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1-800-HANSONS
- Windows Installation
- Ypsilanti, MI
About this business
Location details
256 Airport Industrial Dr, Ypsilanti, MI, 48198, United States
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My wife and I were so stressed preparing to spend money on new windows and siding. Having completed our home project with Hanson’s we couldn’t be more thrilled with our decision. Thank you, Max Kantar, for delivering on your promises...and for taking the time to answer all of our questions! My wife and I couldn’t be more happy you showed up at our door! Thank you!
Business response:
Thank you for your review Daniel!
Crew that arrived was on time, very clean and polite.
Business response:
Thank you Melissa!
Our experience with the window installation was excellent. We want to make sure that Dad's get a 5 star review because we really appreciate the outstanding work they did. We would prefer that this not be a public comment. Thank you very much.
A 1 day job took 2 months and I took work off 5 times for them to be a no show. There is a huge disconnect between the sales and the people doing the work. When I called to complain, they were very rude.
Business response:
We apologize for the delays and missed appointments. This experience is unacceptable. Please contact us at (734) 345-1109 to resolve this immediately.
Worst company ever. They left an enormous mess at my house; tons of nails, roofing shingles, and tarpaper everywhere, even in our pool. They say they will clean up, but they don't; I received a call 2 weeks later to "schedule" a cleanup... so I guess my 4 little kids were expected to dodge nails for 2 weeks for them to schedule the cleanup.
Business response:
Brian, We would like to gather additional information to locate your order in our system. Would you please email customerfeedback@hansons.com including contact information for our management team. Thank you
Let me start by saying the crew that installed the windows were great and that’s the only reason for 1 star. The first scheduled day to replace the windows they were all the wrong size and had to be made again. This took another month and a half to do. When trying to talk to a supervisor many times to discuss this I was never called back or talked to one. After the installation was finally done I still tried to talk to a supervisor and when I finally did talk to one and wanted a discount from having to take off too many days... read more
Business response:
Kyle, I have escalated your feedback to our management team to review and address
I really didn't know what star to put yet, we are still working with Lori to get some issues ironed out with the roof installation. I would like to save my review on the roof until the issues are resolved. As for the guys that did my gutters they are fabulous. I would recommend them to anyone, They were knowledgeable, kind, polite and listened to the questions I had.
Business response:
Thank you for your feedback Nancy. I have escalated your review to management. We hope to have the issue resolved as soon as possible.
The crew was fast and professional
Frequently asked questions about 1-800-HANSONS
How is 1-800-HANSONS rated?
1-800-HANSONS has a 4.5 star rating with 522 reviews.
When is 1-800-HANSONS open?
1-800-HANSONS is open now. It is open 24/7.