Wyndham Lakes

4.1

Assisted Living Facilities
Jacksonville, FL

About this business

Wellness Assisted Living Facilities Retirement Homes

Location details

10660 Old St Augustine Rd, Jacksonville, FL, 32257, United States

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4.1493 reviews

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Anonymous

8 years ago

As a rep for home health, I have referred our customers and it was always easy to our work with the staff regarding move in’s.

Business response:

Thank you very much for taking the time to leave us this positive 5 star review. We appreciate it & hope to see you again!

Anonymous

8 years ago

It was a joy living here. I enjoyed every moment. The staff treated me with compassion every day.

Business response:

Hi there, thank you for taking the time to leave a review for us at Wyndham Lakes. We're happy we could meet your expectations!

Susan casella frey

8 years ago

My mom lives here for a year and a half she really likes it the staff the facility the food she never says anything negative im glad she is safe and happy I live in ny have never been there but maybe a visit in the future I'm greatful for her care thank you for all you do. [Removed]

Business response:

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes! Did you know that we have a Facebook page? We found it is a good way for families to stay in touch~check us out!

Anonymous

8 years ago

I went on the tour on Saturday but I wasn't impressed either with the facilities or what they had to offer. The physical plant was a bit depressing although I did speak with[Removed] for quite a while.

Business response:

Hi, thank you for your consideration and review. We regret to hear that your recent experience was anything less than exceptional, & will use this as an opportunity to improve. If you would be willing, we would like to have you contact our Executive Director at [removed] to discuss ways we can improve.

Anonymous

8 years ago

This is nice community, and my tour of it went well. From what I saw the community looked well maintained. The staff I came across was friendly, and welcoming. They were informative, and answered my questions. This wasn't the community for us, but my tour went very well overall.

Business response:

Thank you for leaving this detailed review about your experience with our community. We appreciate it and hope you find the community that best fits your needs.

Anonymous

9 years ago

So far everything is working out pretty well for my parents with their move to this community. They are doing well. This is good, safe community and I'am pleased with all they have done for us so far. The staff is kind, and helpful. They have nice reasonable prices. I do think this is a fine community overall, and I would recommend it.

Business response:

Thank you for your review. Your opinion is very important to us. We are proud of our community and the exceptional level of care we provide. We have a great staff and genuinely care for all our residents! Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Thank you again, we look forward to seeing you again. Please feel free to contact with any and all questions.

Anonymous

9 years ago

The staff at this community have been very friendly and helpful to me when I was looking at somewhere for my mother to go. They where informative on the phone and made sure to be patient with all of my questions. They just did not allow cats in the memory care unit and that is what my mother would have needed. I am thankful for there kindness though.

Business response:

Thank you for leaving this detailed review about your experience with our community. We appreciate it and hope that you found the perfect community for you and your mother. We are sorry that we couldn't accommodate your request. Please let us know if there is anything else we can do for you; we are more than happy to help!

Anonymous

9 years ago

We toured this community for my brother, and his needs. Our tour went well overall, this is nice community. The staff was very kind to my family, and I. The community looked nice, but my issue was the layout of the community. I didn't think it would work for my brother overall. It wasn't the place for us, but our tour went well.

Business response:

We strive to provide excellent care and service to our residents and their families at Wyndham Lakes. We appreciate you taking the time to leave us a review and we thank you for your consideration. We hope that you find the community that best suits your brothers needs.

Anonymous

9 years ago

I had reservations about the outside appearance, but after meeting [Removed] and visiting the interior it was much more pleasant in cleanliness and appearance. They are doing major renovations to the entire community with new landscaping to be done as well. Much impressed with her professionalism and dedication to try and help meet your needs. Met lots of friendly folks around the community.

Business response:

Thank you for taking the time to leave us your review. Your opinion is important to us. We have a great staff and community! Did you know we have a Facebook page? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions, [removed].