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Westville Chelsea
- American
- New York, NY
About this business
Location details
88 7th Ave, New York, NY, 10011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 10:00 p.m. | |
| Tue | 11:30 a.m. to 10:00 p.m. | |
| Wed | 11:30 a.m. to 10:00 p.m. | |
| Thu | 11:30 a.m. to 10:00 p.m. | |
| Fri | 11:30 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. 5:00 p.m. to 10:00 p.m. |
Was generally a good experience. The service was very attentive. The noise was, at times, painfully loud. My entrée, the steak sandwich, was in the small portion for $18 and significantly undercooked.
Business response:
Hi Jasper, thank you for taking the time to leave your honest feedback, it is very important to us. I am very sorry for your small portion of Steak Sandwich, this is not our standard of service. We hope your next visit is nothing less than perfect and please let us know about your future experiences!
The entry-way to the restaurant is a clog point and unpleasant.
Business response:
Hi KevinD, thank you for your feedback regarding our entryway. This is very important to us and we will be sure to share this input internally so we can discuss ways to improve. We hope to see you again soon!
We didn’t really get to eat. We ordered and waited patiently for our food. After about 39 minutes we asked our server and she said she just checked and our food was ready. Then a few minutes later the manager came and asked how we were and we said we had been waiting a very long time for our food. He didn’t apologize and just gave us attitude. After about 10 more minutes we decided to leave as we lost our patience and appetites. I went in and told the manger. He didn’t seem to care. We walked to the next restaurant on the bl... read more
Business response:
Hi, thank you for taking the time to leave your feedback regarding your recent visit to our Chelsea location. We are very sorry to hear you had a bad experience with us, this is not our standard of service and we will make sure to follow up with our General Manager and staff members to ensure this is not an issue moving forward. We would love the chance to make this up to you, please feel free to reach out at Laurel@westvillenyc. Thank you in advance, I am looking forward to making this right!
The staff were very pushy for us to spend as little time as possible in the restaurant- they want to rush guests when its busy. The server came by 5 times in our 1 hour sitting to ‘check if we were ok’ which was kind of annoying we just wanted to eat and chat. After 1 hour when we had finished our lunch they immediately came by with the check. It was oddly passive agressive for no reason
Business response:
Hi, thank you for taking the time to leave a review. We want you to know that your feedback is important and we will be sure to share it internally. Thanks again for your honesty and please stop by again soon!
Small place tables are right next to each other so not much room. Veggie choices are awesome. Garlic Mashed were outstanding, grilled chicken and salmon was dry and not much seasoning. Should have asked for a sauce to put on it. Other table salads looked good, should have stuck with that or just veggies.
Business response:
Hi DavidD, thank you for taking the time to leave a review, your feedback is important to us!
Had a reservation but had to wait extra 20-30 minutes to be seated.
Business response:
Hi FrenchDelMonte, we are so sorry to hear about your long wait for a table. We will be sure to share your feedback with our team and make necessary improvements so this isn't an issue moving forward. We take your input seriously and we hope to make it up to you next time you come in :)
Food wasn’t as good compared to another Westville restaurant I’ve been to. The bread that came with scrambled eggs was stingy. Waiter was so so.
Surprised by the new location having moved in Chelsea. Old location was fully shaded and outdoor enclosed. New location has inadequate extended sun shade and right on busy 7th Ave.
Everything was AMAZING: Food, especially service from host to server!!! The condensation constant drip on us and our food is not acceptable
Frequently asked questions about Westville Chelsea
How is Westville Chelsea rated?
Westville Chelsea has a 4.5 star rating with 2,921 reviews.
When is Westville Chelsea open?
Westville Chelsea is closed now. It will open at 11:30 a.m.