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Abbey Grange Care & Nursing Home - Country Court

4.4

Assisted Living Facilities
Sheffield

About this business

Wellness Assisted Living Facilities

Location details

Firth Park, Cammell Road, Sheffield, S5 6UU, United Kingdom

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4.4146 reviews

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Patricia Ann G

8 years ago

My auntie appears to be looked after very well. She has a stent in her throat due to cancer and the food she is given suits her condition. All staff are very approachable and helpful and if you do have any questions to ask they take time to explain things fully.

N S

9 years ago

My nan has only been in this nursing home a short time, but every member of staff have been very caring and helpful and have all assisted to her needs.

Mark H

3 weeks ago

My father in-law had the misfortune to experience this care home. I wont go into great detail, i've seen replies to other negative reviews where the management suggest contacting them to discuss the issues. I discussed the issues while my father-in-law was in the home, repeatedly and they were not addressed. These carers who we are expected to put on a pedestal fir their efforts ( at this home st least) manage to sit outside 2 sometimes 3 times an hour for a cigarette. When it came to caring gir my father in-law I can only s... read more

Business response:

We appreciate your feedback and take your concerns very seriously, and we are very sorry to hear that your father-in-laws experience did not meet expectations. The well-being and dignity of our residents are always our top priority, and we take concerns such as yours extremely seriously. We would welcome the opportunity to discuss this further with you so we can fully understand your concerns and take appropriate action. Please contact our home directly should you wish to discuss this further.

M S

a year ago

Resident admitted at short notice. No pre-admission assessment. Diagnosis of quadriplegia not noticed. Patient hoisted on straps. Staff generally friendly and helpful but much misunderstanding and misinformation. Two hourly turns from spinal unit request changed by management to four hourly - and longer. Resident now has large bed sore on lower spine, now being dressed 3 times daily. High-dose antibiotics causing mouth ulcers. Is on morphine patches. Two hourly turns now being administered but physio to prevent spasticity no... read more

Business response:

We appreciate your feedback and take your concerns very seriously. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. We follow guidelines to offer a balanced and nutritious diet tailored to each resident's needs and understand the importance of proper nutrition and hydration. Please contact our home directly should you wish to discuss this further.

Jeanette C

2 years ago

No option for no stars. If you want your loved ones to be safe, clean and looked after, please avoid this care home. if you question your loved one's progress expect everyone to say what you want them to say, and not the truth. Loved ones are left to fend for themselves. If you want unwitnessed fall added to the list, this is the place. Food is not encouraged before it's taken away. Drinks are limited, as in the heatwave no drinks were available for 3 days! The very professional response from the manager was 'they have tea o... read more

Business response:

L G

6 years ago

I believe the care staff do the best they can but I am not convinced there are enough of them or that they are "directed" appropriately. When I want information about my father, it is difficult to get an answer without being passed around from one person to another and this is very frustrating. I worry about the stimulation of residents due to what appears to be a lack of staff to spend time individually with residents.