WinChoice

Kami H 

on BBB

4 years ago

I ordered my windows on 9/1/21 and did not receive most of them until May of 2022. Since that time, I have attempted to report MULTIPLE issues with my windows that were installed and have not received 1 call back from WinChoice after leaving multiple messages with their customer service line!!! My signed contract with them stated all parts of the job would be complete within 120 days which did not happen. This company did not return calls or manage my job well at all, they wanted payment and wanted me to sign off on a comple... read more

Jacky M 

on BBB

4 years ago

Measured 2-12-22 came out 5-12-22 5 installers? Had kitchen and bathroom windows .but said had to re measure patio? So they left.!! Installed nothing!! Very poor customer service. called supervisor *******.She lied just to think I would just wait another 3 weeks. NO.. No call back or contact since 5-17-22.. it is June 3rd. No windows No call. Past Cancel date..But I am sending paperwork to Cancel.DO NOT WANT TO DEAL WITH THIS COMPANY..THANK YOU .. NOW ITS SUMMER.. 

Janice G 

on BBB

4 years ago

I put in an order for six new windows on January 31st, 2022. Today, May 10th, 2022 they have yet to finish the job. They installed a window that does not match the other five that they did as part of the job. I have had months of phone calls without them picking up, or responding most times. When the phone was answered, I was transferred to someone else who did not pick up. Today was the fourth time they were to install the correct window. I have been informed by the Manager who now claims they can not find my window. The in... read more

Kelana C 

on BBB

4 years ago

I am frustrated,. I signed a contract for windows in OCTOBER 2021 it's APRIL 2022. I'm still waiting for one window to be installed that should've been installed initially with the others to begin with. They installed the majority of the windows in JANUARY 2022. I have made more than several calls to the company and am usually told someone else will call me back. They NEVER DO! The last time I called a woman told me she was the one that was suppose to call me back and she said she didn't call back b/c she didn't have any new... read more

George A 

on BBB

4 years ago

we have been trying to get a resoluition to our problems with the installation of our windows. They never call to set an appointment or if they do they continue to change the dates. When they do come over it seems that the people do not know what they are doing. The anxiety level and stress is such that my wife is taking medication. We havea window is installed incorrectly and and several screens damaged. They removed the shutters on the windows. They put them back without screwing them down They are just hanging and a good ... read more

Chris W 

on BBB

4 years ago

They claim these windows will save lots of money on the power bill - there definitely hasn't been a change in ours like they said it would. They didn't put them in right the first time, came back and supposedly fixed one of them, but it's already messed up, and I found more that are messed up too. And the only service we get is, the next time someone is out in the area they could come by. Customers are not important enough to send someone right away to fix their mistakes. This is a lot of money for wayward promises and iffy ... read more

Kelly B 

on BBB

4 years ago

Public Service Announcement! WinChoice USA DOES NOT make or sell Impact Windows. If you have purchased impact windows from WinChoice, you should contact the Texas Board of Insurance immediately and have one of their engineers inspect your windows. If the windows have not been installed yet, the inspection is free and I highly recommend you set up the inspection up yourself as Winchoice cannot be trusted. Don't accept using their inspector as this can only be a scam since they do not offer or sell impact windows. I fell for t... read more

Marsha R 

on BBB

4 years ago

Horrible, they will take over to hours to pressure you into signing up for their very expensive windows. Then they threaten and try to intimidate you if you get a better estimate or warranty from another company.. 

Chris G 

on BBB

4 years ago

They could not get me financed. They put white huge stickers all over my windows and just left them. I called them and was told. I need to take them off. I did not put them on. I was told I'm sorry there's nothing we can do about that. They are very sticky and will leave a residue. Not happy!