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AfterOurs Urgent Care Denver Highlands
- Urgent Care
- Denver, CO
About this business
Location details
4500 W 38th Ave, #220, Denver, CO, 80212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 11:00 p.m. | |
| Tue | 5:00 p.m. to 11:00 p.m. | |
| Wed | 5:00 p.m. to 11:00 p.m. | |
| Thu | 5:00 p.m. to 11:00 p.m. | |
| Fri | 5:00 p.m. to 11:00 p.m. | |
| Sat | 8:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 11:00 p.m. |
This is the worst case of customer service I have ever seen. Opened at 8am but the person who registers patients is missing in action and they have no way of contacting that person so the lady who is doing nothing at the front desk nor the physician can help anyone. How can this be??????? You don't know how to contact an employee? What the hell is wrong with common sense?
Business response:
Dear Leah, Thank you for your feedback. We are sorry for the delay caused during your patient registration. We take complaints very seriously and have alerted the clinic lead to your issue. We want our patients to feel better off for having chosen us and we apologize that your experience in our clinic was not outstanding.
This is the worst case of customer service I have ever seen. Opened at 8am but the person who registers patients is missing in action and they have no way of contacting that person so the lady who is doing nothing at the front desk nor the physician can help anyone. How can this be??????? You don't know how to contact an employee? What the hell is wrong with common sense?
Business response:
Dear Leah, Thank you for your feedback. We are sorry for the delay caused during your patient registration. We take complaints very seriously and have alerted the clinic lead to your issue. We want our patients to feel better off for having chosen us and we apologize that your experience in our clinic was not outstanding.
Three times and three strikes. This place is a mess. Long waits, staff that doesn't know whats happening, not much help. It's close to my house, so I tried it one last time after breaking my foot. The rude front desk girl informed me that they didn't have an X-ray machine...at an Urgent Care. Seeing as I've gotten an xray there before, I inquired as to why and she said, "I guess, like, it takes the pictures or whatever, but, like, it doesn't, like, let the doctors see them after that or something." Great. Good talk. From now... read more
Three times and three strikes. This place is a mess. Long waits, staff that doesn't know whats happening, not much help. It's close to my house, so I tried it one last time after breaking my foot. The rude front desk girl informed me that they didn't have an X-ray machine...at an Urgent Care. Seeing as I've gotten an xray there before, I inquired as to why and she said, "I guess, like, it takes the pictures or whatever, but, like, it doesn't, like, let the doctors see them after that or something." Great. Good talk. ... read more
Last night my son sprained or broke his ankle. The tennis facility manager called Afterours Urgent Care on 38th in Highlands and made an appointment with Afterours and explained the emergency. I took my son to the clinic, hobbled up the stairs and was told by a staff member that if we were here for an X-ray that the machine was broken. I said why didn't you tell us when we made the appointment? Sorry, I will talk to the staff. All 3 staff members were sitting right next to each other and not one got up out of their chair to ... read more
Last night my son sprained or broke his ankle. The tennis facility manager called Afterours Urgent Care on 38th in Highlands and made an appointment with Afterours and explained the emergency. I took my son to the clinic, hobbled up the stairs and was told by a staff member that if we were here for an X-ray that the machine was broken. I said why didn't you tell us when we made the appointment? Sorry, I will talk to the staff. All 3 staff members were sitting right next to each other and not one got up out of their chair to ... read more
In June 2015 I went to AfterOurs on E. Hamden because I had left my blood pressure medicine at home on Vancouver Island and needed five pills to see me through my visit. I was forced to wait for more than two hours, finally saw a very nice person who was able to give me a prescription, and then, months later because AfterOurs' computer system can't deal with Canadian postal codes, I received an invoice for a Level 3 charge of $232.00 followed almost immediately by a note that they had turned the matter over to a collection a... read more
In June 2015 I went to AfterOurs on E. Hamden because I had left my blood pressure medicine at home on Vancouver Island and needed five pills to see me through my visit. I was forced to wait for more than two hours, finally saw a very nice person who was able to give me a prescription, and then, months later because AfterOurs' computer system can't deal with Canadian postal codes, I received an invoice for a Level 3 charge of $232.00 followed almost immediately by a note that they had turned the matter over to a collection a... read more
Came in shaking and in tears with a fever, vomiting and joint pain. Gabby the front office troll was less than helpful. She was very rude and clearly did not care about myself or the other sick patients. A mom with a four year old walked in and asked if they could call her, she was taking her daughter downstairs to walk around and not bother people who Were clearly sick. Gabby shouted, "no, there is too much going on here" and looked the other way. She snapped at me after my card that was having money transferred to it didn'... read more
Frequently asked questions about AfterOurs Urgent Care Denver Highlands
How is AfterOurs Urgent Care Denver Highlands rated?
AfterOurs Urgent Care Denver Highlands has a 3.7 star rating with 1,147 reviews.
When is AfterOurs Urgent Care Denver Highlands open?
AfterOurs Urgent Care Denver Highlands is closed now. It will open at 8:00 a.m.