WellNow Urgent Care

Mel P. 

on Yelp

2 years ago

Elastic wrist splint billed for $850. Seems like fraudulent activity as there is no way this cost $850. Even an orthopedic specialist doesn't charge that much. They handed it to me without explaining what the cost would be should my insurance not pay. Have left messages for the billing department and the manager and neither have called me back. 

Julie A. 

on Yelp

2 years ago

Was able to hobble my way to urgent care after having a back injury last night. Instead of clogging up the Emergency room, I decided To go to WellNow. I tried calling ahead to confirm That I could be seen but the "call volume" was too high and I was unable to get through to anyone. When I arrived at WellNow on Sheridan at 7:15PM (they close at 8pm). There were legitimately ZERO patients waiting in the waiting room at all. I was crying and am in 9 out of 10 pain and explained that to the staff. I was told by the front desk st... read more

Brady R. 

on Yelp

3 years ago

Would give 0 stars if possible. Literally the worst service of any business I've ever been to. Wasted my entire day waiting here for the slowest workers on the planet. "Wait in your car" It has been 3 hours. Holy cow this place stinks. 

Brian M. 

on Yelp

4 years ago

Yeah, they wouldn't take me as a walk in as they were too busy and sent me to another office. Guess maybe they should take down those "walk-in care" signs...? 

Drake A. 

on Yelp

4 years ago

I scheduled an appointment in the morning for 6:25pm that same day to get a rapid COVID test. I added my license and insurance information and was informed to text when I was there. After I did, I got a call from from a woman at WellNow that asked me what I was scheduled for. After I advised I was here for my scheduled rapid COVID test, she asked me multiple questions that were all centered around why I shouldn't be getting a test. I was playing it safe due to someone close to me recently being with a person that tested ... read more

Gunnar B. 

on Yelp

4 years ago

My scheduled appointment time was at 4:30 pm. I wasn't seen until 6:15 p.m. that's right, a full hour and a 45 minutes past my scheduled time slot. Half of that time waiting was spent in my car outside and the other half was spent in a patient room inside. I was getting the Covid-19 test due to an exposures risk. I've had friends and family members come to other WellNow locations to get this same test done, some with appointments and some just walked in and they were all in and out within 5 minutes. While waiting in the room... read more

Jim G. 

on Yelp

4 years ago

I made an online appt for 12:30 for a covid test. Text said they would send a reminder 20 minutes before appt. never got one so I arrived at -2:20 as per instructions I text'd "I'm here". Nothing, so I called and was told my appt was moved to 2. I asked if they would text so I didn't waste another trip. Diane said yes they would. After not hearing from them, I called and was told to come down. I arrived and sent a text, nothing! So I called, no answer! Finally I stood in the window waving , I was ignored. The help is obvious... read more

Alice L. 

on Yelp

5 years ago

My 86 year old husband fell in the shower and his doctor told me to take him to urgent care. It was our first time out since March 13 so we weren't familiar with the protocols. We both had masks on. Leaving my husband outside, I stepped inside the door to ask a question. I was at least 15-20 feet from the desk. The young girl at the desk barked at me "can you not read the sign ma'am". Then continued on with her obviously personal phone call. I had tried to phone the desk but got no answer. I immediately walked out and ... read more

Megan K. 

on Yelp

5 years ago

I stopped at this location Monday 4/27 to get tested for covid-19 due to a loss of taste/smell and minor headaches I've had for 4 days. I work in a nursing home in which has multiple positive covid cases therefore I have been exposed. I did everything I had to at WellNow, I scanned the barcode, filled in my name, info, and the other questions at the bottom. I submitted the request and it brought me to a different page saying they would text me when it is my turn. The WellNow website said the wait time for testing was 64 min... read more