WellNow Urgent Care

Jim G. 

on Yelp

5 years ago

I made an online appt for 12:30 for a covid test. Text said they would send a reminder 20 minutes before appt. never got one so I arrived at -2:20 as per instructions I text'd "I'm here". Nothing, so I called and was told my appt was moved to 2. I asked if they would text so I didn't waste another trip. Diane said yes they would. After not hearing from them, I called and was told to come down. I arrived and sent a text, nothing! So I called, no answer! Finally I stood in the window waving , I was ignored. The help is obvious... read more

Alice L. 

on Yelp

5 years ago

My 86 year old husband fell in the shower and his doctor told me to take him to urgent care. It was our first time out since March 13 so we weren't familiar with the protocols. We both had masks on. Leaving my husband outside, I stepped inside the door to ask a question. I was at least 15-20 feet from the desk. The young girl at the desk barked at me "can you not read the sign ma'am". Then continued on with her obviously personal phone call. I had tried to phone the desk but got no answer. I immediately walked out and ... read more

Megan K. 

on Yelp

5 years ago

I stopped at this location Monday 4/27 to get tested for covid-19 due to a loss of taste/smell and minor headaches I've had for 4 days. I work in a nursing home in which has multiple positive covid cases therefore I have been exposed. I did everything I had to at WellNow, I scanned the barcode, filled in my name, info, and the other questions at the bottom. I submitted the request and it brought me to a different page saying they would text me when it is my turn. The WellNow website said the wait time for testing was 64 min... read more

Amanda H. 

on Yelp

5 years ago

The medical providers are fine but they overcharge for services and communicating with the billing department is like pulling teeth. I was seen for two minutes, they decided they weren't able to provide treatment, and I was referred to a specialist. They billed my insurance company $300 for that visit. I don't expect to not have to pay anything, but that amount is ludicrous. The billing department keeps referring me to my insurance company, but my issue is with how much was billed to my insurance by WellNow and not how my in... read more

Craig S. 

on Yelp

6 years ago

My daughter went there earlier in the year. They claimed their systems were down. My daughter paid the copayment in cash. Since then she is being harassed via text by them because they say she owes money. I called the insurance company and they said they have no record of the visit. That's because their "systems were down". I tried calling them to tell them to resubmit the claim and they refused. I spoke to Ashley who was very rude especially since I'm trying to tell them what they need to do to get paid. I would personally ... read more

Samantha B. 

on Yelp

6 years ago

Came in this morning and literally have nothing good to say. I ended up leaving and getting an appointment at my drs office. To start, the door wouldn't open and someone had to manually slide me in. Then there was a girl at the front desk who seemed to be having an extremely vocal issue with a woman's insurance. She rolled her eyes, said "fuck" under her breath and stormed out of the building, manually opening the door of course. The next issue was the girls up front having confusion on delivering the admitted patient to the... read more