WellNow Urgent Care

Katie K. 

on Yelp

a year ago

They continuous send me bills for a few visits my children have had within the last few months. We had uploaded their health insurance information on the tablet they provided at check in so there is no reason why their billing department does not submit the claim to our insurance company. Even calling the billing number on the bill is useless. On top of that, the notice says that if you are sent to collections, it could impact your credit. However, NYS law just changed and medical debt is no longer listed on your credit repo... read more

Erin H. 

on Yelp

a year ago

I was in the room for over an hour I think the Dr forgot about me I had to go out a tell a nurse I was in the room. Then they charged me $300 to talk to them for 5 minutes and the Dr didn't even listen she just kept trying to prescribe me nausea meds. 

Savvy C. 

on Yelp

2 years ago

I called this location to see if they provided a certain medical test and why I needed it, and the staff told me Yes We Do That. I asked if I could schedule it online (since my doctor's office doesn't do that test) and they said Yes. The next day, I went online to schedule an appointment, and there was a list of services to choose from. The test that I needed wasn't listed, so I selected 'school / sports exam' as an option since that was the closest choice. When I went into the Tonawanda location on the day and time of th... read more

Philip E. 

on Yelp

2 years ago

if your question is not on the decision tree followed by the virtual assistant - forget it. So, I went elsewhere. Why is it so impossible to speak to someone? 

John M. C. 

on Yelp

2 years ago

I went to this location early Saturday morning of Labor Day weekend due to a persistent and painful cough that I've had for 2 weeks after being sick with a chest cold. A virtual doctor through my insurance suggested I go to get an extra done of my chest. When I got there they were naturally busy, being a holiday weekend. But I had an appointment and I was called back only 20 minutes later. The physician's assistant I spoke with was rather rude and she kept cutting me off and not allowing me to explain my complete answers to ... read more

Karl C. 

on Yelp

2 years ago

I went to WN on 7/31 for a pre-employment drug screen. STILL NO RESULTS. I have never done drugs in my life so I know absolutely that I will not fail it. I gave my notice to my present employer and will be out of a job after this week. Because of the no result, I was sent to another WN. Took that test on 8/9. STILL WAITING. What is wrong with this place. DON'T GO TO WELL NOW. 

Mel P. 

on Yelp

3 years ago

Elastic wrist splint billed for $850. Seems like fraudulent activity as there is no way this cost $850. Even an orthopedic specialist doesn't charge that much. They handed it to me without explaining what the cost would be should my insurance not pay. Have left messages for the billing department and the manager and neither have called me back. 

Julie A. 

on Yelp

3 years ago

Was able to hobble my way to urgent care after having a back injury last night. Instead of clogging up the Emergency room, I decided To go to WellNow. I tried calling ahead to confirm That I could be seen but the "call volume" was too high and I was unable to get through to anyone. When I arrived at WellNow on Sheridan at 7:15PM (they close at 8pm). There were legitimately ZERO patients waiting in the waiting room at all. I was crying and am in 9 out of 10 pain and explained that to the staff. I was told by the front desk st... read more

Brady R. 

on Yelp

4 years ago

Would give 0 stars if possible. Literally the worst service of any business I've ever been to. Wasted my entire day waiting here for the slowest workers on the planet. "Wait in your car" It has been 3 hours. Holy cow this place stinks.