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WellNow Urgent Care
- Urgent Care
- Tonawanda, NY
About this business
Location details
1751 Sheridan Drive, Tonawanda, NY, 14223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:30 p.m. | |
| Tue | 08:00 a.m. to 7:30 p.m. | |
| Wed | 08:00 a.m. to 7:30 p.m. | |
| Thu | 08:00 a.m. to 7:30 p.m. | |
| Fri | 08:00 a.m. to 7:30 p.m. | |
| Sat | 08:00 a.m. to 7:30 p.m. | |
| Sun | 08:00 a.m. to 7:30 p.m. |
Came in on a Saturday after playing a sports game locally with a hurt player. They got us in really quickly and treated us with compassion and were quite pleasant. We ended up seeing an NP which was perfectly fine with us. Overall a good experience. X-ray machine on site. Unfortunately, the X-ray read seems to have been not quite accurate on follow-up with the injury with other providers (like an orthopedic sports med doc) but I'm guessing they didn't have a radiologist reading the image (especially with how quickly they got... read more
I am from out of town and use the website to sign up for an appointment. I came into a friendly receptionist and she took my information and took me right to the room, the nurse came in with very friendly she did a very wonderful job and even gave me vacation suggestions. the physician's assistant came in was thorough asked me questions and got me out ASAP with a prescription. Overall was a wonderful experience and suggest this to anyone who is feeling sick.
Very clean and comfortable environment. They have a pac man machine in the waiting area, tv, and a Keurig with coffee and tea available. I was put right into a room, nurse came check vitals and doc came in all very quickly! I injured my foot the other night so they gave me an X-ray right on the spot. The doc showed me my X-ray images and burned me a CD Copy, should a different doctor need it later on. I was here maybe a total of 20-30 minutes!!! yay
Took my son in do to an infection in his arm. The wait was not to long but any wait with a sick 20 year old is to long. They were quite concerned and suggested to go right to the hospital. The Doctor on duty was correct. He had to be admitted.
Excellent staff and service highly recommend fast friendly clean went above and beyond to ans follow up concerns.
The location at 2980 Sheridan Drive their counter person was rude, and nasty! The text message I received to complete paperwork wouldn't work and froze three times. She got nasty because I couldn't complete it and said I couldn't be seen. I asked if I could just do it now and she rolled her eyes at me! She basically tossed a pad at me! At that point I did let her know she was being rude and she said I couldn't be seen! I'll never recommend that location and they need to get better more qualified counter help.
Business response:
Thank you for bringing this to our attention, Melanie. The behavior described is not aligned with the kind of care we want for our patients. We’d like the opportunity to review this further. When you have a moment, please email wecare@wellnow.com with additional details about your experience including your name, DOB, and visit date/location.
I have never been treated so poorly for simply declining to go to another location for an X-ray after already waiting patiently with my baby. I completely understood the circumstances and that it was not the staff's fault the tech could not come. However, when I declined, NP Casey Renaud became blatantly rude and then questioned why I was being "rude." The interaction felt degrading and unprofessional. As I was leaving, she loudly told the other nurses to make sure they documented that I could not return, which was complete... read more
Business response:
We’re disappointed to hear this, Lindsay. Please email us at wecare@wellnow.com with the patients name, date of birth, visit date, location, and preferred contact method so we can look into this.
I went to Wellnow at 2980 Sheridan Dr on Monday, September 15th, 2025. This was the worst experience I've had with Wellnow ever. I made an appointment for 12:20 on Monday, expecting to be checked in on time and hopefully taken back to a room within a timely manner. I was not. When I arrived, 2 people in front of me needed to make appointments. Okay, no big deal. I understand it's a busy time, and people are sick. The receptionist asks me if I made an appointment which I respond yes, and she tells me to hang tight while she g... read more
Business response:
Hi Abi, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
I wanted to like this place. Had an ear infection. Was seen pretty quick, but honestly they could've been quicker for how dead they were though. Told Dr I was going to DC on Tuesday. It was Saturday morning. He puts me on a ten day course of amoxicillin. The bus drive to DC Tuesday literally killed my ear. Ended up in an urgent care in DC on Thursday for pink eye and ear infection that had worsened. (DC urgent care gave me a Z pack-and eye drops.Thank goodness for them. Ear was better in two days) I am struggling to understa... read more
Business response:
Hey Nicole, we're sorry to hear about this. When you have a moment, please email us at wecare@wellnow.com. We're here to help and would love to look into this for you. -The Customer Service Team
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.5 star rating with 1,392 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 7:30 p.m.