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Wyndham Lakes

4.1

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Location details

10660 Old St Augustine Rd, Jacksonville, FL, 32257, United States

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4.1498 reviews
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Barbara Hindman's profile image
Barbara Hindman 
12 years ago

We like the access to the outdoors with the small screened porches, and the ability to plant flowers outside the porch. It makes it more personal. The staff is friendly and helpful. The facilities are pleasant with a lot of outside space and nice landscaping. 

Business response:

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes! 

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Anonymous 
12 years ago

I want families to know that they need to be very visible, be in there several times a week. Parking is fine. The food is okay. My loved one was in the memory care unit. They should have one person who was in there and responsible with the unit. Because they don’t there is a lot miscommunication. 

Business response:

Hi there, we regret your most recent visit with us was not up to the standards we strive for. 

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Anonymous 
12 years ago

Nice place. Residents were very friendly and happy! Wonderful independent and assisted living facilities. Memory was a little lacking. I understand that it needs to be a locked area, but it was small and felt closed in. My dad is still much more cognizant than the people here seemed to be. Five stars for independent and assisted living, two stars for memory care. 

Business response:

Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. 

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Pamela 
12 years ago

They are very clean. The staff is extremely friendly, I would give them a ten. Some of the activities are geared a little towards the older population. The food is quite good. It would be nice to have a swimming pool. We chose them because of the friendliness of the staff, and because we really felt at home, and the apartment was spacious. 

Business response:

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes! 

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Anonymous 
12 years ago

Much older facility but very nice. Much more affordable. Large rooms. One bedrooms are actually two studios put together as found in a hotel: (two bathrooms, two closets, two doors, two kitchenettes, etc.) Distance is the main obstacle for me. 

Business response:

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. 

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Anonymous 
12 years ago

Grounds beautiful, wonderful for people that like the outdoors small pond turtles and ducks. The craft area needs supplies. Rooms small, few options for 1 bedroom apartments for assisted living. Porches only for independent living. Staff friendly, smiles everywhere. Warm and welcoming. Menu selection more than adequate, resident can request simple special requests ie grilled cheese. They have outings that residents can sign up for, welcoming to family participation. While there did not observe any activities in progress. Maj... read more

Business response:

Hello, thank you for sharing your positive experience! 

Marie C's profile image
Marie C 
12 years ago

Greetings, First and foremost, my senior advisor at A Place for Mom was incredible! We had never had to look for this and she made it so much better. My uncle has no one but us and he is thrilled and engaged at Wyndham Lakes. I wrote a letter to the Executive Director at Wyndham Lakes only 5 days after my uncle moved in. The sales person was and remains incredible and the staff in general. We are so pleased and truly believe this will be great for him. 

Business response:

Marie C, thank you so much for your high rating! 

Family's profile image
Family 
12 years ago

I liked the rooms there but in order to get to meals they had to walk outside, it was covered but even though it's Florida we do have some inclimate weather. The rooms were very nice and they all had screened in patios and were a good size with a full kitchen. 

Business response:

Thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at [removed] so we can assist you further. 

Son's profile image
Son 
12 years ago

They have two types of living, she is in the independent living, but they also have a full assisted living section. She gets three meals and plenty of snacks, as much as she wants. She doesn't have a nurse or anything like that, but if is something happens she can pull a string and someone will come. She plays cards, arts and crafts, and she's always telling me that she is happy! 

Business response:

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes! 

Frequently asked questions about Wyndham Lakes

How is Wyndham Lakes rated?

Wyndham Lakes has a 4.1 star rating with 498 reviews. 

When is Wyndham Lakes open?

Wyndham Lakes is open now. It is open 24/7.