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8x8 Contact Center
About this business
Disappointed Use Cases and Deployment Scope - We use 8x8 for our call center staff and our entire organization utilizes the phone and meeting solution. I feel the service from our account manager is lacking. As a prior account manager for software, I have never experienced an individual who cannot assist a customer with running reports, requesting reports or overall functionality of your product. Our account manager lacks knowledge, expertise on her own products and offered to show me links where I could purchase additional ... read more
Experience with 8x8 Use Cases and Deployment Scope - It is being used by my department across all the regions. We are operating our toll free lines on 8x8 Pros - Less internet speed requirement -Simple and user friendly application Cons - They have limitation of networks for e.g. it works with broadband but having issues with certain networks such as cellular data -Voice quality is not very great, there is a lag and interference sometimes. -Immediate support is not available for 8x8 issues. They [seem to] have limited staff ... read more
The WORST service from 8x8 Contact Center Use Cases and Deployment Scope - 8x8 Contact Center was being used across the organization. We have had double charges for several months. At one point we realized that we were paying more than what we are using, we talked to the 8x8 Contact Center. To our disappointment, they only refunded 3 months of extra charges. After all this, we decided to cancel the subscription with them, the cancellation procedure took nearly 2 months to complete. During this time, I talked to them several ... read more
Help is only a click away! Use Cases and Deployment Scope - We use 8x8 in our medical office for all of our incoming/outgoing calls and messages. Especially helpful during the 2020-2021 year to update patients on new covid measures and procedures. Pros - Availability at all times, does not seem to matter the time zone. -Willingness to help, (tech worked with me on Christmas eve to trouble shoot our issues). -Every staff member that I've spoken with has been extremely patient and professionals, even when dealing with my obvio... read more
Poor Salesforce Integration Use Cases and Deployment Scope - We use the 8x8 contact center (VCC) as our primary customer support phone system. VCC is mainly used by customer support here. VCC isn't used by other departments but we do have an 8x8 virtual office for everyone else. We funnel customers through the VCC main phone tree and direct them to the appropriate support team members. We also wanted this system for the phone survey option. Cons - The overall interface of 8x8 VCC is convoluted and very hard to follow and lea... read more
8x8 Contact Center Gets The Job Done Well Use Cases and Deployment Scope - 8x8 Contact Center is used by a couple of different -departments within our organization to assist customers. It allows for the equal or -unequal rotation of calls among employees, transfers from one employee to -another, transfers to numbers outside of our organization, multi-party line -joining, caller ID, the hold function, voicemail, and more. Within our -organization, we use essentially all of these functions on a daily basis. Pros - 8x8 Contact ... read more
It works Use Cases and Deployment Scope - Used by the Guest Care department to assist with customer needs and disputes. Pros - Provides analytics. -Keeps you up to date via email. Cons - Scattered configuration locations -Mobile app Likelihood to Recommend - Call delivery issues when no changes were made and finicky config issues that didn't match with working users config. 8x8 Contact Center Feature Ratings Return on Investment - na Alternatives Considered - NICE inContact CXone - inContact is user-friendly and has an easy ... read more
Thoughts about 8x8 Contact Center for small inbound call center. Use Cases and Deployment Scope - 8x8 Contact Center is being used to handle inbound support calls from across the globe. A team of technicians are the user agents of 8x8 Contact Center, utilizing call and voice mail queues. It allows us to manage call flow, alert on SLA breaks, and see crucial statistics of caller behavior and agent performance. Pros - 8x8 Contact Center provides a great real time heads up of queue status. -Lets agents work remotely and use the... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.2 star rating with 381 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is closed now. It will open at 9:00 a.m.