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8x8 Contact Center
About this business
A Functional Software with Excellent Uptime and Support Use Cases and Deployment Scope - 8x8 Virtual Contact Center is utilized by our Client Support team to field incoming calls from customers and resellers. We operate from 7 am PST - 7 pm PST, so in addition to directing incoming phone traffic, it also manages when phone calls are allowed into the queue. Lastly, our management team utilizes the software to pull support metrics. Pros - Reporting-pulling reports is extremely easy. We really appreciate the ability to create c... read more
Contact Center Connection Makes for Happy Customers (Internal as well as External) Use Cases and Deployment Scope - We use the 8X8 VCC within the Customer Support team here at Age of Learning. It allows us to streamline the process and increase efficiencies within our contact center. Since we have been using 8X8, we have seen a better customer experience as our associates are better equipped to handle their day to day responsibilities. This, in turn, has increased our CSAT and NPS scores and allowed us to focus our attention... read more
8x8 VCC Review Use Cases and Deployment Scope - Our Enterprise Company several types of Business Lines are using VO/VCC Services within our Organization, including Payroll Services, Global MSP Services Team, and CDS for Recruiting Team8x8-VO/VCCCurrently being user in Several Ways as followsVO (Virtual Office) End use End Point (Phone)VO (Virtual Office) Auto Attendants as Call Routing for Internal and External ResourcesVCC Hybrid of Call Centers including IVR and Internal/External Call RoutingVCC IVR for basic Call Routing ... read more
8x8 brought agility and reduced our cost to operate a phone system. Use Cases and Deployment Scope - 8x8 Contact Center is currently being used partially within our organization. We primarily use it for our call center and our NOC which relies on a contact center for their day to day job operations. The system delivers agility in implementation which is something we didn't have before. Pros - Agility of deployment -Mobility for users -Manageability Cons - Software client would be ideal for specific cases Likelihood to Recomm... read more
8x8 dramatically reduces communications costs Use Cases and Deployment Scope - We used 8X8 primarily for our VOIP service. It worked flawlessly for over a decade across the entire company. 8X8 enabled us to have employees working from home and around the world, while also providing a local presence. It dramatically reduced our communications costs. Our salespeople around the world were able to have a local United States number and avoid long distance back to HQ and other Radixx personnel. Pros - Sound quality is outstanding ... read more
Don't use 8x8 until they change their business modelUse Cases and Deployment Scope - we had them for our voip and had issues all the time. the cust service is difficult, complicated, and rarely resolved the 1st time.Pros - once they answer, they know the job -they are friendlyCons - they need human contact with their clients -have better training for the complicated voipLikelihood to Recommend - it is a horrible system and it never gets resolved quickly. and their are many issues to always need help, and it is a terrible ser... read more
My Opinions of 8x8Use Cases and Deployment Scope - It is used for a sales call center. -Visibilty of the daily call interactions. -Agents answer incoming calls & make outbound calls to customers.Pros - Provides multiple skill levels for queues. -Customizable dashboards. -User friendly soft phone.Cons - Need to be able to create reports for day-of-week stats. -Would like to hide or remove the features our business does not use. -Reporting is not user-friendly. -Ability to copy agent settings when setting up wigets & reports.L... read more
Decent product but not great for our organization. Use Cases and Deployment Scope - We are a small nonprofit and used the 8x8 Contact Center as our intake line. Our agency would get up to 15 calls on average per day. We only had up to 3 users in the 8x8 Contact Center. We would log into the 8x8 Contact Center each morning and mark ourselves as "available". We had the 8x8 Contact Center set up in a way that evenly distributed calls to the people logged in. I would not recommend this format for small organizations. In my opini... read more
Reporting is Excellent, However Support is Lacking Use Cases and Deployment Scope - 8x8 Contact Center has been our enterprise phone solution for 2 years. We use it for Contact Center, basic VoIP, as well as forwarding. Pros - Setting up call trees -Reporting Cons - Technical Support -Sales Support Likelihood to Recommend - The basic setup is simple once you get used to 8x8's inconsistent naming across their products. The system is as reliable as any. However, when an outage occurs or a problem with services is discovered, t... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.2 star rating with 381 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is closed now. It will open at 9:00 a.m.