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8x8 Contact Center
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
8x8 Contact Center Pros and Cons Use Cases and Deployment Scope - 8x8 Contact Center is being used for the majority of our employees in our organization. We use it for routing calls from our main phone line to several different departments to assist our customers quickly and easily. All of our employees use an 8x8 softphone that allows them to answer calls from their computer with just a stable internet connection and a headset. The call queues allow us to filter customers to specific departments quickly and from there we ar... read more
Very reliable, resourceful and efficient tool. Use Cases and Deployment Scope - The 8x8 Contact Center has been used by all staff members of my team. I found this product very helpful and resourceful. During the COVID-19 pandemic, it is crucial that our company establish good communication between our customers and employees, and 8x8 has certainly provided us with the mobility, practicality, and reliable service that we need to maintain our fast pace day operations effectively. -I also have to mention that the 8x8 customer s... read more
Impression after Implementation Use Cases and Deployment Scope - We just got started with 8x8 and I had to contact the Contact Center to help me with the setup. The representative was beyond patient and covered everything that I needed without me having to repeat anything. Very organized and professional. Pros - Patience -Organization -Thoroughness Cons - Hold time Likelihood to Recommend - I just got started with 8x8 and I have had to set up our phone system in the past with other companies. 8x8 made the process efficient a... read more
Great call center that can be used remotely and in-house Use Cases and Deployment Scope - We are a call center for e-commerce companies. 8x8 Contact Center allows us to easily set up a new company on their system, create queues for that company, and assign specific reps for each company. We don't actually use the 8x8 Contact Center internally; only for our clients. Pros - Ease of setting up queues and call flows -Ability to change what phones ring on the fly. Cons - It would be nice if things could be adjusted through phone ... read more
That Canadian Review Use Cases and Deployment Scope - We use the program in our in-house contact center. Currently, it is only used to handle inbound/outbound calls from and to our customers by the customer service reps. We received calls from customers across North America and at times make a call back across the same geo.Additionally, I use the reporting suite to generate tracking and reporting to senior management on our various KPIs.For us, it provides a user-friendly CMS without having to house equipment and servers ons... read more
8x8 is there to help and to connect, wherever you are. Use Cases and Deployment Scope - We use 8x8 Contact center across the entire company. Because we handle inbound and outbound calls from a variety of companies, we needed a reliable VOIP solution. 8x8 is remarkably supportive and provides an extremely reliable solution. We use both soft phones (in our remote call centres) and desk phones in our main office. Both systems work well. Pros - Consistent contact point across multiple devices. -Clear crisp quality. Cons - Basic ... read more
Global made easy Use Cases and Deployment Scope - 8x8 Contact Center is the primary phone system, and it’s also used for internal communication via chat, and it’s a great tool to reach many global clients and suppliers. Pros - User friendly -Phone App Cons - Default settings are hard to find -If Internet is down, no phone Likelihood to Recommend - Being 8x8 Contact Center is an internet-based, it’s effortless to move desks in a fast-paced environment! However, if the connection is not great, then you run into poor calls 8x8 ... read more
My experience with 8x8 Use Cases and Deployment Scope - We use 8x8 Contact Center for our product support. When our customers call into our support line, they need to be able to get support quickly. 8x8 Contact Center gives us the tools not only to answer calls, but it also provides analytics. Pros - 8x8 Contact Center is in the cloud. -8x8 Contact Center works anywhere, and has a softphone. Cons - UI is great. Likelihood to Recommend - It is well suited for companies that wish to have the call center technology infrastructu... read more
Finally a call center suite for SMB and up! Use Cases and Deployment Scope - Fenwick was a multi-site hospitality company that was looking to setup a centralized reservation call center to offload host workload during peak times as well as handling calls professionally in off-peak, pre or post-shift times. It was crucial that each location main number was answered as if the caller was reaching that site. 8x8 Contact Center (VCC) allowed us to not only name the incoming "call channels" so that agents could answer appropriatel... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.4 star rating with 327 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is open now. It will close at 6:00 p.m.