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8x8 Contact Center
About this business
That Canadian Review Use Cases and Deployment Scope - We use the program in our in-house contact center. Currently, it is only used to handle inbound/outbound calls from and to our customers by the customer service reps. We received calls from customers across North America and at times make a call back across the same geo.Additionally, I use the reporting suite to generate tracking and reporting to senior management on our various KPIs.For us, it provides a user-friendly CMS without having to house equipment and servers ons... read more
8x8 is there to help and to connect, wherever you are. Use Cases and Deployment Scope - We use 8x8 Contact center across the entire company. Because we handle inbound and outbound calls from a variety of companies, we needed a reliable VOIP solution. 8x8 is remarkably supportive and provides an extremely reliable solution. We use both soft phones (in our remote call centres) and desk phones in our main office. Both systems work well. Pros - Consistent contact point across multiple devices. -Clear crisp quality. Cons - Basic ... read more
Global made easy Use Cases and Deployment Scope - 8x8 Contact Center is the primary phone system, and it’s also used for internal communication via chat, and it’s a great tool to reach many global clients and suppliers. Pros - User friendly -Phone App Cons - Default settings are hard to find -If Internet is down, no phone Likelihood to Recommend - Being 8x8 Contact Center is an internet-based, it’s effortless to move desks in a fast-paced environment! However, if the connection is not great, then you run into poor calls 8x8 ... read more
My experience with 8x8 Use Cases and Deployment Scope - We use 8x8 Contact Center for our product support. When our customers call into our support line, they need to be able to get support quickly. 8x8 Contact Center gives us the tools not only to answer calls, but it also provides analytics. Pros - 8x8 Contact Center is in the cloud. -8x8 Contact Center works anywhere, and has a softphone. Cons - UI is great. Likelihood to Recommend - It is well suited for companies that wish to have the call center technology infrastructu... read more
Finally a call center suite for SMB and up! Use Cases and Deployment Scope - Fenwick was a multi-site hospitality company that was looking to setup a centralized reservation call center to offload host workload during peak times as well as handling calls professionally in off-peak, pre or post-shift times. It was crucial that each location main number was answered as if the caller was reaching that site. 8x8 Contact Center (VCC) allowed us to not only name the incoming "call channels" so that agents could answer appropriatel... read more
8x8 works great and allows our agents to work from home 24/7! Use Cases and Deployment Scope - 8x8 phone technology is being used company-wide. It allows us to have centralized communications throughout our organization, minimize IT support requirements by not having an in-house PBX system, and it allows our users to be productive from a work at the home environment - or from anywhere else that they might go! Pros - Centralized management. -Increased productivity. Cons - Wallboard. -Reporting. Likelihood to Recommend - 8x8 C... read more
Our 8x8 solution is efficient, economical, and reliable; but their support needs improvement. Use Cases and Deployment Scope - Fortna uses the 8x8 Contact Center for our dedicated Client Support Team (a department) to automatically route client calls to available client support specialists without having to use a human dispatcher. This saves our clients valuable time when a facility is down. We also use it to record these calls for quality assurance. Pros - Routes call very efficiently -Very east to program IVR scripting Con... read more
For what I pay for it, it works fine! Use Cases and Deployment Scope - My self and my dispatcher use 8x8 Contact Center. It allows us to have a general phone number for our customers to call and be able to come through to our cell phones, so we are not tied to a land-line. Pros - Being able to set rules on when it can ring to what phone number first -Being able to change these rules at anytime Cons - If we have questions or need some support, make it easier to get through. Likelihood to Recommend - I think 8x8 Contact Center... read more
8X8, the total package. Use Cases and Deployment Scope - We are using 8x8 in our contact center and every phone throughout the company is on 8x8. Pros - 8X8 is reliable. -8X8 analytics and reporting are very good. Cons - When there is a system outage the response team, at times, is slow to react. Likelihood to Recommend - 8x8 is well suited for our use, to handle incoming calls. It's also suited for the ability to transfer calls to other locations. 8x8 Contact Center Feature Ratings Return on Investment - Switching to 8x8, w... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.2 star rating with 381 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is closed now. It will open at 9:00 a.m.