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Westville Dumbo
- American
- Brooklyn, NY
About this business
Location details
81 Washington St, Brooklyn, NY, 11201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 10:00 p.m. | |
| Tue | 11:30 a.m. to 10:00 p.m. | |
| Wed | 11:30 a.m. to 10:00 p.m. | |
| Thu | 11:30 a.m. to 10:00 p.m. | |
| Fri | 11:30 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. 5:00 p.m. to 10:00 p.m. |
Expected straightforward dining experience especially when we all ordered straightforward known choices. But the food was anything but that. Turkey chili was terrible! Cobb salad should have been a safe and relatively healthy choice, right? Nope! It was loaded down with gobs of bacon and feta cheese, and the other predominant flavor of the salad was the large amount of dill in the dressing. Mediterranean salad was also ordered and mostly left behind. Came with big expectations, left hungry and disappointed. Kids had chicken ... read more
Business response:
Hi Michael, we appreciate you taking the time to alert us to these issues with your recent order. This is not our standard of service, and I have shared this feedback with our culinary team to ensure this does not continue to be an issue. We hope to have the chance to serve you again and make up for this past experience.
I was excited to try Westerville due to the volume of people I always see as I walk by on my way to work. Once we arrived we got seated quickly but it took about 8-10 minutes to even get a servers attention. I ordered the LA fish sandwich and the Greek salad + grilled chicken. I had to send the fish sandwich back it was very very bland, tasted frozen. Overall lacking flavor and I hated it. The Greek salad on the other hand was great. My server did an amazing job at accommodating to us after the fact, tried to get me somethin... read more
Business response:
Thank you for taking the time to share this input and alert us to this, it is very important to us. I have brought this to the attention of our culinary team so they can investigate these issues so they do not continue to occur. Please feel free to reach out to me directly at Laurel@westvillenyc so we can have the chance to make this up to you. I hope to hear from you soon!
In a nutshell, halfway thru our meal two women & a very large hairy dog were seated next to us (an Akita, perhaps). The dog couldn’t sit comfortably and most of the end of our meal was spent looking at the dog’s butt! His human was petting him & the fur was flying. The day was pollen-laden to begin with & this heightened our allergies. Shouldn’t you ask patrons who are already seated if they want to share a small space with a large dog?? Ruined our dining experience. The waiter although nice was in La La Land & we couldn’t g... read more
Business response:
Hi Shopgirl3, thank you for your feedback and for bringing this to our attention. I have shared this with our management team at our Dumbo location so they can take this into consideration when seating our guests in the future. We are a dog friendly restaurant, however we understand how this could have affected your experience with us. Please feel free to reach out to me directly at Laurel@westvillenyc so we can have the chance to make this up to you.
The condition of the table was absolutely appalling! It was in dire need of a thorough cleaning. We had to request someone to come and wipe it down. It seemed like they had a habit of neglecting the table after a customer left. To make matters worse, the representative assisting us was clearly inexperienced and ended up making mistakes with our order. Can you believe it? They actually served us Greek cheese on the side of our omelette. It was a complete culinary disaster. Everything about our experience was simply off. It's ... read more
Business response:
Hi Grenedabeauty, thank you for bringing this to our attention and my sincerest apologies for the subpar service you received. This is not our standard of service and we will be sure to share this with our management team to ensure this will not be an issue moving forward. Please feel free to reach out to me at Laurel@westvillenyc so we can have the chance to make this up to you. I hope to hear back from you soon!
The service is great, but unfortunately the food is less than mediocre. Under-seasoned and flavorless. Market vegetables are always barely lukewarm when they get to the table.
Business response:
Hi Markuvm, thank you for bringing this to our attention and we will be sure to share this with our culinary team at our Dumbo location to ensure this will not be an issue moving forward. Your feedback is very important to us and we hope you will be willing to give us another chance to make this up to you. Please feel free to reach out to me at Laurel@westvillenyc so we can make things right.
Our food was not prepared well at all. Hamburger ordered well done came out medium. But we couldn’t tell the severe because she never came back. Chicken for salad seemed like frozen chicken breasts re-warmed. Just not a good experience at all. No one ever offered a refill on drinks/coffee. Would not go back.
Business response:
Thank you for your honest feedback regarding your recent visit to our Dumbo location. We will be sure to share this with our management team so they can have the chance to make any necessary adjustments and ensure your next visit is nothing less than perfect. Please feel free to reach out to me at Laurel@westvillenyc so we can make this up to you!
The silverware, cups, tables and establishment was dirty. They were understaffed.
Business response:
Thank you for bringing this to our attention, it is very important to us and we will make sure to bring this to the attention of our management team at our Dumbo location. We hope you will give us another chance to make things right as this is not our standard of service. We hope to see you again soon and please let us know about your future experiences.
Unfortunately, an Alarm of some sort kept going off several times during what started out as a nice, peaceful Mother’s Day Brunch. This took away much of the the quiet ambiance.* *The Staff apparently looked confused and unable to disengage the alarm.
Business response:
Hi Joseph, my apologies for the disturbance during your Mother's Day Brunch. We hope your next visit will be nothing less than perfect and please let us know about your future experiences!
The service was slow and inattentive and the food was cold. The drinks and the ambiance were both ok.
Business response:
Thank you for your honest feedback. We hope you will give us another chance to make things right as we are certain this was an isolated incident. Your input is important to us and we hope to see you again soon!
Frequently asked questions about Westville Dumbo
How is Westville Dumbo rated?
Westville Dumbo has a 4.6 star rating with 3,250 reviews.
When is Westville Dumbo open?
Westville Dumbo is closed now. It will open at 11:30 a.m.