WellNow Urgent Care

Mike P. 

on Yelp

7 months ago

I have been suffering from a bad head cold going on three days and drove to the Niagara Falls Boulevard location so I could get tested for Covid and/or the flue. Walked in, filled out the forms (digital) and waited for my turn. After 40 minutes, and knowing that there were still seven people ahead of me and knowing that only three others were called in during this 40 minutes, I walked to the desk and asked how many providers are there and was told just one. I cancelled my appointment and went home. Also, there were two peopl... read more

Kelly P. 

on Yelp

8 months ago

Brought child in for an ear infection .Was just given antibiotics even though she was just on some prior. Was charged a $40 co-pay which my co- pay is $25.Now starting to receive bills .Was also charged an additional $50 because it was the weekend ,which was not communicated to us . 

Julia H. 

on Yelp

a year ago

DO NOT got to this urgent care, front desk staff is HORRENDOUS. They play games, bump you down in line if the feel like it. When I asked for the office manager she told me there was no one else to talk to but her and the owner was some guy in California. Doctors are even worse. 

Ryan R. 

on Yelp

a year ago

if I could go negative stars I would. They sent me to collections for a $30 copay I payed the same day of my visit. the receptionist was nice but the whole experience was AWFUL. Went in to see if they could do anything, other than a flush, to help out my ear pain. they said my only option was to do a flush, so I said whatever let's try it. I ended up leaving there in WAY more pain than I came in with. I had to drive 3 hours to the other side of the state to go to a real doctor who got me out of the office in less than 15 min... read more

Gail B. 

on Yelp

a year ago

A friend highly recommended them. Receptionist not efficient in directions to filling out paperwork. Did not explain what forms were for signing, scanned quickly to signature. P.A. Did not examine for reason I was there. Said report and images would be sent to my primary care provider. Never asked for my provider's name. Person taking history missed 2 medications. Difficult to read summary, as 1 run on sentence covering different topics. Called next morning for report and images to be sent...took 4 calls. Hospital E... read more

Kathy M. 

on Yelp

a year ago

Their hours need to be updated. They are open until 7, but stop seeing patients at 6:30, so really, they close at 6:30. And don't get there at 6:35 because they won't see you. Customer service and compassion do not exist anymore. 

Margaret M. 

on Yelp

a year ago

Waited 45 min. to get into a room, then another 1/2 hr. minimum. Was finally told it would be a VIDEO APPOINTMENT. The woman on the video did not identify herself by name, position, etc. Asked a few questions that were vague (I identified that I had UTI symptoms upon check-in & insisted on giving a urine sample) & irrelevant, was mumbling, asked if I'd had a UTI before (I'm a 70yo female, how could I NOT have?). The urine sample was positive, for God's sake! It was the worst exam I've had in my long life. Will wait the... read more

Sarah C. 

on Yelp

2 years ago

I had orders for a physical, drug screen, and labs from my job to be done here. I had an appointment for 445pm did all of my paperwork and then at 530pm the receptionist told me they don't do labs past 4pm. So I had my job send me new paperwork and made an appointment next day for 3pm. Then I got an email the day of my new appt from Sara the receptionist stating that actually they don't do labs past 3pm and that the person responsible for drawing labs "doesn't feel comfortable" doing them. Sara the receptionist then hung up ... read more

Susan B. 

on Yelp

2 years ago

We went to a Wellnow location down the road, they told us they were closing and sent us here. We were told we needed to complete a form. We did. When we went to return it, the receptionist put up a sign that said she'd be back in a half hour. We then checked in online using a kiosk and the tracker said we'd wait between 16-30 minutes. We watched it count down til it was 0-15 minutes. It stayed there for over a half an hour then reset back to 20-40 minutes. When the receptionist returned my 86 year old father complain... read more