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Wyndham Lakes
- Assisted Living Facilities
- Jacksonville, FL
About this business
Location details
10660 Old St Augustine Rd, Jacksonville, FL, 32257, United States
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All is well for my mother with her move to this community for the time being. However she is in independent living, and sometimes needs more care than they are able to provide in the part of the community. They really nickel and dime you when it comes to getting extra care for your love one. The breakfast, and lunch are good, but their dinner services needs improvements. There are 100 guests, and only 2 servers at night. The residents would up to 45 minutes for their meals. It is still a work in progress for us in this commu... read more
Business response:
Hello, we are disappointed to hear that your experience was not a positive one. We value our residents and families and appreciating you sharing your comments. We have added additional servers for the evening service and management is attending meals to ensure timely service and hot entrees and meals. Please reach out to us directly in the future if you have any questions or comments, we are there to help. Thank you, and we look forward to hearing from you.
STRONGLY NOT RECOMMENDED. Recently purchased by Pacifica Senior Living. My father, 93 yrs old, has been a resident for going on 4 years. Now Pacifica is now charging him an additional $1,500 a month for "AL Care" they do not provide. We refused to pay. They are evicting him. State & ACHA complaints are pending.
Business response:
Hello, we are disappointed to hear that your experience was not a positive one. We value our residents and families and appreciating you sharing your comments. We have added additional servers for the evening service and management is attending meals to ensure timely service and hot entrees and meals. Please reach out to us directly in the future if you have any questions or comments, we are there to help. Thank you, and we look forward to hearing from you.
Have paid a refundable deposit here. Assuming will move Mom in at the end of the month. (This month March to take advantage of the current move in specials.) Will be taking Mom over for her first visit tomorrow March 8 at 11 . Have made arrangements to eat lunch while there. They are planning to do her assessment after lunch. I may or may not have her sign the lease at that time. Just want to be ABSOLUTELY sure she will make the move. Mom will be going to the doctor on Friday for them (the doctor) to do their evaluation and ... read more
Business response:
Thank you for leaving this detailed review about your experience with our community. We appreciate it and your process to be sure that your mother will be happy and that our community is a good fit for her. Your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? It is a good way to see what we do and the events we hold for our residents. We thank you for your consideration and look forward to seeing you again soon. Please feel free to contact... read more
My loved one was in the memory care unit. Families need to be very visible and visit several times a week. Be aware there is not a nurse assigned to this unit through the night. I would never put another one of my loved ones in a Brookdale owned property. Nice looking on the surface but enforces and keeps the minimum state requirements for care. Too worried about the bottom dollar instead of the patients.
Business response:
We regret to hear that you had a negative experience. We value our residents and families and appreciating you sharing your comments. We hope that you find the community that best fits your needs and that you are happy in the community you choose. We thank you for your consideration.
The whole complex is old and the apartments have many maintenance issues that go unresolved. They claim to be "pet friendly," but charge $500 for one pet. The food is sub-par in terms of menu selections and food preparation. The residents act like grade-school children (spying, tattle-tailing, making nasty comments, etc.). The Executive Director doesn't appear to be empathetic towards residents and tries to use his position to intimidate them. The cost is not worth the service or amenities.
Business response:
We'd like the opportunity to discuss this with you. Please reach out to us at [removed] at your earliest convenience to discuss how we can turn your experience into a positive one.
Smelled like urine and all the people were strapped to wheelchairs. Reminded me of the old fashioned nursing homes my grandma was in 30 years ago. It was nasty. I didn't like the set up, granted we are in Florida, but it was not self contained. You would have to be exposed to the weather to get between buildings and it seemed like you'd get hit by winds and heavy rains. I was not impressed one little bit.
Business response:
We are disappointed to hear that your experience was not a positive one. Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like the opportunity to address your concerns. Please reach out to us directly at [removed] when you have a chance. Thank you, and we look forward to hearing from you.
Frequently asked questions about Wyndham Lakes
How is Wyndham Lakes rated?
Wyndham Lakes has a 4.1 star rating with 463 reviews.
When is Wyndham Lakes open?
Wyndham Lakes is open now. It is open 24/7.