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Wyndham Lakes
- Assisted Living Facilities
- Jacksonville, FL
About this business
Location details
10660 Old St Augustine Rd, Jacksonville, FL, 32257, United States
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It felt more homey and less like a hotel or apartment building. It had some grass and patios and porches. It is older so it is laid out more single story with porches rather than apartments with balconies.
Business response:
Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!
We liked this Community, Wyndham Lakes. The staff were friendly, informed and genuine. We especially liked the educational seminar on Aid and Assistance for Veterans. We found the Facilities neat and clean. The Residents seemed active and satisfied. There was a large main dining area and a smaller one in the Assisted Living wing, with a varied menu. We liked the lanscaping and outdoor walkways. The room and board prices seemed reasonable for the Community. However we found the rooms a bit small and dated but in good repair. ... read more
Business response:
Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!
I think the physical therapy went above and beyond. The did more than they had to and were very attentive. My mother likes it here. She doesn't do a lot of the activites but they try to keep them busy.
Business response:
Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!
Facility very nice. All residents were well groomed and happy. Everyone I saw had a smile and Lori seemed to know everyone by name which impressed me. The studio apartment was very small - if dad wanted to watch TV had to sit on bed. The one bedroom was fine. All rooms have a screened porch which is a nice added benefit. Staff all seemed friendly and interacted well with the residents. The grounds were very nicely taken care of with lots of open space.
Business response:
Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!
Have a Shared Room. Would prefer private one. Very friendly and helpful
Business response:
Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!
The administration staff was friendly and nice. But I felt like I was being sold a car. The facility is old and rundown. Furniture is old and tattered rooms are very small with two people in them. I was interested in the memory care facility and it was ridiculous. It needs a lot of improvements. It’s a real shame because the campus is big and could be very nice. They charge the same amount as some of the nicer places. The common area as you walk in is nice with the restaurant and dining hall, but the rest of it is terrible. ... read more
Business response:
Thank you for taking the time to leave your feedback, and especially for your kind comments about our caring staff. We are actively undergoing maintenance to update and improve our community, especially our Memory Care unit. As part of our program, we have our Memory care residents out of their rooms and participating in activities to strengthen social bonds and stay active. We always hope to leave the best first impression, and we would appreciate the opportunity to make it right show you everything we have to offer.
Beware the Vendors who arrive in, uninvited to assess the new resident. Particularly the Optical people! They visited[Name Removed]within 24 hours of his arrival, then again the following week, & had another appointment set up for 3-4 weeks time. He had cataract surgery in both eyes in SC only 15 & 12 months prior to his move to FL. They charged him over [Amount Removed]for his first visit, another couple of hundred $ for his second visit & God only knows what his 3rd visit was going to be! There was nothing wrong with his e... read more
Business response:
We do not have an optical team that we work with nor allow to stop by. Most residents see their own providers for vision and dental work, and all residents can choose their own provider for all necessary medical care and services. We encourage you to stop by and speak with our Executive Director regarding your concerns about an outside medical provider imparting unauthorized services. We would like to wish you peace in this difficult time.
I found this facility to be dirty. The floors are covered in fecal matter from the Canadian geese that are throughout the facility's campus. The claims regarding food and dining options are false. The staffing on 2nd and 3rd shifts can only be described as thin at best. The activities offered to the residents are minimal and low energy. I would rather be homeless than ever return there.
Business response:
We apologize that this has been your experience with us. We have reached out to the Department of Fish and Wildlife for assistance with the Canadian geese. Unfortunately, as a protected species, we are all limited as to what actions we can take. Our maintenance and executive teams are out daily to clean up the campus. We have a variety of activities, available on our website, for both our Memory Care and Assisted living communities to keep everyone engaged and active.
The tour was very positive, all questions were answered thoroughly, our guide was knowledgeable, friendly and outgoing. We would recommend that they not show potential residents apartments that have not been cleaned . It would have been better to ask us to come back when they had one available , to help give a positive first impression.
Business response:
Thank you for your kind comments about our staff and your tour! We apologize that the model unit showed was not up to standard, as we always hope to make the best first impression possible. We would appreciate another opportunity to make this right, but if you have moved on, then we wish you the best of luck.
Frequently asked questions about Wyndham Lakes
How is Wyndham Lakes rated?
Wyndham Lakes has a 4.1 star rating with 498 reviews.
When is Wyndham Lakes open?
Wyndham Lakes is open now. It is open 24/7.