Western Pest Services

Michele B 

on BBB

7 months ago

I sent a check on January 11th for $1595.00 to Orkin via their servicing company Rollins ****************** (***). On January 12th I had a medical emergency and had to use money from my checking account. On January 13th I called *** and spoke with an agent to explain that my check would then not be covered by my bank. I subsequently paid with a *********** **** in the full amount of $1595 which the agent told me was OK to pay using a credit card. I asked the agent repeatedly if she could send my check back to me and she reas... read more

Thomas W 

on BBB

7 months ago

I'm very upset with Orkin and how they treated my 80 year old mother. My mothers condo is ***** sq ft and occasionally she sees very small ants in the summer so she reached out to ***** for to spray around her home. The person from the company sold her a monthly service for $50+ per month. That is stealing if you ask me. I oversee her finances and reach out to corporate to reverse or stop the charges because she does NOT need this service. And got nothing back. I finally went to the bank and had them cancel the service sever... read more

Alicia E 

on BBB

7 months ago

***** sold us on pest control. I was doing this all for my grandmothers house. He said we could cancel anytime and we signed the paperwork on an iPad which I'm sure you can imagine is a lot of signatures for paperwork. I said as long as I can cancel after some time, just to get the pest gone for now. We agreed upon the monthly charge rates. I went to cancel and i found out they actually put $13,000 on a payment plan saying they did all this work at the home the inital visits and it couldnt be canceled. We found this all out ... read more

Jacklyn R 

on BBB

8 months ago

I the service Ive experienced. Cannot get ahold of the technician that came to my house to give me a quote for a new service (he told me texting was the best way to get ahold of him) Ive called the office twice now to ask a simple question.. what is the pay off period for services if not paid off in full at beginning of serviceThe first ***** I spoke to said she would reach out to him and have him contact me. 5 hours later I call back again and get HANEEDA ( what she finally told me was her name). Not only does she continue ... read more

KJ R 

on BBB

9 months ago

I am writing to share my recent experience with your company's customer service department, which regrettably has been rather **************** my interactions with your customer service team, I have encountered several issues that have left me feeling frustrated and dissatisfied. I have found that the representatives lack the necessary communication skills to effectively engage with customers. Furthermore, they struggle to provide clear explanations regarding billing inquiries, often leaving me with unanswered ************* ... read more

Cathy D 

on BBB

9 months ago

They took my mother's money. They found that the mice were coming in around the radiator pipes. They only fixed 2/4 radiators. The technician was rude to my elderly mother. I called but the manager did not call back and when I called again was unavaible. They would not answer her questions about safety for her pet. They refused to send a different technician. 

NATHAN E 

on BBB

9 months ago

where do I start . I was on an easy payment plan for ***** a month so I had to get a new card and didn't add it but I made payment with another card . Because I removed the first card they charge me ****** so I called and after holding for 25 min someone got in the phone then agreed they took to much and refunded me about 60$ and told me that you won't be charge for oct and the next payment will come out on November 22 fro ***** how about on November 22 they took ****** from my account so I called on 11/22/24 ****** who answ... read more

Mary O 

on BBB

9 months ago

Rude and unrighteous secretary and branch manager. They don't contact people to resolve issues; they scam people. 

Nia B 

on BBB

9 months ago

I called orkin to discuss my service and a lady named ***** answered and was very rude and unprofessional. She was not very helpful when I asked if she could explain why my account has not been updated in terms of monthly payments. I was told prior my monthly payments would be much lower then ***** tells me otherwise. When discussing my concerns, she seemed aggravated and annoyed. Then she proceeded to hang up on me, I called back she hung up again. I could not get through to any representative that could help me because of ... read more