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Westville Chelsea
- American
- New York, NY
About this business
Location details
88 7th Ave, New York, NY, 10011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 10:00 p.m. | |
| Tue | 11:30 a.m. to 10:00 p.m. | |
| Wed | 11:30 a.m. to 10:00 p.m. | |
| Thu | 11:30 a.m. to 10:00 p.m. | |
| Fri | 11:30 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. 5:00 p.m. to 10:00 p.m. |
The food was disappointing. My salad was overly salted and my friend’s burger was mushy.
Business response:
Hi Clarence, we are so sorry to hear you did not enjoy your meal with us at our Chelsea location. This is not our standard of service and I will be sure to share this feedback with our culinary team so they can make any and all necessary adjustments and ensure this is not an issue moving forward. Please feel free to reach out to me at Laurel@westvillenyc so we can have the chance to make this up to you. I hope to hear from you soon!
Horrible service. Hostess was rude and dumb. We were all shocked.
Business response:
Hi, thank you for bringing this to our attention. This is very important to us and we would love the chance to discuss this further so we can gather additional information regarding this incident. Please feel free to reach out to me at Laurel@westvillenyc. I hope to hear back from you soon.
Good food and good place but was a bit off-putting to take a table away on a Thursdays evening. Also to charge extra for fry sauce is a bit ridiculous.
Business response:
Thank you for your feedback LeticiaM, it is very important to us and I will be sure to share this with our team. We are so happy you enjoyed your meal with us and we hope to see you again soon!
Food was excellent. Service great but noise level is awful. We were sitting next to 5 ladies that were so loud we couldn’t hear our own conversation. Terrible acoustics in the room.
Business response:
Hi Boychik, thank you for your feedback, it is very important to us. We are so happy you enjoyed your meal with us and we hope to see you again soon, please let us know about your future experiences!
I have been eating at this Westville location on and off for several years now, and I have always found it to be a comfortable and delicious eating experience. Unfortunately, this past visit wasn’t on par with my past experiences. The buttermilk fried chicken with avocado sandwich is one of my favorites, but unfortunately this time the chicken breast was quite chewy, tough and pretty much tasteless. It surprised me as it had always been an excellent lunch choice. Hopefully this is an anomaly. But I still enjoy coming to this... read more
Business response:
Hi Burt, thank you for taking the time to leave your honest feedback and alerting us to this past issue. We will be sure to share this with our culinary team so they can make any necessary adjustments to ensure this will not be an issue moving forward. Your input is very important to us and we hope to see you again and make things right.
Was generally a good experience. The service was very attentive. The noise was, at times, painfully loud. My entrée, the steak sandwich, was in the small portion for $18 and significantly undercooked.
Business response:
Hi Jasper, thank you for taking the time to leave your honest feedback, it is very important to us. I am very sorry for your small portion of Steak Sandwich, this is not our standard of service. We hope your next visit is nothing less than perfect and please let us know about your future experiences!
The entry-way to the restaurant is a clog point and unpleasant.
Business response:
Hi KevinD, thank you for your feedback regarding our entryway. This is very important to us and we will be sure to share this input internally so we can discuss ways to improve. We hope to see you again soon!
We didn’t really get to eat. We ordered and waited patiently for our food. After about 39 minutes we asked our server and she said she just checked and our food was ready. Then a few minutes later the manager came and asked how we were and we said we had been waiting a very long time for our food. He didn’t apologize and just gave us attitude. After about 10 more minutes we decided to leave as we lost our patience and appetites. I went in and told the manger. He didn’t seem to care. We walked to the next restaurant on the bl... read more
Business response:
Hi, thank you for taking the time to leave your feedback regarding your recent visit to our Chelsea location. We are very sorry to hear you had a bad experience with us, this is not our standard of service and we will make sure to follow up with our General Manager and staff members to ensure this is not an issue moving forward. We would love the chance to make this up to you, please feel free to reach out at Laurel@westvillenyc. Thank you in advance, I am looking forward to making this right!
The staff were very pushy for us to spend as little time as possible in the restaurant- they want to rush guests when its busy. The server came by 5 times in our 1 hour sitting to ‘check if we were ok’ which was kind of annoying we just wanted to eat and chat. After 1 hour when we had finished our lunch they immediately came by with the check. It was oddly passive agressive for no reason
Business response:
Hi, thank you for taking the time to leave a review. We want you to know that your feedback is important and we will be sure to share it internally. Thanks again for your honesty and please stop by again soon!
Frequently asked questions about Westville Chelsea
How is Westville Chelsea rated?
Westville Chelsea has a 4.4 star rating with 2,368 reviews.
When is Westville Chelsea open?
Westville Chelsea is open now. It will close at 10:00 p.m.