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8x8 Contact Center
About this business
8x8 Review for Large Sales Divisions Use Cases and Deployment Scope - Our sales department uses 8d8 for phone systems, Caller ID, phone recording, call statistics, live monitoring and training. Our sales organization is about 80-100 reps who also use the program as a communication tool. Pros - Call Recording -Call Stats -Inside Communication Cons - Calling internal vs external -Trans IDs are only made live for 2 weeks -Does not let the customers type in the extension for the 1 rep they wish to speak to Likelihood to Recommen... read more
8x8 Virtual Contact Center utilized to improve customer service and revenue Use Cases and Deployment Scope - 8x8 Virtual Contact Center is used to cover ~100 locations as an 'overflow' for missed calls. Our team of ~20 people takes overflow calls against those 100 locations to increase the likelihood that patients and customers can talk directly to us when they call. If our clinics are busy, closed, or experiencing technical issues we can rely on the Virtual Call Center to route missed calls to our call center team to provid... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.2 star rating with 381 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is open now. It will close at 6:00 p.m.