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William Brooks of Mutual of Omaha Mortgage
- Mortgage Lenders
- Chesterfield, MO
About this business
Location details
16090 Swingley Ridge Rd, Suite 500, Chesterfield, MO, 63017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
William was very forthright and communicated and answered everything question I had in layman’s terms.
Verified by Mutual of Omaha Mortgage
Better communication, very unsatisfied with how my messages and calls were ignored.
Business response:
I'm really sorry to hear about your experience, Dewane. We understand your frustration regarding the communication difficulties you encountered with William Brooks from Mutual of Omaha Mortgage. We certainly don't want any of our customers to feel ignored. Your feedback is valuable for us to improve our customer service. We'll look into the matter and assure you that necessary steps will be taken to prevent such instances in the future. Please accept our apologies for any inconvenience caused.
Verified by Mutual of Omaha Mortgage
Mr.Brooks was very nice and helpful to us to begin with but as things progressed and we were calling, texting, emailing, and asking him to contact us to discuss things, answer questions, and help us figure things out, he became unavailable, didn’t answer, didn’t return calls or text or emails except one or two, and became very indifferent to our concerns‼️‼️😱😩 He has left us out on a limb and very disappointed‼️‼️🤦♀️😩
Business response:
We're truly sorry to hear about your disappointing experience with Mr. Brooks from Mutual of Omaha Mortgage. Our customers' satisfaction is our topmost priority and we deeply regret that we couldn't meet your expectations this time. We understand how important communication is in this process and we apologize for the lack of responsiveness that you experienced. Please know that we will take your feedback seriously and work on improving our service. We hope you'll give us another chance to earn back your trust.
Verified by Mutual of Omaha Mortgage
Closing cost came out too much higher than discussed initially
Business response:
I appreciate you taking the time to leave a review, Natavan. I understand your concerns about the closing costs being higher than initially discussed. I apologize for any misunderstanding. At Mutual of Omaha Mortgage, we strive for clarity and transparency in all our transactions. Please know that closing costs can sometimes vary due to unforeseen changes in the loan's details or market conditions that impact certain costs like interest rates. However, I agree that this should have been more clearly communicated to you. I ... read more
Verified by Mutual of Omaha Mortgage
If I didn't have to incur 12k in out of pocket costs to complete household fixes and a complete demolition of my barn. These things were deemed to be done by the FHA bank. The loan being FHA wasn't really disclosed clearly until I paid for the appraisal and learned for myself. This house is 170 yeats old and is the least ideal for a FHA loan. Being too deep into the process, I complied but had to come out of my pocket for almost $12,000 to complete the loan. I was told 6 weeks into the process to take down the barn. That was... read more
Business response:
Michael, thank you for your honest feedback and for the 3.66-star rating. I'm sorry to hear about the out-of-pocket costs and the stress it caused to you and your family. I understand that the FHA requirements, particularly for an older home, can be quite stringent and sometimes unexpected. I apologize if there was any lack of clarity about the type of loan and the associated requirements. It is of utmost importance to me that my clients are well-informed and I take your feedback to heart. In future, I will ensure all possi... read more
Verified by Mutual of Omaha Mortgage
The process was challenging at times. My only issue is that I did not get the two months reprieve of paying my mortgage due to the closing date. The two months would have given me more time to pay off some other credit cards. Because I am trying to save. Yes I did not pay everything off. I had to pay bills during the month I closed even my existing mortgage and it does not look like I’m getting it back.
Verified by Mutual of Omaha Mortgage
way to long to close. way to many now we need this information
Verified by Mutual of Omaha Mortgage
I was just unhappy with the amount of time it took. That wasn't Williams fault.
Verified by Mutual of Omaha Mortgage
More communication just after close. I never received signed copies of docs until i asked for them.
Frequently asked questions about William Brooks of Mutual of Omaha Mortgage
How is William Brooks of Mutual of Omaha Mortgage rated?
William Brooks of Mutual of Omaha Mortgage has a 4.8 star rating with 227 reviews.
When is William Brooks of Mutual of Omaha Mortgage open?
William Brooks of Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.