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Wyndham Lakes
- Assisted Living Facilities
- Jacksonville, FL
About this business
Location details
10660 Old St Augustine Rd, Jacksonville, FL, 32257, United States
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Facility very nice. All residents were well groomed and happy. Everyone I saw had a smile and Lori seemed to know everyone by name which impressed me. The studio apartment was very small - if dad wanted to watch TV had to sit on bed. The one bedroom was fine. All rooms have a screened porch which is a nice added benefit. Staff all seemed friendly and interacted well with the residents. The grounds were very nicely taken care of with lots of open space.
Business response:
Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!
Have a Shared Room. Would prefer private one. Very friendly and helpful
Business response:
Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!
When they took me to the model, it was nice. It was clean. There was no foul smell. The building that my mom and her husband are in is the most foul smelling of urine and I have already complained about that but nothing has been done.
Business response:
We sincerely apologize if we have not met your expectations, our aim is to provide the best customer service possible and that includes the health and safety of our residents. We will research this matter immediately and someone will get back in touch with you.
The room my parent was in had a refrigerator that was filthy in and around the outside....something had spilled and been sitting for who knows how long. When brought to the center's attention they said it would be cleaned. They never cleaned it....I had to in order to put things in the refrigerator.My parent was in the memory care unit on lock down patients are able to roam freely with no supervision at times. They go into others rooms and make themselves at home and take what they want and sometimes nothing is done about it... read more
The roof leaked in my apt forcing me to move out early. There were other things that needed attention but was never acted on just discussed. They did allow me out of the one year agreement however kept my deposit. I didn't really care about losing the money as I was happy to live somewhere that I enjoyed and didn't have to put up with the problems I was having. I really don't think the people in charge were responsible for the lack of attention to needs of their tenants I believe it was the owner. There was a couple of peopl... read more
Business response:
We appreciate all feedback and though we did not fully meet your expectations, we thank you for your kind words about our staff.
The staff is wonderful, caring, and so friendly. The food is horrible, barely edible. New chef? Season it? Dont burn it? Less mushy? Chill out in the onion overkill....onion in egg salad? I have yet to see a recipe with onion. Pickle yes, not onion...but the star of the show should be the eggs!!! There is more onion in the chicken salad than chicken. Try roasting a veg, instead of boiling absolutely everything. I could go on. Activities could be more inclusive of the assisted living residence. They could do more to gather th... read more
Business response:
We apologize that this took us a bit to respond directly to your review. First, thank you very much for your compliments about our staff, they are hardworking and deserve the praise they receive. We will definitely follow up with the Dining Director to find out what is happening with the food service. Our company prides itself in serving food that is both healthy and delicious.
It is not well maintained (e.g. downed lights, trash, animal droppings on the walkways) and many residents refuse to eat the poor quality food. I would absolutely not recommend Wyndham Lakes to anyone.
Business response:
We are always open to feedback and appreciate knowing any areas that can be improved. Though we must say that many people rate this community highly. That said, we will forward your comments to the landscape maintenance and dining services staff.
All of these categories get the lowest rating I can possibly give. I have been out of there since early Sept and still haven't heard anything from management about my departure or why. Terrible staff and place to live.
Started out good but now I have concerns. [name removed] is in memory care and was just recently sent to the emergency room because he was attacked by his roommate with several injuries with the main one to his head. It should be noted that this same facility had another memory care resident escape about a month ago and ended up deceased in a retention pond, also not found till the shift change. It was in the news and I did send my concerns at that time to the Executive Director with no info yet on follow-up and risk mitigat... read more
Frequently asked questions about Wyndham Lakes
How is Wyndham Lakes rated?
Wyndham Lakes has a 4.1 star rating with 463 reviews.
When is Wyndham Lakes open?
Wyndham Lakes is open now. It is open 24/7.