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Wyatt Johnson Subaru
- Car Dealers
- Clarksville, TN
About this business
Location details
2277 Trenton Rd., Clarksville, TN, 37040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was greeted cordially upon my arrival. I was greeted cordially upon my arrival. Scott and I engaged in small talk as he automobile and ascertained what I needed done. He then escorted me to the waiting area and showed me the refreshments offered. During my wait he kept me informed on the progress of the service. When the car was returned he explained the results of the inspections.
Business response:
Thank you for the detailed and thoughtful review! We’re so glad to hear you felt warmly welcomed from the moment you arrived. Scott will be happy to know his communication, hospitality, and attention to detail made your visit a positive one—from check-in to keeping you informed and walking you through the results. We truly appreciate your feedback and look forward to taking care of you again in the future! 😊🚗
The dealership has clear signs where to go, and when The dealership has clear signs where to go, and when pulling up a service advisor meets you. They have a nice waiting area well you wait for your car to be served. I like how clear and transparent they are with what your car needs and what can be held off till next time.
Business response:
Thank you for the thoughtful review! We’re glad to hear the signage and check-in process made your arrival easy, and that our team was ready to assist right away. It’s great to know you enjoyed the waiting area and appreciated the clear, transparent communication about your vehicle’s needs. Helping you stay informed and comfortable is always our goal. We appreciate your support and look forward to seeing you next time! 😊🚗
Very helpful, kind, and patient. Very helpful, kind, and patient. Very helpful, kind, and patient. Everyone had a great attitude. Lovely work environment.
Business response:
Thank you for the wonderful feedback! We’re glad to hear our team’s kindness, patience, and positive attitude made such a great impression. Creating a welcoming environment for our customers is just as important as the service itself. We truly appreciate your support and look forward to seeing you again! 😊
Very friendly. Very friendly. Great service. Lindsey was very friendly and helpful. Service was great. I was in and out within an hour.
Business response:
Thank you for the great review! We’re so glad to hear you had a quick and smooth visit. Lindsey will be happy to know her friendly and helpful service made a difference. Getting you in and out efficiently while still providing great care is always our goal. We appreciate your support and look forward to seeing you again! 😊🚗
Helpful and did not make me feel pressured. Helpful and did not make me feel pressured. They made sure to answer my questions fully.
Business response:
Thank you for your kind words! We’re glad to hear you felt comfortable and never pressured during your visit. Taking the time to fully answer your questions is something we take seriously, and we’re happy we could provide that for you. We appreciate your feedback and hope to see you again! 😊
Expeditious, personable, extremely thorough. Expeditious, personable, extremely thorough. Great experience I bought the car from the dealership and purposefully drove an hour to get it serviced there because of the experience quality and the service department was just as good as the sales department
Business response:
Thank you for the incredible feedback! We’re honored you chose to drive an hour to return to us—that truly means a lot. It’s great to hear both our sales and service teams delivered the same high-quality, thorough, and personable experience. We appreciate your trust and loyalty, and we’ll be here anytime you need us! 🚗😊
Very helpful I have given my opinion now you are wasting Very helpful I have given my opinion now you are wasting my time reading my review
Business response:
Thank you for your feedback—we appreciate you taking the time to share it. We’re glad to hear you found our team helpful, and we apologize for any frustration during the review process. Your time is important to us, and we’ll keep that in mind moving forward.
WJ Subaru services always provides excellent service on WJ Subaru services always provides excellent service on my vehicle & keeps me up to date on things I should know about my vehicle. Scott made sure everything was taken care of on my ascent, & if there were any issues he let me know very quickly.. as long as he is at WJ I would like to work with him in any future issues we may have!
Business response:
Thank you for the wonderful review! We’re thrilled to hear that you consistently receive excellent service and helpful updates from our team. Scott will be especially glad to know his communication and attention to detail made such a positive impact on your visit. We truly appreciate your loyalty and look forward to continuing to take great care of you and your Ascent for years to come! 😊🚗
I was kept informed while works was being done. I was kept informed while works was being done. The only negative is that I get phone calls trying to get me to trade in my car after service. While this works for some I find it offensive. I have a ten year warranty on the car which suggests I'm not likely to trade it in at five years. Part of the reason I purchase Subarus is their longevity if taken care of.
Business response:
Thank you for your honest feedback—we truly appreciate you taking the time to share your experience. We’re glad to hear you felt well-informed during your service visit, as keeping you updated is very important to us. We also sincerely apologize for the follow-up calls regarding trade-in opportunities. We understand how that can feel frustrating, especially when you’ve made a long-term investment in your vehicle. Your preference is completely valid, and we’ll be sure to share this feedback with our team to be more mindful an... read more
Frequently asked questions about Wyatt Johnson Subaru
How is Wyatt Johnson Subaru rated?
Wyatt Johnson Subaru has a 4.7 star rating with 3,494 reviews.
When is Wyatt Johnson Subaru open?
Wyatt Johnson Subaru is closed now. It will open at 9:00 a.m.