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8x8 Contact Center
About this business
Perspective From a Growing Business. 8x8 is the Way to Go! Use Cases and Deployment Scope - Our company uses 8x8, not only for our call center, but in every department for everyday use. For the call center, we have Queues and Ring groups set up to route incoming customer calls to the designated representatives. We utilize VO Analytics to monitor calls in the Queue, daily reporting, and to obtain call center metrics. Before switching to 8x8, the reporting tools we needed were not available. With 8x8, I can easily pull the dat... read more
Multipurpose VOIP for these changing times Use Cases and Deployment Scope - We use 8x8 as our main phone system as well as for web calls, staff meetings, and webinars. It is used by everyone in our organization--those in the office, those working from home, and those across the country. Pros - Simple in-office messaging that pops up on screen when new message received -Easy webinars -Can switch to mobile for remote workers Cons - Call forwarding and order of answer when someone is out could be improved -Not as user friendly-... read more
We use 8x8 every day, without a hitch! Use Cases and Deployment Scope - I have been in charge of our 8x8 account here at Wearparts since I started working here 4 years ago. We have two offices and many of our salesmen are offsite. We all use the 8x8 app and have Polycom phones at each of our desks. 8x8 is used across the whole organization. We have never had an issue with 8x8. In fact, the Virtual Office Account Manger area on the 8x8 site is very easy to navigate and if we do have any issues, we can usually figure them out ... read more
8x8 Contact Center is a reliable choice Use Cases and Deployment Scope - It is used by most of our departments. It serves two major functions. We use it as a traditional call center for our patients to contact us for assistance in our medial services. We also recently expanded it as a way for our patients to connect to us for telehealth visits. Pros - The cloud based platform reduces IT support and maintenance burden. -APIs made it possible to build novel solutions.. Cons - While the Support team has been responsive, their i... read more
New Office Assistant Happy With 8x8 Use Cases and Deployment Scope - The whole organization uses 8x8 Contact Center, so we are all able to easily reach each other using our extensions. We have a ring list set up so that if I don't pick up a client or business call that comes through to the main line, my manager is able to pick up the call. If she does not pick it up, a third person may pick it up. That's really helpful; I may not be able to pick up the call because I am in the kitchen, in a different part of the office, or i... read more
8x8 Contact Center Pros and Cons Use Cases and Deployment Scope - 8x8 Contact Center is being used for the majority of our employees in our organization. We use it for routing calls from our main phone line to several different departments to assist our customers quickly and easily. All of our employees use an 8x8 softphone that allows them to answer calls from their computer with just a stable internet connection and a headset. The call queues allow us to filter customers to specific departments quickly and from there we ar... read more
Very reliable, resourceful and efficient tool. Use Cases and Deployment Scope - The 8x8 Contact Center has been used by all staff members of my team. I found this product very helpful and resourceful. During the COVID-19 pandemic, it is crucial that our company establish good communication between our customers and employees, and 8x8 has certainly provided us with the mobility, practicality, and reliable service that we need to maintain our fast pace day operations effectively. -I also have to mention that the 8x8 customer s... read more
Impression after Implementation Use Cases and Deployment Scope - We just got started with 8x8 and I had to contact the Contact Center to help me with the setup. The representative was beyond patient and covered everything that I needed without me having to repeat anything. Very organized and professional. Pros - Patience -Organization -Thoroughness Cons - Hold time Likelihood to Recommend - I just got started with 8x8 and I have had to set up our phone system in the past with other companies. 8x8 made the process efficient a... read more
Great call center that can be used remotely and in-house Use Cases and Deployment Scope - We are a call center for e-commerce companies. 8x8 Contact Center allows us to easily set up a new company on their system, create queues for that company, and assign specific reps for each company. We don't actually use the 8x8 Contact Center internally; only for our clients. Pros - Ease of setting up queues and call flows -Ability to change what phones ring on the fly. Cons - It would be nice if things could be adjusted through phone ... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.2 star rating with 381 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is closed now. It will open at 9:00 a.m.