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AfterOurs Urgent Care Denver Highlands
- Urgent Care
- Denver, CO
About this business
Location details
4500 W 38th Ave, #220, Denver, CO, 80212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 11:00 p.m. | |
| Tue | 5:00 p.m. to 11:00 p.m. | |
| Wed | 5:00 p.m. to 11:00 p.m. | |
| Thu | 5:00 p.m. to 11:00 p.m. | |
| Fri | 5:00 p.m. to 11:00 p.m. | |
| Sat | 8:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 11:00 p.m. |
About as bad as if gets. Was visiting from out of town. Had a infection on my finger that seemed very bad. They gave me antibiotics but no matter how I asked they wouldn't drain it and it was swollen and clearly needed to be drained. After two days it didn't get any better so I called my primary in Seattle for an appointment. My doc wanted to know what antibiotic shot I was given. Called twice and left messages and got no return call. Went to my primary and he took one look and said we needed to see a hand specialist immedia... read more
EXTREMELY NEGATIVE experience. I arrived at AfterHours on a Sunday afternoon in serious abdominal pain and after a week of intense diarrhea. The person at the front desk didn't greet me, just shoved a paper at me and said to fill it out because they were going to text me. She said they don't do paper forms and that I needed to download an app to do my intake paperwork. The app experience was frustrating and I had to re-do multiple answers to questions because of formatting. As I was waiting in the waiting room several other ... read more
Business response:
Dear Rachel, We have recently upgraded our check in/registration process to make things easier for our patients - I apologize for the issues you had with the formatting, it sounds very frustrating! Different smart phones may display the app differently but we do offer tablets at all of our locations as an alternative. There are limitations to what we can treat in an urgent care and sometimes our providers make a recommendation to send a patient to the ER - we want everyone to receive the right care, right now, even if i... read more
EXTREMELY NEGATIVE experience. I arrived at AfterHours on a Sunday afternoon in serious abdominal pain and after a week of intense diarrhea. The person at the front desk didn't greet me, just shoved a paper at me and said to fill it out because they were going to text me. She said they don't do paper forms and that I needed to download an app to do my intake paperwork. The app experience was frustrating and I had to re-do multiple answers to questions because of formatting. As I was waiting in the waiting room several other ... read more
Business response:
Dear Rachel, We have recently upgraded our check in/registration process to make things easier for our patients - I apologize for the issues you had with the formatting, it sounds very frustrating! Different smart phones may display the app differently but we do offer tablets at all of our locations as an alternative. There are limitations to what we can treat in an urgent care and sometimes our providers make a recommendation to send a patient to the ER - we want everyone to receive the right care, right now, even if i... read more
This is the best place to go for medical attention! Their staff is always super friendly and professional. Their check in process was easy and you can even fill the paperwork out online prior to coming into the office. I am a little behind the times so I filled my paperwork out onsite but was seen within 15min! So convenient. I can't say enough good things about their people and practices. Thanks you After Hours for always looking after me!!
This is the best place to go for medical attention! Their staff is always super friendly and professional. Their check in process was easy and you can even fill the paperwork out online prior to coming into the office. I am a little behind the times so I filled my paperwork out onsite but was seen within 15min! So convenient. I can't say enough good things about their people and practices. Thanks you After Hours for always looking after me!!
This is the worst case of customer service I have ever seen. Opened at 8am but the person who registers patients is missing in action and they have no way of contacting that person so the lady who is doing nothing at the front desk nor the physician can help anyone. How can this be??????? You don't know how to contact an employee? What the hell is wrong with common sense?
Business response:
Dear Leah, Thank you for your feedback. We are sorry for the delay caused during your patient registration. We take complaints very seriously and have alerted the clinic lead to your issue. We want our patients to feel better off for having chosen us and we apologize that your experience in our clinic was not outstanding.
This is the worst case of customer service I have ever seen. Opened at 8am but the person who registers patients is missing in action and they have no way of contacting that person so the lady who is doing nothing at the front desk nor the physician can help anyone. How can this be??????? You don't know how to contact an employee? What the hell is wrong with common sense?
Business response:
Dear Leah, Thank you for your feedback. We are sorry for the delay caused during your patient registration. We take complaints very seriously and have alerted the clinic lead to your issue. We want our patients to feel better off for having chosen us and we apologize that your experience in our clinic was not outstanding.
Three times and three strikes. This place is a mess. Long waits, staff that doesn't know whats happening, not much help. It's close to my house, so I tried it one last time after breaking my foot. The rude front desk girl informed me that they didn't have an X-ray machine...at an Urgent Care. Seeing as I've gotten an xray there before, I inquired as to why and she said, "I guess, like, it takes the pictures or whatever, but, like, it doesn't, like, let the doctors see them after that or something." Great. Good talk. From now... read more
Three times and three strikes. This place is a mess. Long waits, staff that doesn't know whats happening, not much help. It's close to my house, so I tried it one last time after breaking my foot. The rude front desk girl informed me that they didn't have an X-ray machine...at an Urgent Care. Seeing as I've gotten an xray there before, I inquired as to why and she said, "I guess, like, it takes the pictures or whatever, but, like, it doesn't, like, let the doctors see them after that or something." Great. Good talk. ... read more
Frequently asked questions about AfterOurs Urgent Care Denver Highlands
How is AfterOurs Urgent Care Denver Highlands rated?
AfterOurs Urgent Care Denver Highlands has a 3.7 star rating with 1,127 reviews.
When is AfterOurs Urgent Care Denver Highlands open?
AfterOurs Urgent Care Denver Highlands is open now. It will close at 11:00 p.m.