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ADS-2800W
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I dont know what I would do wihtout this thing ... Actually I do know because I dealt with a flatbed scanner after my MFC died about two years ago. I often have to scan 20 - 75 pages at a time and this thing FLIES and I mean FLIES through the task!
It jams 100% of the time because of Post-It notes The scanner is fast, the software is decent enough and the image quality is good. This would be a 5-Star review except for one giant flaw that is just too big to recommend the device. The scanner jams WAY too easily. Scanning any irregularly sized document, the device immediately quits working and reports a jam. I mean ANYTHING, the easiest example is that if a post-it note is stuck to the front of the document, it will jam 100% of the time. Same thing with forms like 1099-MI... read more
Business response:
Dear SEdwards, we appreciate your business, and we want to provide the best possible customer service. Your Brother ADS-2800W scanner includes a 1 - Year Exchange Warranty plus free technical support for the life of your product. If you still need assistance with this issue, please contact Brother Support at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST
Basic scanner. Fast scan speed. Overpriced. Lacks cloud software. The lack of cloud scanning features at this price point is pretty disappointing. Brother expects me to install software on my laptop to allow me to sync to google drive or drop box. It is 2018, they need to fix this. Also, has serious problems scanning thin pieces of paper (any thing less than 20lb). I tried to scan some graph paper and spent thirty minutes picking pieces of graph paper out of the machine.
Business response:
Hello MrMatthew, thank you so much for your feedback on your Brother printer. Brother strives for continuous improvement in our products in every way and your feedback is very important. I apologize you are having issues with your printer not scanning thin sheets of paper and lack of cloud access. The Brother Support Team can provide helpful assistance. Please contact us at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST or by visiting our support website at https://www.brother-usa.com/brother-support. We... read more
Too bad about the feeder The feed did not work well, or the margins are wrong by default. Every document scanned skewed; not much, but enough to show black stripes on the margins. Either the auto-skew correction does not work, or it is not on by default. When I went to set it, I found there's now way to do it by global default: it needs to be set at each interface, using controller software. Same for setting the margins--which is what the Brother FAQ entry on this unit suggests. It's a kludge in any case: the feeder should s... read more
Business response:
It's so awful to hear you've experienced these difficulties with the scanner; I can certainly imagine how frustrating this must have been. I'm so sadden that you've had a less than seamless experience through this and I assure you this is not at all what we strive for with our customers. It's very unfortunate you've had to spend what sounds like a tremendous amount of time and effort on reaching a resolution with this. Despite the scanner not working well for you, I do hope that in the future you'll allow us the opportunity ... read more
Avoid at all costs I should have listened to the other reviews that said the drivers were messed up. I' ve be in I.T. for 25 years and this software is perhaps the worst I've ever seen. I'll save you the long story of spending hours trying to get the thing to scan more than 12 sheets of paper without erroring out, and the saga of multiple driver installations and just say AVOID AT ALL COST!!
Business response:
Thank you for taking the time to review the Brother ADS2800W scanner. I appreciate your feedback to help improve of our service and your opinion is very important to us.I’m sorry to see you have had a poor customer service experience and I want to help with this issue.Please visit the following URL to reach out to me so we can further investigate this issue: https://www.brother-usa.com/brother-support
LOTS of "processing" time for each scan reduces speed DRAMATICALLY + many "Server Errors" I purchased this scanner to digitize my paperwork into Evernote. I have tried multiple workflows with it, but I am not happy with this scanner. The shortcuts are nice, and the scanner is very flexible and versatile. The problem is that the scanner takes so much time to process every scan that it becomes worthless for doing multiple documents at once. It took literally 9 minutes 56 seconds to process a 26-page document, during which time... read more
Business response:
I am getting quite different results direct scanning to NAS/PC over wired Ethernet to PDF, averaging 41ppm (82ipm) on 300dpi color double sided, no pausing or slow down in scan speed. Mixed medium scan batches with receipts and business cards yields the fairly similar results without feed problems to date. Windows 10 scans via included software are about the same as well. As some reviewers have pointed out, the included software is a quite antiquated and basic, but compatibility using TWAIN, ISIS, WIA works fine in Windows 1... read more
This scanner is a huge disappointment. I'm typically a fan of Brother office equipment Updated: Brother's customer service did replace my scanner with a new one. The new one doesn't seem to be defective, but it's touchy and difficult. It doesn't stay connected to the wifi indefinitely and scanning from the device instead of from the machine doesn't work consistently. // Original review: Wow. This scanner is a huge disappointment. I'm typically a fan of Brother office equipment, but this clumsy thing never correctly fed a sin... read more
Business response:
I am sad to hear that you are having difficulty with this machine after speaking with our customer support and I would like to help. I ask that you please use the following link to reach out to me so I can further investigate this issue and please include reference number 180312-009006 so I can assist you faster: https://help.brother-usa.com/app/ask_brother/p/8851/c/9202/incidents.subject/Re:180312-009006
CONSTANT miss-feeds. I would give it less than one star if I could. I own two of these scanners and they both have CONSTANT miss-feeds. The scanner comes with a carrier sheet for small items, but the scanner always detects the carrier (that they provided) as a miss-feed. Brother support was useless. They told me to adjust all of the setting that I told them I had already adjusted, including miss-feed detection which I constantly turn off. It keeps turning itself back on. JUNK!
This scanner does not work! Unfortunately I did not unpack or try to use this scanner until now but purchased it in October. The scanner will not feed paper in..it tells me that there is a paper jam however I have tried all of the trouble shooting and can not get paper to feed in. I am extremely disappointed that this scanner...out of the box ..does not work. My return window has already closed...what are my options now????
Business response:
I see you are having difficulty with this scanner and I would like to help. Here is a link to steps that may resolve this issue: https://help.brother-usa.com/app/answers/detail/a_id/129180 The ADS2800W comes with a 1-year limited manufacturer warranty and FREE customer support for the LIFE of the machine. If you continue to have difficulty with the scanner after trying the steps above, please use the following link to reach out to our customer support team so we can continue to assist you: http://www.brother-usa.com/askus/de... read more
Frequently asked questions about ADS-2800W
How is ADS-2800W rated?
ADS-2800W has a 4 star rating with 185 reviews.
When is ADS-2800W open?
ADS-2800W is closed now. It will open at 9:00 a.m.