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WellNow Urgent Care
- Fayetteville, NY
About this business
Location details
6870 East Genesee Street, Fayetteville, NY, 13066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:30 p.m. | |
| Tue | 08:00 a.m. to 7:30 p.m. | |
| Wed | 08:00 a.m. to 7:30 p.m. | |
| Thu | 08:00 a.m. to 7:30 p.m. | |
| Fri | 08:00 a.m. to 7:30 p.m. | |
| Sat | 08:00 a.m. to 7:30 p.m. | |
| Sun | 08:00 a.m. to 7:30 p.m. |
Waiting for results of my test tester day Friday the 18th is it covid or strep also the chest exraysl I was very lymnode swollen hard to swallow,.if it is COVID Need to know I am 88 husband is 90. IN the office at 9 and left at 1 PM approx.
I scheduled an appointment, arrived on time, was sent to a small waiting room to wait for an open examination room. I waited there for 20 minutes before an attendant arrived to take my vitals. He saw my swollen knee and offered ice and told me a doc would be in soon to check and do x- ray. I waited another 45 minutes at which time the doc came in and said " we can't x-ray you now, the technician went home 15 minutes ago " I asked why I had not been told so that I did not have to wait and she rudely said there were emergencie... read more
Long wait times always! I just needed a simple urine drug test for work and ended up waiting for over an hour. All you needed to do was bring me into a room and then let me go! The whole facility was empty but apparently they only have 1 room they can use for a test. So annoying!!
Business response:
Hi Nate. Our team is working diligently to safely see as many patients as possible during our operating hours. We appreciate your patience and sincerely regret any inconvenience.
Stopped there today and won't ever go back . Very rude and indifferent 20 ish year old receptionist needs to take a class or two on how to talk to patients in a medical clinic. The whole " I can't be bothered to help you as I am busy playing with my phone" was a tad much . If she ever needs medical care I hope she gets treated the same way that I was today.
Business response:
Hi, Scott. We’re sorry your experience fell short of expectations. We’d like the opportunity to discuss your concerns. Please email us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
When we asked how long the wait time and heard 2 hours. I looked at my mom and said "that's f$&# bullsh&$". Front desk lady heard me speaking to my mom and decided to try to kick me out and have her staff come out and yell at me for just having a conversation with my mom about how frustrating that is. Obviously you can tell I'm terrified for my mom and that comment wasn't even directed to this lady. How dare you try kicking me and having a staff member come out to openly yell at me for expressing the way I feel to my mot... read more
Business response:
Hi Alex. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
I went in for a sprained foot and ankle just wanting an X-ray to double check that I was right about it being a sprain and not a break. The doctor comes in and asked how it happened. All I said was I tripped and twisted my foot weird. That's all I said because that's all that happened. The doctor then decided he wasn't satisfied with that answer and pushed me into saying I hurt it at work. After just playing along with him I got yelled at for not going through workers comp because according to him I'm breaking laws by not us... read more
Business response:
Hi Ajax. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
I have been to different Urgent Cares and this one was not to my satisfaction. When you're not feeling well it's really frustrating to have someone being trained to do registration. Then, I was provided paperwork with the wrong birthdate on it-and when you try to call no one answers the phone. So then I am forced to go back to this facility after my prescription wasn't called in, but couldn't pick it up anyway because my birthdate was incorrect. This is not the experience you should have when you're not feeling well. And is ... read more
Business response:
Hi Reba. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with your full name, the date of your visit and the best way to contact you.
I've come here numerous times and never had an issue. Even when COVID started and never had such issues like I had with this office. I went in with upper respiratory infection symptoms, explained this to the dr I saw and he told me it was COVID. I told him I didn't think so but then again, I'm not a dr, I'm just an asthmatic who goes through this a couple times a year. I took the COVID test and was sent home with no medication. I asked if I could just get the medication I'd normally get for a URI just in case so that it didn... read more
False advertising that Wellnow accepts insurance. They scan your card and then charge upfront for covid testing and do not ever run it through the insurance. They then state that since they are private, they do not need to go through insurance and can charge the patient what they choose to. They should not advertise that they accept insurance and this is likely insurance fraud since they have a contract with plans but are charging the insured patients.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.4 star rating with 1,295 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 7:30 p.m.