This profile has been claimed by the business owner or representative.
Wyndham Lakes
- Assisted Living Facilities
- Jacksonville, FL
About this business
Location details
10660 Old St Augustine Rd, Jacksonville, FL, 32257, United States
Get directions
This community is very charming and always makes me feel welcome.
Business response:
Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!
Wyndham Lakes is a fantastic community. Every time I come to see my mom, the residents are always engaged. My mom loves bingo and taking the Wyndham bus to shop with friends. The grounds are just beautiful!
Business response:
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
As a rep for home health, I have referred our customers and it was always easy to our work with the staff regarding move in’s.
Business response:
Thank you very much for taking the time to leave us this positive 5 star review. We appreciate it & hope to see you again!
It was a joy living here. I enjoyed every moment. The staff treated me with compassion every day.
Business response:
Hi there, thank you for taking the time to leave a review for us at Wyndham Lakes. We're happy we could meet your expectations!
My mom lives here for a year and a half she really likes it the staff the facility the food she never says anything negative im glad she is safe and happy I live in ny have never been there but maybe a visit in the future I'm greatful for her care thank you for all you do. [Removed]
Business response:
Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes! Did you know that we have a Facebook page? We found it is a good way for families to stay in touch~check us out!
I went on the tour on Saturday but I wasn't impressed either with the facilities or what they had to offer. The physical plant was a bit depressing although I did speak with[Removed] for quite a while.
Business response:
Hi, thank you for your consideration and review. We regret to hear that your recent experience was anything less than exceptional, & will use this as an opportunity to improve. If you would be willing, we would like to have you contact our Executive Director at [removed] to discuss ways we can improve.
This is nice community, and my tour of it went well. From what I saw the community looked well maintained. The staff I came across was friendly, and welcoming. They were informative, and answered my questions. This wasn't the community for us, but my tour went very well overall.
Business response:
Thank you for leaving this detailed review about your experience with our community. We appreciate it and hope you find the community that best fits your needs.
So far everything is working out pretty well for my parents with their move to this community. They are doing well. This is good, safe community and I'am pleased with all they have done for us so far. The staff is kind, and helpful. They have nice reasonable prices. I do think this is a fine community overall, and I would recommend it.
Business response:
Thank you for your review. Your opinion is very important to us. We are proud of our community and the exceptional level of care we provide. We have a great staff and genuinely care for all our residents! Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Thank you again, we look forward to seeing you again. Please feel free to contact with any and all questions.
The staff at this community have been very friendly and helpful to me when I was looking at somewhere for my mother to go. They where informative on the phone and made sure to be patient with all of my questions. They just did not allow cats in the memory care unit and that is what my mother would have needed. I am thankful for there kindness though.
Business response:
Thank you for leaving this detailed review about your experience with our community. We appreciate it and hope that you found the perfect community for you and your mother. We are sorry that we couldn't accommodate your request. Please let us know if there is anything else we can do for you; we are more than happy to help!
Frequently asked questions about Wyndham Lakes
How is Wyndham Lakes rated?
Wyndham Lakes has a 4.1 star rating with 503 reviews.
When is Wyndham Lakes open?
Wyndham Lakes is open now. It is open 24/7.