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8x8 Contact Center
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
8x8 is amazing VOIP Service with a ton of additional features included in the price! Use Cases and Deployment Scope - I own an IT Consulting Firm and we recommend 8x8 for all of our clients telecommunication needs. The service provided by 8x8 is amazing and second to none. Pros - Phone Calls -Phone Call Routing -Auto Attendant Feature is amazing. Cons - Not having the ability to manually press certain keys to forward the phones to the after hours phone number/voicemail. The service must be setup from within the portal but on... read more
My 8x8 Contact Center Review Use Cases and Deployment Scope - Our office relies on 8x8 Contact Center to keep us connected with our clients & candidates. The Customer Support Team has always been knowledgeable, patient, and professional. 8x8 Contact Center is our source of communication within the office as well as when we have to work remotely. Being able to interview virtually has been a necessity and with the 8x8 mobile app, everything is right at our fingertips. Pros - They are always professional. -They make sure the is... read more
8x8 Contact Center Use Cases and Deployment Scope - Our company started using 8x8's Contact Center about 1 month ago, and so far the transition has been smooth. Currently, only our Support department uses the full Contact Center solution, while the remainder of the office is using the 8x8 Work (formerly Virtual Office) application. The main reason we went with 8x8 for our Customer Support department was so that we could integrate directly with a post-call voice survey IVR solution, without paying ridiculous setup or monthly ... read more
Highly Recommend! Use Cases and Deployment Scope - We call support on the rare occasion of system issues. We've had a phone stop working and we've had a user's profile deleted. Twice in three years is far fewer issues than we've experienced with other telecom companies. Unlike our previous vendor, 8x8 logged in, performed detailed troubleshooting, and corrected our settings. The end result was a resolution on ONE call, not multiple calls. Pros - Take ownership of our issue -Find a solution, no matter how long it takes -Escal... read more
Perspective From a Growing Business. 8x8 is the Way to Go! Use Cases and Deployment Scope - Our company uses 8x8, not only for our call center, but in every department for everyday use. For the call center, we have Queues and Ring groups set up to route incoming customer calls to the designated representatives. We utilize VO Analytics to monitor calls in the Queue, daily reporting, and to obtain call center metrics. Before switching to 8x8, the reporting tools we needed were not available. With 8x8, I can easily pull the dat... read more
Multipurpose VOIP for these changing times Use Cases and Deployment Scope - We use 8x8 as our main phone system as well as for web calls, staff meetings, and webinars. It is used by everyone in our organization--those in the office, those working from home, and those across the country. Pros - Simple in-office messaging that pops up on screen when new message received -Easy webinars -Can switch to mobile for remote workers Cons - Call forwarding and order of answer when someone is out could be improved -Not as user friendly-... read more
We use 8x8 every day, without a hitch! Use Cases and Deployment Scope - I have been in charge of our 8x8 account here at Wearparts since I started working here 4 years ago. We have two offices and many of our salesmen are offsite. We all use the 8x8 app and have Polycom phones at each of our desks. 8x8 is used across the whole organization. We have never had an issue with 8x8. In fact, the Virtual Office Account Manger area on the 8x8 site is very easy to navigate and if we do have any issues, we can usually figure them out ... read more
8x8 Contact Center is a reliable choice Use Cases and Deployment Scope - It is used by most of our departments. It serves two major functions. We use it as a traditional call center for our patients to contact us for assistance in our medial services. We also recently expanded it as a way for our patients to connect to us for telehealth visits. Pros - The cloud based platform reduces IT support and maintenance burden. -APIs made it possible to build novel solutions.. Cons - While the Support team has been responsive, their i... read more
New Office Assistant Happy With 8x8 Use Cases and Deployment Scope - The whole organization uses 8x8 Contact Center, so we are all able to easily reach each other using our extensions. We have a ring list set up so that if I don't pick up a client or business call that comes through to the main line, my manager is able to pick up the call. If she does not pick it up, a third person may pick it up. That's really helpful; I may not be able to pick up the call because I am in the kitchen, in a different part of the office, or i... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.4 star rating with 327 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is open now. It will close at 6:00 p.m.