This profile has been claimed by the business owner or representative.
8x8 Contact Center
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
8x8 Contact Center - Good Solution! Use Cases and Deployment Scope - We use 8x8 Contact Center within our entire company to make changes and resolve issues with our phone system configuration as well as billing. Additionally, users, extensions, call groups, and essentially all organization can take place within the Contact Center. Pros - Easy to contact -Easy to navigate -Can get to a live rep easily Cons - The menu system is not straightforward in spots. -Sometimes, it's difficult to make extension/phone number changes. -De... read more
8x8 is Great! Use Cases and Deployment Scope - I love using 8x8 Contact Center. It is compatible with Salesforce and has faxing and text features. It also has video conferencing that works great. I have been with 8x8 since 2005 and have tried other services. The only negative is that lately the service has been delayed and sometimes it is hard to understand the agents on the phone. I have also added another phone in another state, which is working great. Pros - VOIP -Video Conference -Fax Cons - Agent language barrier -respo... read more
8x8 is a must! Use Cases and Deployment Scope - Currently we use it for multiple departments (Sales, Customer Service, and Quality Control). We use it to receive calls regarding customer inquiries on insurance for Auto, Business, and home. Since we are a call center we need to use a telephony system that allows us to take and place calls as well as monitor and track call data. 8x8 addresses all of these issues with us. Allows me to track all my call center data with multiple reporting options and functions. Pros - Reporting.... read more
8x8 is amazing VOIP Service with a ton of additional features included in the price! Use Cases and Deployment Scope - I own an IT Consulting Firm and we recommend 8x8 for all of our clients telecommunication needs. The service provided by 8x8 is amazing and second to none. Pros - Phone Calls -Phone Call Routing -Auto Attendant Feature is amazing. Cons - Not having the ability to manually press certain keys to forward the phones to the after hours phone number/voicemail. The service must be setup from within the portal but on... read more
My 8x8 Contact Center Review Use Cases and Deployment Scope - Our office relies on 8x8 Contact Center to keep us connected with our clients & candidates. The Customer Support Team has always been knowledgeable, patient, and professional. 8x8 Contact Center is our source of communication within the office as well as when we have to work remotely. Being able to interview virtually has been a necessity and with the 8x8 mobile app, everything is right at our fingertips. Pros - They are always professional. -They make sure the is... read more
8x8 Contact Center Use Cases and Deployment Scope - Our company started using 8x8's Contact Center about 1 month ago, and so far the transition has been smooth. Currently, only our Support department uses the full Contact Center solution, while the remainder of the office is using the 8x8 Work (formerly Virtual Office) application. The main reason we went with 8x8 for our Customer Support department was so that we could integrate directly with a post-call voice survey IVR solution, without paying ridiculous setup or monthly ... read more
Highly Recommend! Use Cases and Deployment Scope - We call support on the rare occasion of system issues. We've had a phone stop working and we've had a user's profile deleted. Twice in three years is far fewer issues than we've experienced with other telecom companies. Unlike our previous vendor, 8x8 logged in, performed detailed troubleshooting, and corrected our settings. The end result was a resolution on ONE call, not multiple calls. Pros - Take ownership of our issue -Find a solution, no matter how long it takes -Escal... read more
Perspective From a Growing Business. 8x8 is the Way to Go! Use Cases and Deployment Scope - Our company uses 8x8, not only for our call center, but in every department for everyday use. For the call center, we have Queues and Ring groups set up to route incoming customer calls to the designated representatives. We utilize VO Analytics to monitor calls in the Queue, daily reporting, and to obtain call center metrics. Before switching to 8x8, the reporting tools we needed were not available. With 8x8, I can easily pull the dat... read more
Multipurpose VOIP for these changing times Use Cases and Deployment Scope - We use 8x8 as our main phone system as well as for web calls, staff meetings, and webinars. It is used by everyone in our organization--those in the office, those working from home, and those across the country. Pros - Simple in-office messaging that pops up on screen when new message received -Easy webinars -Can switch to mobile for remote workers Cons - Call forwarding and order of answer when someone is out could be improved -Not as user friendly-... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.4 star rating with 317 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is open now. It will close at 6:00 p.m.