Urgent Care is closed now. It will open at 8:00 a.m.