Wyatt Johnson Subaru

Business response:

Thank you for the kind words! Getting you in and out quickly without sacrificing care is a bit of a balancing act, and we’re glad we hit the mark. Madison will be so happy to hear this. Her kindness and genuine care are exactly what we hope every guest experiences. We truly appreciate you taking the time to share your feedback and look forward to seeing you again next time! 

Business response:

Thank you for sharing your great first experience with us! We’re so happy to hear Lindsey made such a positive impression. Her knowledge and willingness to go the extra mile are exactly what we strive for with every guest. We truly appreciate you choosing us and look forward to making your second visit just as smooth and enjoyable as the first! 

Business response:

Thank you so much! We love hearing that your experience was friendly and completely stress free from start to finish. That is exactly the atmosphere we work hard to create. Your recommendation means a lot to us, and we truly appreciate your support. We’ll be here and ready whenever you’re back! 

Business response:

Thank you for sharing your feedback with us. We’re so glad to hear that Emma continues to take such great care of you. Her kindness and dedication truly make a difference, and we’ll be sure to share your kind words with her. We’re concerned to hear that your experience with the mechanics didn’t meet the same standard. That’s certainly not the level of service we aim to provide. We’d appreciate the opportunity to learn more about what happened so we can address it and ensure your next visit is a much better one. Your experien... read more

Business response:

Thank you for the great review! We’re so glad you had a reliable, efficient experience and felt well taken care of. Providing excellent customer service while getting the work done quickly is exactly what we aim for. We truly appreciate your trust and look forward to helping you with the additional work next month. We’ll be ready for you! 

Business response:

Thank you for your continued loyalty! Trading with us several times and always leaving satisfied means the world to our team. We’re especially glad to hear our service department and courteous staff keep earning your trust. It also means a lot that you recognize our commitment to hiring veterans. We’re proud to support those who have served and to have them as part of our dealership family. Your recommendation truly means everything to us. We look forward to helping you again down the road! 

Business response:

Thank you for taking the time to share such detailed feedback. We truly appreciate your honesty. While we’re sorry to hear your first interaction at the entrance didn’t meet the same standard as the rest of your visit, we’re very glad to know the remainder of your experience was exceptional. It’s wonderful to hear that our service team, finance team, appraisal staff, and especially Michael made such a strong impression. When our team’s passion for their work and the dealership shines through, that’s exactly the experience we... read more

Business response:

Thank you for the great feedback! We’re so glad to hear that our team continues to be polite, professional, and efficient during your visits. A well-structured appointment and a comfortable waiting area are small details that make a big difference, and we’re happy those stood out to you. We truly appreciate your continued trust and look forward to providing the same smooth experience every time you come in! 

Business response:

Thank you so much for the thoughtful words! Creating a calm, low-pressure experience is something we truly believe in, so hearing that you felt like family means everything to us. Our goal is to build relationships that last well beyond the sale, and your confidence in us speaks volumes. We’re grateful for your support and look forward to being here for you for many years to come!