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Wesley Palms Retirement Community
- Retirement Homes
- San Diego, CA
About this business
Location details
2404 Loring St, San Diego, CA, 92109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
The facility is beautiful. The staff is very friendly. Do NOT apply here if your family has mental health issues. After taking our money, scheduling a move in, and buying furniture my father was denied because "we aren't equipped to deal with mental health issues." For the record, he has depression. My frustration is the stringing along. Now we have 2 days to find another facility for a loved one. We hid nothing during the application process. Very misleading.
Business response:
The well-being of residents and staff is of the utmost importance to us in order for everyone at Wesley Palms to feel safe and thrive. We always appreciate direct conversations in order to legally maintain privacy of health information especially for the population of older adults that we serve. We invite you to continue the conversation if you would like by reaching out to our executive director whenever it is convenient for you.
Looks great . Food is not much. If your family member needs extra care, it's up to you to pay for it. If a resident is in a medical crisis, they are told to call 911. Safety concerns are not addressed. Elevator door closes on slow moving residents ,no intercom, to keep residents informed .
Business response:
We are certainly concerned if we miss the mark especially when safety is involved. We are glad we were able to talk with you directly regarding your concerns.
My Mother joined the community 3 years ago. There were a number of amenities that have long since disappeared. And the rents continue to go up. Now during covid they say there are extra expenses. Not the case. The residents are fed poor food in boxes, the quality of which has degraded over the last 2 years. And they have raised the rent again, having said they deferred it for two months. The numbers don't add up. They are preying upon the most vulnerable during the worst pandemic in history. Shame.
Business response:
Dear Gretchen. These are indeed exceptional times that have changed every way that we must deliver services for the sustainable safety of all our residents. We value feedback from families especially if there is a dialogue that can help us to make improvements. Please feel free to reach out directly to our executive director for a personal and confidential conversation about your mother's specific needs.
My family has been disappointed with this place since we moved my grandma in 7 months ago. It has been under constant construction, making it repeatedly hard for the elderly residents who pay nearly $10k a month to live here. Elevators are routinely out, and recently they have completely cut off the parking lot to redo it, which, in my opinion, had no problems in the first place. This project is to take 90 days, and residents (unless they pay extra for one of the limited carport spots) are required to park on the street and ... read more
I was researching Wesley Palms for my parents. I left four voice mails, and one email over the last month to the "sales" individual, my mother left 2 emails, no response from anyone. There is obviously something seriously wrong with the management.
Business response:
Dear Rebecca S., We are glad we were able to communicate with you directly regarding your request and to provide you with information about Wesley Palms. We wish you the best in your search for a community for your parents. Ben G. Executive Director
So disappointed with Wesley Palms. My parents moved in and lived together for 3 years before my mother's death. Following that, my father lived in an independent cottage. His medication was changed without our knowledge by the doctor who comes on property (and to whom new residents are referred). The health center never told us. His health declined precipitously over a 6 week period, and rather than concern themselves as to why, they forced us to hire a round the clock nursing care to the tune of $15000. Ultimately, we... read more
Frequently asked questions about Wesley Palms Retirement Community
How is Wesley Palms Retirement Community rated?
Wesley Palms Retirement Community has a 4.5 star rating with 175 reviews.
When is Wesley Palms Retirement Community open?
Wesley Palms Retirement Community is closed now. It will open tomorrow at 9:00 a.m.