This profile has been claimed by the business owner or representative.
WellNow Urgent Care
- Fayetteville, NY
About this business
Location details
6870 East Genesee Street, Fayetteville, NY, 13066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:30 p.m. | |
| Tue | 08:00 a.m. to 7:30 p.m. | |
| Wed | 08:00 a.m. to 7:30 p.m. | |
| Thu | 08:00 a.m. to 7:30 p.m. | |
| Fri | 08:00 a.m. to 7:30 p.m. | |
| Sat | 08:00 a.m. to 7:30 p.m. | |
| Sun | 08:00 a.m. to 7:30 p.m. |
Don't waste your time scheduling an appointment online. They don't honor it, and literally just told me at the front desk -- 51 minutes after my scheduled appointment-- that they "can't really honor appointment times." Crazy idea here, but if you can't honor appointments, maybe don't make patients waste their time scheduling them?
Business response:
Hey Bill, we're sorry to hear about this. When you have a moment, please email us at wecare@wellnow.com. We're here to help and would love to look into this for you. -The Customer Service Team
Slowest, most incompetent urgent care ever. Quite literally worthless. Avoid going there at all costs!
Business response:
We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. -The Customer Service Team
I went in for a 5 minute evaluation of UTI symptoms and had to give one urine sample which is standard procedure for a UTI. I got a bill for $1638.28! This was a simple uncomplicated walk in visit due to UTI. They have a lab in house so there was no excuse for excessive lab charges from an associated lab. This is unheard of!! I would never trust WellNow to give accurate care but instead they overcharge and run up your bill!!! I have spent hours fighting this excessive bill $1638 for a 5 minute evaluation by a nurse ... read more
Business response:
We would like a chance to look into this, Karen. Please reach out to wecare@wellnow.com. Thank you for sharing this with us. -The Customer Service Team
What a low grade, unprofessional and malpractice medical service I received today at this place! Whoever was a practicing PA/NP late afternoon 3/6/25 (a female) is negligent and I believe is a liability to the company. She prescribes tests that do not go with symptoms (i brought a child with barking cough but she asked to put a long tube down a child's nose, but didn't listen to the lungs?!?!? The company should investigate the medical practices of this lady and possibly this location over all. I'd also suggest to start chec... read more
Business response:
Hi Kristina, we’re really sorry for any issues you experienced. Please send us an email at wecare@wellnow.com with your visit details so we can work to resolve this.
Creating an appointment does not mean anything. I created an appointment the day before and still had to wait close to an hour.
Business response:
Hi Teddy. Our team is working diligently to safely see as many patients as possible during our operating hours. We appreciate your patience and sincerely regret any inconvenience.
They let you schedule appointments, but don't respect them. I was given a room an hour and 20 minutes after my appointment time and I have been in that room for an hour waiting to see a provider. If you have an appointment expect it to take at least 3-4 hours anyway
Business response:
Hi Eric. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
Only one person was in the waiting room. Had to wait almost an hour to be seen while I could hear people joking around in the back. Dr. JILL PETERSON was my doctor. Rudest doctor ever. Everything I asked her...she talked down to me and cut me off. This lady is a joke! Completely full of herself and so arrogant. Just a nasty human being! How did she even get a job? I will never go here again and I will warn everybody about RUDE Dr. JILL PETERSON.
Business response:
Hi Laura. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
place sucks ass , takes 3 hours for a doctor even after a appointment. lazy and slow as fuck
Business response:
Hi Guen. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
My wife became sick and we knew she needed to be seen and get a prescription for some medication. Wellnow was open until 8 pm so we packed up the kids and left as my wife didn't feel capable to drive. We showed up and no one is in the parking lot and it's 730 pm. My wife goes in and the lady at the front desk tells my wife they don't take patients after 730. it literally was 7:30. my wife pleaded just to be seen but the reception denied her entry. wouldn't even check in back to see if someone would see her but told her to co... read more
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.4 star rating with 1,295 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 7:30 p.m.