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8x8 Contact Center
About this business
Great Contact Center Use Cases and Deployment Scope - The Contact center at 8x8 has been a humongous help on structuring how we want our office to work. From setting up call flows, to adding and changing users they're able to help me figure out what I need to work best for my company. We use 8x8 for phone and fax service and they provide great products and service! Pros - They know what they're talking about! Cons - Update is hard to work with Likelihood to Recommend - 8x8 is perfect for our smaller office environment 8x8 Co... read more
8x8 gives it to you straight Use Cases and Deployment Scope - 8X8 Contact Center is perfect for our company. We are able to use it for the entire copy, and being that everyone is working from home, it's so convenient. We are able to use the service via the desktop so no one is missing any calls or faxes. The customer service is always very helpful and knowledgeable of the service they provide. I would completely recommend 8X8 Contact Center to any company going into business, as they are very helpful with any transitions. We... read more
User Friendly, great troubleshooting response Use Cases and Deployment Scope - Due to COVID19, our organization's employees are working remotely. 8x8 is allowing us to continue to take calls and serve clients during this pandemic. The 8x8 Contact Center has been extremely helpful in resolving issues as they arise. Pros - The chat response is helpful. -The response time is great. -The patience and knowledge of the help desk for 8x8 is refreshing. Cons - More options for the chat bot. Likelihood to Recommend - Their informatio... read more
Good Customer Service Use Cases and Deployment Scope - Our entire organization uses 8x8 Contact Center--the office and the sales reps in the field. We have multiple phone numbers that we use for marketing purposes and 8x8 Contact Center allows us to track this information easily. Pros - Running reports -Easy to add additonal lines -Allows calls to be recorded and listened to easily Cons - Sometimes the wait for customer service can be long -New layout has been a struggle to learn; wish there had been a notice sent to all use... read more
Love 8x8 and the service and functionality they provide Use Cases and Deployment Scope - We utilize 8x8 Contact Center for our phone system, and especially for the call center functionality. Pros - Very responsive to our needs -Charlie Knutson does an outstanding job with our company -Utilization for call monitory and tracking -Dashboards that can be customized based on our business needs Cons - The support line takes days to get an answer or assistance -When we call in to support it is very difficult to get through and agai... read more
Excellent Customer Service Use Cases and Deployment Scope - I have personally used 8x8 Contact Center many times over the last five years to retrieve billing information, such as receipts and invoices as well as to adjust my administrative settings for myself and my team. 8x8 Contact Center assists us in managing our invoicing and billing needs automatically through the website but their call center and chat features are always ready to assist us with items that can't be automated. Pros - Knowledgable -Courteous -Helpful Con... read more
8x8 Saves the Day During Covid / Shelter in Place Use Cases and Deployment Scope - Rush Order is currently using 8x8 Contact Center throughout our company. We have our client's numbers ported over to us as well as our main telephone company telephone line. By using 8x8, this has eliminated all problems we were experiencing with our previous phone solution. Pros - Smooth transition through the phone tree -Great quality of calls with little to no interruptions/dropped calls -Great support when needed Cons - Scripts can be a li... read more
Customer service is hit or miss Use Cases and Deployment Scope - 8x8 Contact Center is used for every employee, from clinic use to corporate to WFH employees. We use a lot of ring groups, so if a patient calls the clinic ring group and they don't answer, the call goes to another ring group, so the patient can speak to someone. Pros - Good audio -Easy to set up -Easy to forward to a cell phone # -Ring groups are a great tool. Cons - Sometimes they are impatient. -Agents have strong accents. -The transition from our previous v... read more
Great product! Use Cases and Deployment Scope - We use 8x8 for making appointments for the 8 clinics we have in 5 states. We do not really address a lot of problems, although we do and would take calls for any complaints regarding the company. We are a part of the company that is a group of team members that are trained in the specifics for making the kind of appointments for the services our clinics offer. Pros - I can see what clinic the incoming call is for, so I know how to answer accordingly. -I am able to see what othe... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.2 star rating with 381 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is closed now. It will open at 9:00 a.m.