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8x8 Contact Center
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
8x8 works great and allows our agents to work from home 24/7! Use Cases and Deployment Scope - 8x8 phone technology is being used company-wide. It allows us to have centralized communications throughout our organization, minimize IT support requirements by not having an in-house PBX system, and it allows our users to be productive from a work at the home environment - or from anywhere else that they might go! Pros - Centralized management. -Increased productivity. Cons - Wallboard. -Reporting. Likelihood to Recommend - 8x8 C... read more
Our 8x8 solution is efficient, economical, and reliable; but their support needs improvement. Use Cases and Deployment Scope - Fortna uses the 8x8 Contact Center for our dedicated Client Support Team (a department) to automatically route client calls to available client support specialists without having to use a human dispatcher. This saves our clients valuable time when a facility is down. We also use it to record these calls for quality assurance. Pros - Routes call very efficiently -Very east to program IVR scripting Con... read more
For what I pay for it, it works fine! Use Cases and Deployment Scope - My self and my dispatcher use 8x8 Contact Center. It allows us to have a general phone number for our customers to call and be able to come through to our cell phones, so we are not tied to a land-line. Pros - Being able to set rules on when it can ring to what phone number first -Being able to change these rules at anytime Cons - If we have questions or need some support, make it easier to get through. Likelihood to Recommend - I think 8x8 Contact Center... read more
8X8, the total package. Use Cases and Deployment Scope - We are using 8x8 in our contact center and every phone throughout the company is on 8x8. Pros - 8X8 is reliable. -8X8 analytics and reporting are very good. Cons - When there is a system outage the response team, at times, is slow to react. Likelihood to Recommend - 8x8 is well suited for our use, to handle incoming calls. It's also suited for the ability to transfer calls to other locations. 8x8 Contact Center Feature Ratings Return on Investment - Switching to 8x8, w... read more
A Functional Software with Excellent Uptime and Support Use Cases and Deployment Scope - 8x8 Virtual Contact Center is utilized by our Client Support team to field incoming calls from customers and resellers. We operate from 7 am PST - 7 pm PST, so in addition to directing incoming phone traffic, it also manages when phone calls are allowed into the queue. Lastly, our management team utilizes the software to pull support metrics. Pros - Reporting-pulling reports is extremely easy. We really appreciate the ability to create c... read more
Contact Center Connection Makes for Happy Customers (Internal as well as External) Use Cases and Deployment Scope - We use the 8X8 VCC within the Customer Support team here at Age of Learning. It allows us to streamline the process and increase efficiencies within our contact center. Since we have been using 8X8, we have seen a better customer experience as our associates are better equipped to handle their day to day responsibilities. This, in turn, has increased our CSAT and NPS scores and allowed us to focus our attention... read more
8x8 VCC Review Use Cases and Deployment Scope - Our Enterprise Company several types of Business Lines are using VO/VCC Services within our Organization, including Payroll Services, Global MSP Services Team, and CDS for Recruiting Team8x8-VO/VCCCurrently being user in Several Ways as followsVO (Virtual Office) End use End Point (Phone)VO (Virtual Office) Auto Attendants as Call Routing for Internal and External ResourcesVCC Hybrid of Call Centers including IVR and Internal/External Call RoutingVCC IVR for basic Call Routing ... read more
8x8 brought agility and reduced our cost to operate a phone system. Use Cases and Deployment Scope - 8x8 Contact Center is currently being used partially within our organization. We primarily use it for our call center and our NOC which relies on a contact center for their day to day job operations. The system delivers agility in implementation which is something we didn't have before. Pros - Agility of deployment -Mobility for users -Manageability Cons - Software client would be ideal for specific cases Likelihood to Recomm... read more
8x8 dramatically reduces communications costs Use Cases and Deployment Scope - We used 8X8 primarily for our VOIP service. It worked flawlessly for over a decade across the entire company. 8X8 enabled us to have employees working from home and around the world, while also providing a local presence. It dramatically reduced our communications costs. Our salespeople around the world were able to have a local United States number and avoid long distance back to HQ and other Radixx personnel. Pros - Sound quality is outstanding ... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.4 star rating with 327 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is closed now. It will open at 9:00 a.m.