Airpark Dodge Chrysler Jeep

Moparv8 

on DealerRater

9 years ago

Shady dishonest dealer Beware of shady dealer practices. Had a horrible experience. Brought bank draft check to purchase auto and dealer ran our credit behind our backs using the Patriot Act OFAC requirement to obtain our social security numbers (which we later found out is not required). Found this out the next day when our credit alerting service reported the inquiry. Several dishonest practices used to "manipulate" the deal. Be careful with these guys. 

Michael H. 

on DealerRater

9 years ago

Sales is OK but service sucks Took my Ram in for check engine light which I already knew was low oil pressure. By the way this has happened twice before and was "fixed" by another dealer. Couple hundred dollars later I pick it up and they advise "nothing wrong, oil pressure can go as low as 4psi". Short time later light returns and they advise "needs new air cleaner and wash out throttle body" That was accomplished for another couple hundred. Sounds like B.S. but I do it in order to maintain my engine warrantee. Guess what, ... read more

avedis yacoub 

on DealerRater

10 years ago

Lies and horrible customer server after car has been sold Just purchased a 2015 dodge ram from them, salesman states in his email there is no scratches or hits on the truck. Received it yesterday, major scratch from back to the back door of the truck, driver side front bumper has been hit and pushed back more than an inch, back seats 1/3 of it brown stain with full of dog hair. BEWARE OF THIS DEALERSHIP!!!! Been trying to contact them for over a week and no luck. 

noloc66 

on DealerRater

10 years ago

Lies and broken Promises We went to this dealership where we thought we found a great deal. The vehicle was not ready to be sold had not been smog tested but if it passed the manager wrote down a price and monthly payment. The note stated $352 Month includes 3yr 36,000 miles (warranty). The vehicle was ready to be picked up as it passed the smog test and the manager says no that note was $352 but it does not include warranty.....THE NOTE SPECIFICALLY SAYS INCLUDES. So they did a bate and switch and it was a hand written note... read more

Gcherroke 

on DealerRater

10 years ago

Horrible service and extended warranty Our jeep has been in 4 times to fix some trim pieces. Only 1 was fixed. They said the rocker panel was replaced, lied. They not only didn't replace it but it come back missing all the clips. Took back in and said it wasn't covered because a 50 lb little girl stepped on it. They will do and say anything to get out of fixing something. I was willing to fix myself if they would give me the parts. 

Groto 

on DealerRater

10 years ago

False advertising I bought what I thought was my dream car, my last before I pass on. Turns out what was on the window sticker was not on the car. I am a 100% disabled Vietnam veteran and need a soft ride due to back injuries. Sticker said it had three tier suspension. It did not, no suspension just mode as we found out on the ride home. I contacted the and asked to bring it back , plus pay for paperwork readjustment for them and get the suspension package. All they would do is take me for $13,000 on a loss for "used" vehicl... read more

katier 

on DealerRater

10 years ago

Worst service dept ever!! I don't have the time or energy to go into all of my experiences with Airpark's horrific service dept, but here's a summary. Plan on 2-4 visits per issue, plan on no return calls from anyone, including the service director or the service manager. Perhaps the product is such a mess that they're burnt out dealing with all the Chrysler issues, but this dealer has the worst customer service ever. I called them with an emergency (fuel leak) and BethAnne couldn't be bothered to return my call. I finally r... read more

Very Unhappy customer 

on DealerRater

10 years ago

Worst Service ever Airpark claimed to have performed a service on My truck that according to another dealer I finally took it to, said he could not see any evidence that service was performed. No proof from looking at it. On top of that they charged me close to twice as much as another dealer would have. AirPark has continuously provided, or better yet, not provided services they claimed to have performed. I took the truck back to them four times for the same problem before it was actually was fixed. And they claim they have... read more

jim50arl 

on DealerRater

10 years ago

Awful Customer Service in Service Department I am a 15 year customer of this dealership and until now have been generally satisfied. It has now been 2 days and I am still waiting to get a call back from Beth Ann, the service manager and Coye Pointer, the General Manager and no one calls back. Although the switch board answers the phone I getting the feeling they are about to go out of business as no one calls back. I was very specific that I wanted to schedule service but that doesn't seem to mean much ethos dealership.