BirdEye, Inc. AI Policy

BirdEye recognizes the ethical implications of using AI in the workplace. To ensure that we use AI for the benefit of our employees, contractors, Clients and Partners, as well as society as a whole, BirdEye will adhere to the following principles:

1. Transparency: BirdEye’s AI tools and features and use of AI will be transparent, and we will inform our employees, contractors, Clients and Partners about how we use AI and how we use AI and the data we use to power the AI models. Birdeye will disclose the third-party providers it uses for its AI tools and features to its Clients and Partners upon reasonable request.
2. Fairness: We will ensure that we will regularly evaluate and audit our AI tools and features to identify and address any biases.
3. Human oversight: We will ensure that our employees and the employees of our Clients and Partners have the ability to override any decisions made by our AI tools and features and that human oversight may, if chosen by the Client or Partner, always be present in the decision-making process, when applicable.
4. Privacy: We will respect the privacy of our employees, contractors, Clients and Partners and ensure that any data collected is used only for legitimate purposes and in compliance with any legal confidentiality obligations. Birdeye will only use established third-party Enterprise LLMs which do not use Client’s or Partner’s data for training.

BirdEye does not use the raw data obtained from its Clients, Partners or their end users to train any AI models and will ensure that our agreements with any third party provider of AI technology and Services also does not allow such data to be used to train AI models. We do create aggregated and anonymized datasets for analytics and product improvement purposes as detailed in our Terms, but we ensure such data does not identify any Clients, Partners or end users or any Client confidential information.

BirdEye is committed to making decisions about the use of AI that are responsible, ethical, and aligned with our values. To guide our decision-making process, we will adhere to the following principles:

• Human-centered: We will prioritize the needs and well-being of our employees and customers over the potential benefits of using AI.
• Social responsibility: We will consider the impact of our AI tools and features on society as a whole, and we will ensure that our tools do not harm individuals or communities.
• Continuous improvement: We will continually evaluate and improve our AI tools and features to ensure that they align with our values and meet the needs of our employees and customers.
• Transparency: We will be transparent about our decision-making process and communicate openly with our employees and customers about how and why we use AI.

At BirdEye, we recognize the potential benefits and pitfalls of using AI as a feature to our business and the Services offered to our customers. And, we know that these new technologies, like AI, should not be treated as a replacement for employees doing their own work.

Additionally, we also acknowledge the legal concerns and ethics issues surrounding the use of AI in the workplace and commit to continuously monitoring the evolving legal landscape of AI and its oversight.

By adhering to our policy and decision-making principles, we can use AI in a responsible and ethical manner that aligns with our values and benefits our employees, customers, and society.

Client or Partner agrees that it will use all AI features and functionalities in a legal and ethically responsible manner. This includes, but is not limited to, refraining from using AI in ways prohibited by BirdEye, or prohibited by laws and industry standards.