Alderman Automotive

No thank you. 

on Cars.com

3 years ago

I’m frustrated with them. They’re unprofessional. I thought they were amazing at first. But they said they’d fix something on my car and they’re going back on it after I bought the car! I’m so frustrated right now. 

Woman 

on Cars.com

3 years ago

Very Rude General Manager, and car salesman I turned this issue over to the BBB. The salesman are rude, and they are ok with treating people in a very disrespectful. I had to call and I talked to Eric who said he was the general manager, he would not allow me to speak. They were asking why I didn’t go purchase another Terrain that was 2000 less then their asking for the same price. Eric told me that there was a reason people didn’t buy from the Chicago area, and I should do my homework. I told them to STOP calling me, textin... read more

You're the worst 

on Cars.com

4 years ago

WORST BUSINESS EVER WORST DEALERSHIP EVER! Refuses to pay for charges that they approved!! I would never do business with this company. Left at least 10 voicemails for their GM Erick, no response or calls back. Several messages/texts to Greg and no response or calls back. Horrible way to do business. 

Donna 

on Cars.com

6 years ago

Horrible experience My husband bought a used Yukon Denali listed at $18,900 and 6 DAYS after driving off the lot the lifters and cam, basically the engine, went out. We were 800 miles from home on vacation with our 3 children with no way to get home. Alderman automotive offered us NO HELP. The owner, Travis, responded by saying when we drove off the lot the car was “good to go” after being inspected by a ASE certified service facility. I would love to see proof that this vehicle passed a 21 point inspection because there is ... read more

Austin Dunn 

on Cars.com

6 years ago

Bad Business Bought a 2012 Ford Focus with 70,000 miles that I got to drive a little over 8,000 miles and the transmission failed. Called the dealership multiple times to speak with someone about the situation and they repeatedly said someone would call back, but I never once got a call. So I went in to speak with them and my conversation lasted a maximum of 5 minutes before they told me they were done talking about it. A previous employee told me that they like to put problems on the back burner and act like things will bru... read more

Mitchell McMillan 

on Cars.com

6 years ago

Horrible Customer Service This place has zero professionalism and zero respect for the customer. I purchased a 2012 Navigator from there and Zach was a nightmare to deal with and regret buying this truck. From the financing (which I ended up getting my own cause it was a far better rate and deal then they offered), to the delivery (vehicle was filthy and I don't think it went thru their detail department), to the problems I have experienced after purchasing, I would never recommend this place. First major concern is the... read more