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Alert 360
- Security Systems
- Houston, TX
About this business
Location details
6650 W Sam Houston Pkwy, 400, Houston, TX, 77041, United States
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RecommendedChris was great!! In and out in 10 min. Also Lillian walked me through changing the batteries on my door sensors.
Business response:
Thank you for sharing your experience, Lezzlie. Customer service is incredibly important to us, and I'm happy Chris & Lillian provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
RecommendedOur installer was awesome. This company takes great care if it’s customers
RecommendedOur technician was very professional, friendly, and efficient. Alert 360 has always treated us kindly. we definitely recommend Alert 360 to others.
Business response:
Thank you for sharing your experience, Carrie. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Make sure you understand their contract terms . Otherwise you will be stuck for 3 good years .....
Business response:
Good morning, Elsa. Alert 360 makes every attempt to be transparent and forthright with our contract terms. Not only do our customers sign the contract itself, but they also sign a "No Secrets" form which restates the contract terms to ensure there can be no misunderstanding. In total our contract term is shown in four separate locations. We would be happy to provide a copy of this to show the areas signed and initialed indicating you were entering into a 36-month agreement. We empathize with your circumstances and have opti... read more
I lost $1,555.39 signing a contract with Central Security Group. If you would like a summary of this review please skip down to the last paragraph. This company takes advantage of their customers. I would never sign a contract with them again and sincerely hope this will help others before they are also taken advantage of. First of all, I signed up for the “Alert 360” because I am a single woman and felt the need to have a security system since I live by myself. I wanted to feel safe when I was at home and also know the ho... read more
Business response:
Thank you for providing us the opportunity to resolve this issue for you. Please don't hesitate to reach out should you need anything moving forward. Best, Ashley R., Social Media Manager
We have a business service and we always have problem with the sistem, they send a technician and they don’t make any changes, really bad service and really bad costumer service
Business response:
Good afternoon, Jesse. I am sorry you've had issues with your system. I would be happy to assist you with this, but will need more information to locate your account. Could you please send the address or phone # on the account via direct message? Thank you, Ashley R., Social Media Manager
Company is an absolute joke.... They keep trying to get u to sign up for a new contract to get some decent service and actually any service...I will not stop until I can tell every single person I know about the sham this company is. And to think all you had to do was throw in the two thermostats I asked for since I don’t use you for monitoring and the office of your ceo already told me I’m 1500$ left in my contract in what I don’t use...all I wanted was some thermostats?!?!! And it got all the way up to the ceo so that’s ho... read more
Business response:
We are sorry you are so frustrated. We are adhering to the agreement we have with you. We are happy to install the thermostats you requested and as we noted, you can purchase them outright or we can increase your monthly fee with no installation cost. We love our customers and are here 24/7 to help but we respectfully ask that our customers reciprocate with civility and realistic expectations.
I called in and told them what was going on with my alarm they told me the would send a technician and he would take care of my problem. The only thing the technician did was replace the battery he didn’t check the system at all even though I told them the battery was hot and the alarm would go off for no reason. Very upset now I have to have them come back! Not happy!!!
Business response:
Good afternoon, Chris. Thank you for providing us the opportunity to resolve this for you. Please don't hesitate to reach out should you have any issues moving forward. Best, Ashley R., Social Media Manager
This place is the worst ever. Don't hire them for your own good. They promise you a lot of stuff that never do. This company has been sold more than 3 times in 3 years, that's why their customer service sucks. They force you in a 3 year contract, service poor and when you need them they are not there. You also need to call 30 days in advance before the contract expires to get out of the contract, if not they force you again in a contract. I email them asking to send me the last invoice by mail and don't charge my card anymor... read more
Business response:
We apologize for any dissatisfaction you had with Alert 360 which is why we reached out to you upon receiving your written cancelation request. We terminated your service per your request on January 12, 2019. We sincerely apologize if there was any confusion but did confirm with you multiple times the date of service termination. We would be happy to provide you an opportunity to hear this call as well. Alert 360 makes every attempt to be transparent and forthright with our contract terms. Not only do our customers sign th... read more
Frequently asked questions about Alert 360
How is Alert 360 rated?
Alert 360 has a 4.7 star rating with 1,714 reviews.
When is Alert 360 open?
Alert 360 is open now. It is open 24/7.