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A-1 Self Storage
- Self Storage
- La Mesa, CA
About this business
Location details
8328 Center Dr, La Mesa, CA, 91942, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
While the staff is nice and helpful the most important part of the equation is the quality of unit that will be housing your stuff.. this place charges yearly for "upgrades" yet is unable to keep water from getting in your storage unit which btw they are not responsible for. Just walk around and look at units before you sign up, guaranteed you will see signs of water damage throughout the premises. Buyer beware.
While I do like the security of the property, the units are a little pricey. The customer service was outstanding, though! I loved how friendly the office person was and how informative and helpful she was!
Business response:
Welcome to A-1, Jenna! Thank you so much for sharing your experience with us.
I'm giving 5 stars merely for how exceptional the customer service was. GRACE helped me out 15 minutes before closing and even stayed after her shift would have been over just to ensure we had everything we needed. She was professional, friendly, and genuine. I could tell she really cared about the safety of my stuff and my overall satisfaction. It made me feel really happy to have chosen this specific storage facility. I feel like I left my personal belongings in good hands.
Business response:
Welcome to A-1, Sierra! Thank you so much for sharing your experience with us.
I wanted to give a Big thanks to Grace Benniefield for providing Excellent Customer Service. She was very friendly and greeted me once I walked into the office. She informed me of all the special promotions that they were running. She went above and beyond showing me a couple of different storages. Your company is blessed to have someone like her on your staff. Awesome service once again.
Business response:
Thank you so much for taking the time to share your storage experience with us, Jin. Ill be sure to forward your kind words to Grace.
We needed a small storage space for a short time that was close and convenient to our home, so we knew A-1 was the place to go! We reserved online, got a prompt call from Grace asking if we had any questions, and then Grace and Jenn were both so very professional and courteous when we arrived to see our storage unit. The facility is clean, well-lit, and secured with the need to use your code arriving AND leaving the facility.
Business response:
Welcome to A-1, Tracey! Thank you so much for sharing your experience with us. Please let us know if you need any additional help with your new storage unit.
I have moved quite a bit, and stored in several different places, with different companies. My experience at this location was incredible. Seamless to get started, great location of the unit, and I really appreciated the security. I was out of state the entire time I stored with this location, and I never encountered any problems. Jennifer was awesome, and if I need to store in San Diego again, I won't hesitate to use this location regardless of which area I am living in. Thanks again! Jayme
Business response:
Thank you so much for sharing your experience with your storage unit, Jayme. One of the highest compliments we can receive is to earn your repeat business!
Gee, I wish I could say something better about A-1 Storage, because it seems they have great rates and are close by, but unfortunately, I can't. They don't seem to really know the meaning of good customer service when the customer has a question or that they simply would rather not hear about. Instead, they cop an attitude and sound very canned. If you're not happy with this treament, then YOU'RE being unreasonable, so now YOU are the bad guy! Not my idea of "EQ" -- emotional intelligence. Being evasive and spouting a script... read more
Business response:
We're sorry that we couldn't resolve things to your satisfaction, Tina. We wish you the best in your search for a self storage facility.
I had the worst experience of my life at this so called freindly neighborhood storage facilitie. JENNIFER the girl who runs the place is just bad news(I think she was on drugs or something). She tried to say that i was tring to break in to my own unit. She caled La Mesa Police on me and im still not to clear on what she told them? Needless to say i wont be using them again . La mesa P.D. we're really nice and polite, i showed them some i.d. and my paper paperwork and they told me to have a nice day. I will be moving out of t... read more
Business response:
We take the safety and security of our customers very seriously. If something seems suspicious, we have to err on the side of caution. If you would like to discuss your situation further, please email social@a1storage.com, so that we can put you in touch with the local Area Manager.
Absolutely the most efficient, knowledgeable, courteous team of staff I dealt with. This is the first time I rent one unit, in my Son's name, he resides in Arizona... I received the best help and support. A1 Center Drive in La Mesa, you have made a loyal customer out of me. Thank you so much for your job well-done.
Business response:
Thank you so much! We value your business & appreciate that you've taken the time to share your experience.
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.8 star rating with 584 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is closed now. It will open tomorrow at 9:00 a.m.