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All My Sons Moving & Storage
- Movers
- Norfolk, VA
About this business
Location details
1164 Kingwood Avenue, Norfolk, VA, 23502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 4:30 p.m. | |
| Sun | 9:00 a.m. to 4:30 p.m. |
Efficient , friendly, took care to wrap everything
Hands down the best, smoothest move I have ever made (and I'm ex-military). Professional, smooth moving, friendly guys. Not a scratch on anything. Cannot over-recommend these guys.
My rating is for the Moving crew only!! They were all professional, friendly, and efficient. From start to finish, I enjoyed their ability to transport my belongings and nothing was broke or missing! As far as the company itself as it relates to pricing and billing, I will be filing a complaint. I was absolutely gouged! The Moving consultant quote it me a price for three helpers and the conversation was such that a final price when she talked about all the moving parts was about $554. When the crew arrived to unload my belon... read more
If it was possible to give ZERO stars I would! The only slight saving grace for the company is the customer service was mostly great. I never received a final bill detailing costs. The movers broke my stuff by trying to FORCE it down the stairwell. I had to throw stuff away because of them. The movers wasted my time by spending close to an hour using MY RESTROOM. The movers drug out the move intentionally by not using the dolly and had moving everything. I heard the lead mover talking about how he intentionally drags out th... read more
Business response:
We are sorry. Your experience most certainly doesn?t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com. Thank you Again for the opportunity to better understand.
They did a great job moving the items from the storage unit to the house. I had requested hello in moving the refrigerator, but once did not fit. I then moved a large table as they watched, then made the room to move the other refrigerator to the kitchen. I found it strange they they asked for money because we went over the time, but they insisted on cash instead of running my credit card again. So I paid another 179.00 for ten minutes then they left. No proration. I ended up removing the doors and moving the other refrigera... read more
Very unprofessional! Honestly they?re just con artist. Overpriced and do horrible work. Majority of my furniture was destroyed. I watched one of the movers put my couch down and walk directed across it. I tried to file a claim and they claimed I still had a balance and therefore could not until I paid it off. However I know I paid the entirety of the balance prior to them even coming.
Business response:
Our commitment to our customers is to ensure that all items are handled with the highest level of care. Dominique, we sincerely apologize for the necessity to file a claim in the first place as this is the opposite of our commitment. Recognizing that there is always room for improvement is the first step to providing the absolute best moving service. To be the best for our customers is our goal every time. Please reach out to us at 844-238-8715 so that we may work with you directly to resolve your claim. Thank you for giving... read more
They broke everything breakable and took 8 hours because they didnt know how to take apart my Queen platform bed. I called to complain but it was more of a headache and very little support.
Business response:
Thank you for reaching out and sharing your feedback. Your concerns regarding damage matters to us and we would love the chance to discuss the details with you directly. Please contact us via email at wecare@allmysons.com or call us directly at 844-238-8715, be sure to provide your Customer ID (CID) Reference Number or phone number associated with your move. We look forward to connecting with you soon! Best regards, Heather Allen, AMS Community Coordinator.
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.4 star rating with 2,387 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is open now. It will close at 8:00 p.m.