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Allstate Protection Plans / SquareTrade
About this business
"SquareTrade Saved the Day! my daughter spilled water on her phone! well you can imagine my dismay as we were soon to leave on vacation! I called SquareTrade about the situation and the customer service rep was wonderful! she had a replacement phone shipped out to us the very next day! problem solved! I can't thank you enough for your quick response!"
"First I went swimming with my iPhone 6s Plus and they replaced it, then I dropped it and cracked the screen and they took care of that as well! Super easy, no waiting on phone, and would definitely use them again."
"SquareTrade came through again, when my shredder decided to die on me. I just wish they would go back to sending the money via PayPal, so I don't have to wait for days for a check to get in, and only then have the money to go buy a new one..."
"glad i had it, problem solved"
"I purchased this warranty when I bought my smart tv from Amazon. It was a three year extended warranty about to expire. Once my tv acted up, I remembered the warranty. I called squaretrade, talked to a technician. He diagnosed the problem, sent the parts, and sent the technician out to repair my tv. Everything is working great. "
Business response:
“Good to hear! Glad you remember you were covered and got the TV working again :) Thanks for writing about your experience! ^AP”
"Everything worked out well. While I was on vacation, the laptop was being repaired! When I came back, I received a notice on my front door from FedEx it had been delivered back, and I received it the next day. I am very pleased to tell you, I did not have to input any files I backed up. It works perfectly! Thanks so much for sending it back to me! "
Business response:
“Thank you for posting your review. We appreciate the feedback and hope you had a great vacation! ^AP”
"I contacted SquareTrade regarding the broken sound board on my cell phone. My first agent was William Burg. He was courteous, funny and receptive. He even called me back after he reached the department with which he needed to communicate to follow up with me about the results. Several days later I needed to contact customer service again with additional questions and I spoke with Iman. What a pleasure to deal with someone who understood what i needed and sought out answers from her superior if she was uncertain of the detai... read more
Business response:
“Thank you for sharing your experience with us! It's always great to hear about the good stuff too. I'll send this review to the agents, they will be happy to read it! ^AP”
"At the beginning of my claim being filed, the phone wait time was lengthly in trying to talk with a technician to whom I had been transferred. However, afer this part was completed, the representatives were helpful & began the replacement process. After a couple of weeks, & a couple of calls, it was found that the replacement tv had mistakenly been on backorder. When this was discovered, the representative apologized for the delay & quickly sent the refund of the price of the tv within a couple of days. I was very pleased w... read more
"When my iphone took a swim over the weekend, I was able to reach a representative Saturday evening at 11pm to get the process started. Even though I had a prior claim that hadn't been closed (they hadn't received my receipt from a broken screen repair), they did as much as they seemingly could to get that expedited, then a reimbursement processed so that I could get my new claim going asap. It was an unusual situation, but the representatives were all nice and working hard to find a solution within their options. The manage... read more
Business response:
“Mistakes happen, we get it! Thanks for sharing your experience, we think it's important for people to know about the good stuff too! ^AP”
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,370 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.