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Westford Veterinary Emergency and Referral Center
- Healthcare
- Westford, MA
About this business
Location details
11 Cornerstone Square, Westford, MA, 01886, United States
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Don’t trust in this place ! My first time with my little dog and last one . Bad attendance , bad service and it’s too expensive. People there aren’t prepared to care and to talk with each other. I’m really disappointed. If you love you pet stay away from this place .
Business response:
Danielle, please know we set a high standard for ourselves and apologize that standard was not met in your interaction with us. Our main focus is that your dog receives the best care and feels better. If there is any information we can discuss to help improve this case please know we are available.
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RecommendedMy 3 year old Shih Tzu boomer jumped off the bed and tore his ACL...he had surgery at a different facility which failed and I was referred to Dr.Massat for a second surgery and was told he was the only surgeon in the areas that could provide the specialized surgery boomer needed...If your dog ever tears his ACL this is who you want doing the procedure...Boomer has come leaps and bounds from where he was 4 months ago and want to thank Dr.Massat and the staff personally Boomer would never of got back to where he is today if it... read more
Business response:
What an adorable picture of Boomer. We are so glad to hear he is doing better! Thank you so much for your kind words. Always here if needed
Let people know if your dog might get sick or have diarrhea after sedation for an ultrasound.not charge them if you have to bring him back in because he is having problems as a result of ultrasound and sedation
Business response:
Donna we are very sorry that you dog is not feeling well. We are aware that you already spoke to one of our team members about his symptoms and apologize if any unexpected communication came across about protocols. Please know we truly want your dog to feel as comfortable as possible.
Business response:
Catherine we are so deeply sorry for your loss. It is never easy to lose a pet and having to make hard choices. Please know we have spoken with our team about your concerns. We hope the outreach from the crematory company that we work closely with helped to make this unfortunate situation a little more peaceful for you. 🌈🐾
Brought my 2 year french Bulldog in for pain in his legs. Was diagnosed with luxating patella. The receptionist was very rude, and so wasn’t the emergency technician. And to make things worse, was charged a $95 fee for boarding because my girlfriend was 45 minutes late picking my dog up, on XMAS. I will not be going back to this place.
Business response:
David, we are sorry to hear about your recent visit. We understand the frustration when finances are spent especially around the holidays that are unplanned. We also pride our selves in our caring communication and saddened to hear that you were not happy. We truly want to provide what is needed for your dog to make him feel comfortable. If you are able to call us at (978) 577-6525 and ask to speak with a supervisor regarding this we would like to help.
they raped me for $2,800 they took my cat overnight for two nights because she wasn't eating or drinking in the end they could not tell me what was really wrong with her and they still recommend I bring her back fot more tests!!!!
Business response:
Tami we are sorry that your cat is not feeling well. We understand the frustration when finances are spent and an answer is not found. Sometimes multiple tests are recommended to try to find a cause. We do not want you to be unhappy and want the best care for your cat. If you are able to call us at (978) 577-6525 and ask to speak with a supervisor regarding this we would like to help.
A family member recently had a bad experience at this place our animals are family and loved just as much as. she brought her baby boy in to be seen he was seriously ill after finding out he has a life threatening illness and needs to be on certain medications we made arrangements about the bill with them to be paid within two weeks and this was ok with the veterinarian we found out today not even 24hrs later they will not give the prescriptions to us unless the bill is paid ! I dont have to go into detail what this ... read more
My sister brought her kitten in because he collapsed for no apparent reason. They charged her over $900 and did all these tests and sent him home with painkillers, tuna fish, no explanation and no diagnosis. 24 hours later he is just as ill. This is Veterinary Emergency Care? I beg to differ.
Business response:
Pamela we are very sorry that your sister's kitty is not feeling well. We want our clients (and their family) to recieve the best understanding when it comes to their pet companion's treatment and/ or diagnosis. Our team truly wants to provide the care needed. During this pandemic we have been communicating a lot more via phone then in person. Can you please have her call us with any questions or concerns so we can help?
Frequently asked questions about Westford Veterinary Emergency and Referral Center
How is Westford Veterinary Emergency and Referral Center rated?
Westford Veterinary Emergency and Referral Center has a 4.3 star rating with 1,113 reviews.
When is Westford Veterinary Emergency and Referral Center open?
Westford Veterinary Emergency and Referral Center is open now. It is open 24/7.