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Wyndham Lakes
- Assisted Living Facilities
- Jacksonville, FL
About this business
About Us Wyndham Lakes Wyndham Lakes offers the highest level of 55+ Active Adult Apartments, Assisted Living, Memory Care, and Respite Care to seniors in Jacksonville, Florida. We invite you to visit us today to see why our community is the perfect place for you or your loved one to call home.
Location details
10660 Old St Augustine Rd, Jacksonville, FL, 32257, United States
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The people here were great and they were very friendly. I liked the community and it was very clean and no smells to it. I just did not get the feeling that this was the right place for me here. It was just to far.
Business response:
Thank you for your review. Your opinion and comments are very important to us. We are proud of our community and the exceptional level of care we provide. We thank you for your consideration and regret that you did not feel our community was the right fit for you. We offer complimentary transportation. medication management and more. Please feel free to contact with any and all questions, [removed].
I spoke with them over the phone. They were very friendly and followed up to see if I made a decision. During our conversation they educated me about benefits for my dad. The were getting me the information I needed and directed me to resources. It came down to location and price and this was not the right fit.
Business response:
Thank you very much for taking the time to leave us this positive 5 star review. We appreciate it and your time. We hope that you find the community that meets your needs.
We really liked this community, but dad said no because his apartment would be way to far to walk to the dining hall and the common areas. He just would not get the human interaction that we were looking for.
Business response:
Thank you for leaving this detailed review about your experience with our community. We are sorry that our community did not meet your needs. We would like the opportunity to discuss your review and see if we can find another room that might work out for your father. We look forward to speaking with you. [removed].
Nice people. Residents looked happy and it felt like a community. Campus and buildings extremely dated and run down looking. Apartment was nice though. Facility due to be updated.
Business response:
The staff at Wyndham Lakes take our reviews very seriously. We thank you for your constructive criticism, we are currently in the process of updating the community. Please feel free to reach out to us directly with any and all questions, thank you again for your review. Wyndham Lakes, [removed]
My husband spent his first night in the Memory Care unit and did very well. Such a relief! The nurse, Kelly, who is SO very nice, helped him get to bed and he slept through the night! My anxiety is now at a very low level. Left him this evening and he was eating dinner with some of the other men in the unit. Am thinking he will gain weight. They provide snacks and dessert, which he did not receive at home! When I left, he did not chase after me. Thank God!
Business response:
Thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again. We are glad that we can be helpful to you and your husband, we try very hard to go above and beyond for our residents and family members. Please know that we are here for you and that you can feel free to contact with any and all questions, [removed]. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on... read more
I researched and looked for a place for my Loved One that would accommodate his needs and make him feel at home. I fell in love with Wyndham Lakes the first day I visited the facility. It has surpassed all of my expectations as well as my brother's. We love the staff as well as the tenants that live there. Everyone at Wyndham Lakes are very professional and kind. During hurricane Matthew the staff stayed with our family members to ensure their safely and comfort. The staff goes above and beyond to take care of everyone that ... read more
Business response:
Angel P., thank you for leaving this detailed review about your experience with our community. Your opinion plays an integral part in our customer service. We appreciate it and look forward to seeing you again.
I was not happy that the assistance I am getting is coming from a different company. This really runs my cost up. I was told that the handicap bars in the shower don't have to be in a stud. True or false? When I moved in, the apartment had many cleanliness problems. Even tho they had a month to get it ready, the bathroom was one of the dirtiest rooms. Part of the kitchen. bedroom. and living room also had to be cleaned. All of these conditions were taken care of within two days. Since then I have had no problems. The house c... read more
Business response:
Hello, thank you for taking the time to share your review. We are glad that you brought these matters to our attention. We are glad to hear that you feel the community is moving in the right direction. Your opinion is very important to us and we are happy to see that you like the menu options and that you are happy you are living here. Please feel free to contact with any and all questions, [removed].
Nice layout nice rooms.
Business response:
Anonymous, we are so pleased you enjoyed your visit to Wyndham Lakes, A Pacifica Senior Living Community!
So far it's been very good. I would give them a five, I've been there and eaten with her. She seems to like it there. I would give it a five, I have no complaints so far.
Business response:
Thank you for taking the time to leave us your review.
Frequently asked questions about Wyndham Lakes
How is Wyndham Lakes rated?
Wyndham Lakes has a 4.5 star rating with 331 reviews.
When is Wyndham Lakes open?
Wyndham Lakes is open now. It is open 24/7.