This profile has been claimed by the business owner or representative.
8x8 Contact Center
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
Excellent Customer Service Use Cases and Deployment Scope - I have personally used 8x8 Contact Center many times over the last five years to retrieve billing information, such as receipts and invoices as well as to adjust my administrative settings for myself and my team. 8x8 Contact Center assists us in managing our invoicing and billing needs automatically through the website but their call center and chat features are always ready to assist us with items that can't be automated. Pros - Knowledgable -Courteous -Helpful Con... read more
8x8 Saves the Day During Covid / Shelter in Place Use Cases and Deployment Scope - Rush Order is currently using 8x8 Contact Center throughout our company. We have our client's numbers ported over to us as well as our main telephone company telephone line. By using 8x8, this has eliminated all problems we were experiencing with our previous phone solution. Pros - Smooth transition through the phone tree -Great quality of calls with little to no interruptions/dropped calls -Great support when needed Cons - Scripts can be a li... read more
Customer service is hit or miss Use Cases and Deployment Scope - 8x8 Contact Center is used for every employee, from clinic use to corporate to WFH employees. We use a lot of ring groups, so if a patient calls the clinic ring group and they don't answer, the call goes to another ring group, so the patient can speak to someone. Pros - Good audio -Easy to set up -Easy to forward to a cell phone # -Ring groups are a great tool. Cons - Sometimes they are impatient. -Agents have strong accents. -The transition from our previous v... read more
Great product! Use Cases and Deployment Scope - We use 8x8 for making appointments for the 8 clinics we have in 5 states. We do not really address a lot of problems, although we do and would take calls for any complaints regarding the company. We are a part of the company that is a group of team members that are trained in the specifics for making the kind of appointments for the services our clinics offer. Pros - I can see what clinic the incoming call is for, so I know how to answer accordingly. -I am able to see what othe... read more
8x8 Customer Service is always on point. Use Cases and Deployment Scope - 8x8 Contact Center is the main VOIP for my business. Pros - Able to easily manage and open support tickets online -Communication is generally timely. -Personnel are responsive to the problems. Cons - The initial live support person can sometimes be difficult to communicate with. However, they will take down your key problems and escalate it to the right person to deal with your issues. -Better online chat support. The online chat seems to be limited to... read more
First Call = Fast and Finshed Use Cases and Deployment Scope - I use 8X8 VOIP for my company and all my employees. 8x8 Contact Center helps us all but mostly me when there is an issue. They are fast and professional and resolve the issues usually within the first call. I don't know many companies who can do that. Speed in my business is essential, and they get it done fast. Lastly, downtime is a real issue in Insurance, and over the many years we have never been down but once for 4 hours due to some programming issues but th... read more
8x8 Contact Center - Good Solution! Use Cases and Deployment Scope - We use 8x8 Contact Center within our entire company to make changes and resolve issues with our phone system configuration as well as billing. Additionally, users, extensions, call groups, and essentially all organization can take place within the Contact Center. Pros - Easy to contact -Easy to navigate -Can get to a live rep easily Cons - The menu system is not straightforward in spots. -Sometimes, it's difficult to make extension/phone number changes. -De... read more
8x8 is Great! Use Cases and Deployment Scope - I love using 8x8 Contact Center. It is compatible with Salesforce and has faxing and text features. It also has video conferencing that works great. I have been with 8x8 since 2005 and have tried other services. The only negative is that lately the service has been delayed and sometimes it is hard to understand the agents on the phone. I have also added another phone in another state, which is working great. Pros - VOIP -Video Conference -Fax Cons - Agent language barrier -respo... read more
8x8 is a must! Use Cases and Deployment Scope - Currently we use it for multiple departments (Sales, Customer Service, and Quality Control). We use it to receive calls regarding customer inquiries on insurance for Auto, Business, and home. Since we are a call center we need to use a telephony system that allows us to take and place calls as well as monitor and track call data. 8x8 addresses all of these issues with us. Allows me to track all my call center data with multiple reporting options and functions. Pros - Reporting.... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.4 star rating with 327 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is open now. It will close at 6:00 p.m.