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Air Express
- Richmond, TX
About this business
Location details
7225 N Park Dr, Richmond, TX, 77407, United States
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They came on time they executed well and they left the place in the shape they found it.
Great job. Terry was wonderful
Maintenance
Very bad experience. Did not give serious option to properly repair the ac unit. Was only interested of selling a new unit in cahoots with the person on the other end of the telephone line. Did not actually diagnosed the problem of the ac unit based on answers to technical questions I asked. Felt like diagnosis were based on assumption and have been predetermined before thoroughly diagnosing the problem with the ac unit. Will not deal with company again. Found a more reliable company and techs to take care of my problem.
Business response:
Please accept our apologies for the unsatisfactory experience you had with us. Your feedback is valuable to us, and we will take your comments into consideration.our district manager will reach out to you
Constant inconsistency and poor communication on appointments. It seems everytime I make an appointment it’s either canceled or they try to reschedule because of bigger jobs or some other excuses. I submitted a one start review and was given a phone number to call for a refund even when calling that number someone has to take a message and sent to someone else. This company is a joke and will definitely not refer anyone to them anymore.
Prompt response & good quote for new hvac system
Timely arrival & good quote for new hvac system
I do not respond well to unnecessary upselling.
Business response:
We regret to learn about your experience with unnecessary upselling. Please feel free to reach out to us at to discuss this further.
I did not use Air Rxpress
Frequently asked questions about Air Express
How is Air Express rated?
Air Express has a 4.8 star rating with 638 reviews.
When is Air Express open?
Air Express is open now. It is open 24/7.