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Wyndham Lakes

4.1

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10660 Old St Augustine Rd, Jacksonville, FL, 32257, United States

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4.1503 reviews
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Family's profile image
Family 
12 years ago

I liked the rooms there but in order to get to meals they had to walk outside, it was covered but even though it's Florida we do have some inclimate weather. The rooms were very nice and they all had screened in patios and were a good size with a full kitchen. 

Business response:

Thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at [removed] so we can assist you further. 

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Son 
12 years ago

They have two types of living, she is in the independent living, but they also have a full assisted living section. She gets three meals and plenty of snacks, as much as she wants. She doesn't have a nurse or anything like that, but if is something happens she can pull a string and someone will come. She plays cards, arts and crafts, and she's always telling me that she is happy! 

Business response:

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes! 

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Family 
12 years ago

It felt more homey and less like a hotel or apartment building. It had some grass and patios and porches. It is older so it is laid out more single story with porches rather than apartments with balconies. 

Business response:

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes! 

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A Place For Mom Customer 
12 years ago

We liked this Community, Wyndham Lakes. The staff were friendly, informed and genuine. We especially liked the educational seminar on Aid and Assistance for Veterans. We found the Facilities neat and clean. The Residents seemed active and satisfied. There was a large main dining area and a smaller one in the Assisted Living wing, with a varied menu. We liked the lanscaping and outdoor walkways. The room and board prices seemed reasonable for the Community. However we found the rooms a bit small and dated but in good repair. ... read more

Business response:

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes! 

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John 
13 years ago

I think the physical therapy went above and beyond. The did more than they had to and were very attentive. My mother likes it here. She doesn't do a lot of the activites but they try to keep them busy. 

Business response:

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes! 

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A Place For Mom Customer 
13 years ago

Facility very nice. All residents were well groomed and happy. Everyone I saw had a smile and Lori seemed to know everyone by name which impressed me. The studio apartment was very small - if dad wanted to watch TV had to sit on bed. The one bedroom was fine. All rooms have a screened porch which is a nice added benefit. Staff all seemed friendly and interacted well with the residents. The grounds were very nicely taken care of with lots of open space. 

Business response:

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes! 

A Place For Mom Customer's profile image
A Place For Mom Customer 
13 years ago

Have a Shared Room. Would prefer private one. Very friendly and helpful 

Business response:

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes! 

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Cynthia S 
2 months ago

The administration staff was friendly and nice. But I felt like I was being sold a car. The facility is old and rundown. Furniture is old and tattered rooms are very small with two people in them. I was interested in the memory care facility and it was ridiculous. It needs a lot of improvements. It’s a real shame because the campus is big and could be very nice. They charge the same amount as some of the nicer places. The common area as you walk in is nice with the restaurant and dining hall, but the rest of it is terrible. ... read more

Business response:

Thank you for taking the time to leave your feedback, and especially for your kind comments about our caring staff. We are actively undergoing maintenance to update and improve our community, especially our Memory Care unit. As part of our program, we have our Memory care residents out of their rooms and participating in activities to strengthen social bonds and stay active. We always hope to leave the best first impression, and we would appreciate the opportunity to make it right show you everything we have to offer. 

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Ruth H 
2 months ago

Beware the Vendors who arrive in, uninvited to assess the new resident. Particularly the Optical people! They visited[Name Removed]within 24 hours of his arrival, then again the following week, & had another appointment set up for 3-4 weeks time. He had cataract surgery in both eyes in SC only 15 & 12 months prior to his move to FL. They charged him over [Amount Removed]for his first visit, another couple of hundred $ for his second visit & God only knows what his 3rd visit was going to be! There was nothing wrong with his e... read more

Business response:

We do not have an optical team that we work with nor allow to stop by. Most residents see their own providers for vision and dental work, and all residents can choose their own provider for all necessary medical care and services. We encourage you to stop by and speak with our Executive Director regarding your concerns about an outside medical provider imparting unauthorized services. We would like to wish you peace in this difficult time. 

Frequently asked questions about Wyndham Lakes

How is Wyndham Lakes rated?

Wyndham Lakes has a 4.1 star rating with 503 reviews. 

When is Wyndham Lakes open?

Wyndham Lakes is open now. It is open 24/7.